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LEONARDO HOTEL MADRID CITY CENTER - Updated 2024 Reviews, Photos & Prices
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The Leonardo Hotel Madrid City Center welcomes guests to a comfortable, modern hotel, ideally located in the Arguelles neighborhood in Madrid's city center.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Residential Neighbourhood
Green
Languages Spoken
English, Spanish, German
Location
Calle de Alberto Aguilera 18, 28015 Madrid Spain
Name/address in local language
Leonardo Hotel Madrid City Center
475 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The hotel is lovely. Tranquil room with comfortable bed, nice ambient lighting. The bathroom is a little worn in places and could do with a little maintenance, but still ok for now. On a busy road with many shops and a few restaurants, but quiet during siesta and at night time. A Caffefour supermarket is not too far (you'll pass some yummy restaurants) and if you go left towards the metro station, a small hole in the wall pizza place (looks like not much, but the pizza was greeeat!).
The staff at the hotel were absolutely lovely and service overall was good.
Not in the heart of hearts of Madrid, but less than a 5 min metro ride, and easily within walking distance.
Would have been a 5 star if the online pic showing a proper couch, was actually in the room, instead of this (hmm - shoe bench seat thing) You really cannot sit on that except to put on your shoes...it makes a difference after a long day out when one wishes to sit somewhere comfortable. Since everything else about the room was great, it was a let down. The hotel offered to move me to a Jr suite for free (but the couch in that room sits facing a wall - hmm, odd). This was lovely of them, and a true statement on good customer service. Anyway, hopefully they will return the couches to these rooms.
Very decent hotel. Great Price... I recommend!
From the airport via the 2 subway trains is easy - 45 mins. If you depart before 6am, there is no subway, but an Uber was $30 and took around 15 mins.
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Date of stay: September 2019
Location
Cleanliness
Service
Room Tip:The corner room ( I think its two grades up)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ivan Lara, General Manager at Leonardo Hotel Madrid City Center
Responded 15 Jul 2020
Dear 1blokeCA, Thanks for your review. We are delighted to know that we satisfied your expectations during your stay in our hotel, and we take note about your comments for improving our service and equipment in our rooms. Our property is a good base for exploring Madrid: just in front off the hotel is located Malasana quarter, the most vibrant and trendy quarter in Madrid, and in 10 min walking you can enjoy of the nightlife and shopping area of the Gran Via. We will share your comments regarding our service and staff with the entire team, and will be an absolutely pleasure to welcome back in your next stay in Madrid. Please, don´t hesitate to contact us to attend your reservation request. Best Regards, Iván Lara Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location of the hotel is very convenient. There are variety of stores nearby for shopping. Easy to get cabs to go around the city. A Metro Station is also nearby. Grain Via is also within walking distance. The rooms are compact but are well set up with mini refrigerator provided. The staff is really good. The breakfast offered by the hotel was very good and the chef was courteous enough to add some vegetarian dishes to the menu on request which was a great gesture showing their hospitality. The rooms facing the road might get noisy some times. (Did not bother us at all)
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Date of stay: August 2019
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ivan Lara, Director General at Leonardo Hotel Madrid City Center
Responded 4 Aug 2020
Dear Simran K, Thanks for your review. We are glad to know that we exceeded your expectations during your stay. As you mention our location is one of our best values, the hotel is located really close from the city center, 10 minutes walking to the Gran Via Madrid, just next to Malasana quarter, and really well connected by metro to all the main attractions, Atocha train station and Adolfo Suarez airport. We will share all your comments with the entire team and will be a pleasure to welcome you again in your next trip to Madrid. Please, don t hesitate to contact us, for attending your reservation request. Best regards, Ivan Lara Operations Manager
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Stayed here for 3 nights. The hotels location is amazing, we were a 20 minute stroll to the main area near the Plaza Mayor (or €7 taxi ride). The room was very clean and contained a fridge which was great! The air conditioning was amazing and this really helped as it was 30+ degrees every day. Staff were polite and nice. The only downfall was the lack of restaurant / bar facilities. There was an area for this but was not opened. We ordered room service one day which was an approx 30 min wait, after over an hour I went down to the reception to check up on it however was just handed the phone to call room service ( I had already tried this in the room with no success). A delivery driver pulled up and I was told that was my room service ? I was very confused as no where stated this got delivered from outside of the hotel, if I had known this I would have used Ubereats instead as it was quite expensive. I paid for the food and went upstairs to enjoy my meal however when opened it was completely wrong, I tried to call the room service but no answer and no way to complain about this, the hotel treated it as a third party service. So we lost €35 and then had to go elsewhere instead.
