Overview
4.07,282 reviews
Travelers' Choice 2020 Winner
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
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About EVA Air
Airline Alliance
Star AllianceHeadquarters: 376 Hsin-Nan Rd., Sec. 1, Taoyuan Taiwan 33801
Airline Summary
EVA Air (BR) is based at Taoyuan International Airport (TPE) near Taipei. It is Taiwan's second largest carrier after China Airlines. EVA flies to about 70 destinations within Taiwan, elsewhere in Asia, and in Australia, Europe and North America. It is a member of the Star Alliance. The airline's fleet includes aircraft configured in both three-cabin and two-cabin configurations. Business Class is branded as Royal Laurel Class or Premium Laurel Class, depending on the aircraft. Elite Class is a Premium Economy cabin. And Economy Class is offered on all flights. EVA Air also owns a subsidiary – Uni Air (B7) – that operates domestic and regional flights.
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Popular mentions
San Francisco - Taipei
International
Great service, even after a long flight, crew maintain cleanliness of all the bathroom. Great passengers also they'r all very disciplined, great food and most of all I didn’t get dehydrated 😂 Special mention to Smile one of the flight crew she’s very nice and hardworking, great job! Thank you Eva Air!…
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
London - Bangkok
International
I Flew to Bangkok with my wife and two friends on route to Hua hin, on the way out the food was not to bad but the hostesses could not wait to get everyone to close the window blinds they said so that everyone can sleep, it was a night flight so ok even though it was dark outside, but they also did the same on the return flight which was a daytime flight on which most people were not interested in sleeping. I got the impression that the people most interested in sleeping were the hostesses. Beverage service was strange on the return flight as the staff seemed to think that it was acceptable to serve sparkling wine among other drinks in paper cups but when I asked for a glass I was given one (should not have to ask) . When they occasionally offered people drinks in between they were walking down the cabin with paper cups again with orange or apple juice rather than a normal trolley where people could choose there own Beverage whether tea/coffee soft or alcohol. I would have been disappointed in the level of service in a economy cabin, the reason for paying the extra is for a better level of service as well as the larger seats, the service side of this was a let down and disappointing to say the least. The reason I used EVA AIR in the 1st place is that BA aren't flying directly to Bangkok till October so hopefully the next time I travel to this part of the world I will be able to enjoy the greatly superior service offered and not have to ever fly EVA again.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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New York City - Tampa
Domestic
Eva airline is no longer the same as before. Booking via phone to customer service took more than hours of waiting time. I was in business class but my luggage was the last one to come out after almost 2 hours waiting. The flight attendant service attitude was not appreciated. She showed a long face when I asked for a bottle of water instead of tap water. I contacted the customer service about my flight experience. Not only no response from Eva, they don't even care about customer feedback. I don't feel they deserve the extra charge compare with China airline and certainly not even 2 stars airline.…
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Toronto - Taipei
International
Used this airline as a round trip from from Toronto to Japan (via Taiwan as a short layover). This was my first time on this plane and I was very impressed with the service, comfort and meals provided. I have never been on an Asian airline before and it far exceeds the service offered by North American airlines.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
London - Bangkok
International
1st time Thailand. 1st time business class. 1st class service. I found the the service to be outstanding and nothing was a problem to the crew( inbound flight also) . From the moment I sat, I was waited on hand and foot. Food and drink was plenty and very well received. I found the seat-bed an absolute luxury, Comfy and relaxing with plenty of sleep (probably the champagne). I have no bad words or complaints about EVA AIR , crew, the 777 or the seating. For me, I'll never fly another airline.…
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Depart
Tue, 6/18
Return
Tue, 6/25
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1, Economy