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ATEM STUDIO HD FACTORY RESET

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Gustavete

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ATEM STUDIO HD FACTORY RESET

PostFri Jul 24, 2020 9:49 am

My Atem TV Studio interrupted its firmware update and now it doesn't turn on. Just start the refrigerator and everything in black. Only USBinput green light is on. Is there a way to reset a manufacturing state or some solution? I think I am going to die :o :o :o :o :o
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Gary Adams

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Re: ATEM STUDIO HD FACTORY RESET

PostFri Jul 24, 2020 2:37 pm

Hello. You can enter the recovery mode by holding the Set button and applying power. I then recommend installing ATEM 7.5.2 using the USB connection.

Regards. Gary
Gary Adams
Blackmagic Design
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MitchellNeth

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Re: ATEM STUDIO HD FACTORY RESET

PostFri Jul 24, 2020 4:18 pm

Gary, is this documented anywhere for the various models of ATEM switchers?
Mitchell Neth
Broadcast Engineer - Life.Church
Edmond, Oklahoma USA
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Gustavete

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Re: ATEM STUDIO HD FACTORY RESET

PostFri Jul 24, 2020 5:12 pm

II did that several times and it didn't work

Please: Take a look at this video. No lights turns on except USB
https://studio.youtube.com/video/zsdDm_Nhhnw/edit
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Gary Adams

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Re: ATEM STUDIO HD FACTORY RESET

PostFri Jul 24, 2020 6:09 pm

Sorry. You will need to contact Support in your region.

Regards, Gary
Gary Adams
Blackmagic Design
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Gustavete

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Re: ATEM STUDIO HD FACTORY RESET

PostFri Jul 24, 2020 7:19 pm

Thanks Gary. I live in Buenos Aires. Do you know what is the official technical service in my region?
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Gary Adams

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Re: ATEM STUDIO HD FACTORY RESET

PostSat Jul 25, 2020 12:06 am

You can contact support-usa @ blackmagicdesign.com

Regards, Gary
Gary Adams
Blackmagic Design
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danipajbr

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Re: ATEM STUDIO HD FACTORY RESET

PostSat Apr 29, 2023 2:05 pm

Hi All! I'm have with same problem.. I've updating the atem television studio hd to 8.1 version, but during updating the ATEM stopped. Now, when start the atem just the cooler is inicialize with high voltage and leds of ethernet, usb are on.
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Gary Adams

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Re: ATEM STUDIO HD FACTORY RESET

PostTue May 02, 2023 12:03 am

Looking at the post near the top of this thread, I make the following recommendations.

Enter the "Recovery" Mode by holding the Set Button and applying Power. The Set may light up and you may hear fans. Install ATEM software 7.5.2 and connect only the USB cable to the ATEM. Not the Ethernet. Run the ATEM Setup Utility and apply the software update. The ATEM Television Studio HD should recover from this. If it does not, you may need to contact Support in your region. I hope this helps.

Regards, Gary
Gary Adams
Blackmagic Design
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danipajbr

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Re: ATEM STUDIO HD FACTORY RESET

PostWed May 03, 2023 2:23 pm

Hi Gary Adams
I was able to restore the ATEM. I connected the ATEM to the PC via the USB cable and ran the procedure again to reinstall the firmware. After the procedure, ATEM started working again. Thanks!
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Gary Adams

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Re: ATEM STUDIO HD FACTORY RESET

PostWed May 03, 2023 7:39 pm

That’s good to hear. Thanks for the verification.

Gary


Sent from my iPhone using Tapatalk
Gary Adams
Blackmagic Design
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JHONATHAN

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Re: ATEM STUDIO HD FACTORY RESET

PostFri May 12, 2023 2:29 pm

I have the same problem with my ATEM TV Studio 4. Just turn on the fan and the network port lights

How can I reset this type of Switcher?
What version of Atem Setup is recommended for the switcher?
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Gary Adams

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Re: ATEM STUDIO HD FACTORY RESET

PostFri May 12, 2023 4:41 pm

On the Television Studio Pro 4K, hold the "Set" button and apply power. Connect a USB only cable to the Computer and run the ATEM Setup Utility. The latests version of ATEM software will contain the latest version of firmware for the ATEM Television Studio Pro 4K. Note the firmware version for the switcher will not match the software version. I hope this helps.

Regards, Gary
Gary Adams
Blackmagic Design
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JHONATHAN

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Re: ATEM STUDIO HD FACTORY RESET

PostSat May 13, 2023 6:56 pm

Thank you, I connected again but now it does not recognize the internet signal to be able to update.

What I can do?
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grx_framan

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Re: ATEM STUDIO HD FACTORY RESET

PostSat Nov 04, 2023 6:46 am

Hi there, I've followed these same steps for v9.2.2, v8.6.5, and v7.5.2 to no avail. I am getting an error I can't seem to find anywhere: "USB cable disconnected or the device is in an invalid state." and the USB cable is definitely not disconnected as the installation appears to go all the way through before the unit just settles down into a solid red SET button. I'm guessing that means it's in an 'invalid state' but now I'm not sure how to get it back into a 'valid state'. Any advice is greatly appreciated!
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