Summary: Great hotel and I do recommend… just don’t order the room service!
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Don’t order the room service it’s from a third party, takes forever and no way to complain or get...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We got a Uber from the airport to the hotel for 20 euros. When we arrived at Leonardo City Centre Hotel in the morning we expected to leave our luggage and check in at 3pm. We were grateful to be checked in early to room 502 which is situated above the entrance,
The room was spacious and clean, breakfast buffet had a lot to choose from and the staff were very friendly. There are 4 lifts so you don't have long to wait.
Domino Pizza is across the road from the hotel and just up from the hotel was a cafe which also did takeaway. There is no shortages of places to eat and there is a supermaket 5 minutes away around the corner from the hotel.
The San Bernardo Metro entrance is at the top of the street and serves lines 2 & 4. Red line 2 is great for Plaza Mayor and Grand Via. We got a 10 journey ticket for 8.60 euros which allowed us 2 return journeys for 2 days.
Check out was noon but when we asked about a later check out they allowed us till 1pm at no extra cost. On our departure from the hotel at the Metro we added the journey to the airport for 6 euros. We used brown line 4 to Mar de Cristal and changed to pink line 8 and got off at airport stop signed T1/T2/T3. The stop is actually at T2 and is a 10 minute walk to T1.
Leonardo City Centre hotel was a great place to stay especially with air conditioning and we would definitely stay there again. Milan public transport is excellent and saves the hassle of parking.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Get to breakfast early as the restaurant can fill up quickly but there are tables outside in a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very good, modern hotel, in a fantastic location in the city. This hotel is less than 5 minutes walk from the local Metro station and less than 10 minutes walk to Plaza de España and the beginning of Grand Via. To reach the very Centre of the city (Sol) it's only 20 minutes by foot or you can use the Metro with only one change. We paid direct to the reception for breakfast on one of our 3 mornings and it was well worth the money. A good range of tasty food and drink on offer. The bed was very comfy. The WiFi worked very well. Air con was excellent. All the staff were extremely friendly and helpful. We will return to this hotel.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Beatriz Aguirre, General Manager at Leonardo Hotel Madrid City Center
Responded 12 Aug 2022
Dear Olly, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Beatriz Aguirre Operation Manager
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Room was basic. Two of the beds were somewhat comfy but the additional bed was really uncomfortable which meant the three of us had to alternate for the three nights we were there.
There were three of us and they only provided us with one normal coffee and one decaf coffee which wasn’t enough. When we asked them to provide more coffee they responded “have you not already been given some?!” In quite a rude manner by one of the female receptionists.
The walls are paper thin which we found out when we were woken up at 4am and could hear the drunken conversation next door.
As we had a late flight on the final day, we had asked for late check a couple of days prior to which a gentleman confirmed the price and we agreed to go ahead with late check out. When it came to the final day, we came back to our room at 3pm (1 hour before late check out) to find our room key wasn’t working, therefore we went to reception to see what the issue was. Another female receptionist quite rudely explained that we should have had our card changed/activated when we had asked for the late check out initially. We explained that the gentleman did not do anything with the roomkey or even mentioned it. After being made to feel stupid, the receptionist re-activated the card for us and literally chucked it on the front desk which is completely unacceptable!! Not sure if it’s a prejudice against English women, but we did get the impression we were not welcome.
Pros: good location and good bathroom.
Cons: rude female staff, next to a petrol station (smells when the window is open), paper thin walls and uncomfortable pull up bed.
