Trust and Safety: What We Do?

TikTok Malaysia largely focuses on driving something that is very important to TikTok – Trust and Safety (or T&S for short). At TikTok, we view the safety and protection of our users as our top priority. The goal of our T&S unit is to build a world where people can safely discover, create and connect.

T&S Malaysia supports content moderation and content quality assurance for the Southeast Asia, European Union (EU), US and Oceania regions. This means that the T&S team has the huge responsibility of managing and protecting the TikTok ecosystem so that TikTok continues to inspire creativity and bring joy.

Meeting the requirements of different local markets around the world calls for a lot of agility. Community Guidelines are always evolving as new behaviors and risks emerge. As part of our commitment to keeping TikTok a safe place, we proactively enforce these Community Guidelines using a blend of technology and human moderation. Community members are also encouraged to report content.

TikTok Working Culture

TikTok is truly a special place to work!

What you find at TikTok is a workplace where people support each other and aren't afraid to work together and test new ideas.

A hallmark of TikTok is equal access to opportunities. There are no titles in TikTok. At TikTok everyone has the same right to speak up and express their ideas freely. We believe strongly that each employee should have equal opportunity to make an impact on the organisation.

The culture is open and collaborative. TikTok’s talented, driven, and creative people work together to uplift each other, executing and achieving goals as a team and to uplift each other.

If you're eager to make in impact and ready to work on the next idea that will transform the world, TikTok is the place for you. At TikTok, employees are encouraged to leave their comfort zone and try new things. This is part of TikTok's "Always Day 1" culture of embracing change and challenges, never flinching in the face of trouble, and staying resilient.

You will also be inspired by the transparency at TikTok. Here, open objectives and key results (OKRs) is the norm. To keep communication clear and candid, group conversations are favored over one-on-one communication. A "Context, Not Control" approach to teamwork cooperation gets everyone to share their insights. Employees regularly deliver feedback on the go using the "Anytime Feedback" feature in TikTok's work communication platform. This means that you will regularly hear gratitude and encouraging feedback expressed by colleagues!

Life at TikTok Malaysia

Wondering what work life is like here? With a company that moves at the speed of culture, life at TikTok is an incredible adventure.

Every day brings new things to learn and new ways to make things happen. For example, despite working remotely for the past 1.5 years, at TikTok Malaysia we continue to empower our employees to become their best self through well-being activities such as well-being talks, virtual fitness sessions, comedy shows and virtual teambuilding sessions.

This environment of purposeful fun helps our talented crew stay mentally and physically on top of the game. Our latest annual engagement survey showed that 84.5% of our employees are engaged and passionate about the organization.

What makes TikTok Malaysia so special is its diverse and talented workforce. Its energetic and diverse workforce connects people from across the globe covering 17 ethnicities and a workforce that is gender balanced. The result is a collage of diverse voices and greatly divergent skills, experiences and perspectives.

This diversity is celebrated. TikTok Malaysia has held many events to embrace differences and promote inclusivity, including diversity and inclusivity workshops and talks about women in leadership.