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Date of stay: August 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nice but noisy room overlooking the street and poorly soundproofed, you can hear a lot of the neighbors' discussions. I don't recommend the breakfast at 12€ it's not worth the price, the bread and pastries are industrial, orange juice not very good, salty side nothing very appetizing. The hotel should make an effort on the products: put bakery bread, squeezed orange juice and typical Spanish dishes like tortilla, Spanish sausages or churros. That's too bad
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A touch of luxury with top quality linen, the reception staff are extremely helpful, comfortable, very convenient to train station, spotless and well managed . Good security. The bakery outside the door is perfect for coffee and delicacies! Quiet and suitable for solo female travellers.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip:No pool or outdoor area but up the road from a lovely park !
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
From March 22 to March 26 I am with my family from Azerbaijan (4 person) were at Leonardo Hotels Opco Madrid City Center. We were surprised that when check in we were asked for an additional credit card for their insurance. They explained that something could happen with furniture in the room and also if you will not pay the cost of mini bar. I consider this a humiliating act from hotel side. When traveling to Europe (in Berlin, in Vienna), I checked into the Leonard chain of hotels and there was no such incident as in Madrid. The second thing was: after the first night we wanted to change our room because of the noise (our room looked straight into the road). Thanks hotel, they are satisfied our request and changed the room. But during changing rooms I forgot my perfume (Tom Ford -100 ml) with a cost of 215 euros in previous room 413. The next day I asked the reception about this, but they did not give back the perfume witch I had forgotten in room 413. It's a pity that I still have such an association in this hotel. I do not recommend this hotel to anyone.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:I do not recommend this hotel to anyone
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed for 3 nights and we can say a lot of good things and only a few negative things. The area is nice, quiet and safe and relatively close to the center. The room is new and so is the bathroom, and they changed our towels and cleaned the room every day. We didn't have breakfast but right next door there is a very nice cafe for breakfast. In general, we are very pleased. The negatives are that the pillows are not comfortable, they did not replace the coffees in the room the following days and most importantly there is no soundproofing between the rooms.Luckily we had a room at the end of the building and there was only one room next to us where we could hear everything. All this on the first night because later we realized that there was a problem and we and the neighboring tenants were talking quite quietly, and the problem disappeared. But there is absolute soundproofing from the street when you close the balcony door. I recommend it, just ask for a room at the end of each floor.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:ask for a room at the end of each floor so you only have one room next to you
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for your message. If the room is ready at your arrival time, we will do the check-in inmediately, and if is not ready we will store your bags in our luggage room , and if you give us a telephone number, we will contact you as soon as we have the first room ready :-)
Don´t hesitate to contact us, for any further assistance!
Best regards,
Leonardo team.
Estimado cliente,
Gracias por contactar con nosotros y por su confianza al elegirnos para disfrutar de su estancia en la ciudad.
La mejor opción para llegar en transporte público desde el aeropuerto es tomar la línea 8 de metro en el aeropuerto hasta Mar de Cristal y ahí cambiar a la línea 4, dirección Argüelles, hasta San Bernardo, la parada más próxima al hotel (250m). El tiempo aproximado son 50 minutos.
No obstante, si quisiera tomar un taxi, que sería la opción más rápida, 25-30 minutos, tiene una tarifa fija de 30€.
No dude en ponerse en contacto de nuevo con nosotros para cualquier información o consulta que nos quiera realizar.
Quedamos a su disposición,
Un cordial saludo,
Departamento de Recepción
Leonardo Hotel Madrid City Center
Buenos días,
Gracias por contactar con nostros. Le informamos que disponemos de cajas de seguridad en todas las habitaciones, gratuitamente.
Quedamos a su dispoción,
Un cordial saludo,
Departamento de Recepción
You should take metro line 8 from the airport. Switch trains to metro line 4 at 'Mar de Cristal' and get off at 'San Bernardo' station. From there the hotel is in 250m walking distance.
There are more places to choose from in the Madrid area.
PRICE RANGE
£70 - £172 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nh alberto aguilera hotel madrid, nh alberto aguilera madrid, nh hotels madrid
FORMERLY KNOWN AS
NH Madrid Alberto Aguilera
LOCATION
SpainCommunity of MadridMadridArapiles / Chamberí
NUMBER OF ROOMS
153
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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