Summer Ticket Sales and Information Assistant

Apply now for an unparalleled opportunity to contribute to Royal Collection Trust’s legacy and make a significant impact during the 2024 summer opening of Buckingham Palace. Your everyday summer job can become truly exceptional.

Since 1993, Buckingham Palace has opened its doors every summer to welcome thousands of visitors from around the World. By joining our exceptional Ticketing and Information team you will play a pivotal part in creating an extraordinary experience.

We look forward to welcoming visitors again in 2024, by working with us you’ll have the opportunity to join the team who have helped millions over the years enjoy the State Rooms at Buckingham Palace.

As a Ticket Sales and Information Assistant, you’ll engage with our customers both face-to-face and on the telephone, ensuring they have everything they need for the perfect visit. Full training will be provided to ensure you gain the skills to excel in your position and enjoy a fulfilling summer.

Responsibilities:

• Efficiently process sales via telephone, online, and in person.
• Use an array of computer systems to facilitate sales and provide expert advice.
• Provide exceptional customer service, always maintaining a friendly and professional demeanour.
• Skilfully upsell to our customers on items such as gift aid and souvenir guides.

What You’ll Bring:

• A naturally friendly and professional attitude, both in person and on the telephone.
• Numeracy and computer literacy skills.
• Proven excellence as a team player, ready to step in where needed.
• Customer service/sales experience is desired but not essential.

What We Offer:

• Competitive pay of £13.15 per hour.
• Enjoy a complimentary lunch during your shift.
• Full training provided ahead of the public opening, seamlessly integrated into the contract period.
• The opportunity to join a large, friendly and sociable team.
• A range of other benefits including complimentary tickets and 20% discount at Royal Collection Trust shops.

Additional Information:

Contract and Hours: This position is for a fixed term from June to 29th September 2024. Registration is scheduled for 8 June 2024, and following this, you will be assigned to a training week starting either on 10th June, 17th June or 24th June.  You are guaranteed to work a minimum of 300 hours during your contract period (paid by the hour). Following the required period of paid training, you will typically work 37.5 hours per week, over 5 days out of 7, and you will be required to work regular weekends.

Consideration will be given should you be unable to fulfil the full length of the contract and need to finish from mid-September 2024. This can be discussed at interview.

Part-time Consideration: We are open to considering part-time contracts (3 or 4 full working days per week).

Before You Apply: Please note that we have multiple summer vacancies. Reflect on your aims, skills, and experience to choose the role that best aligns with your aspirations, as we can only accept one summer job application per person. Selection processes are likely to take place in February 2024.

We encourage applicants to submit their applications ahead of the closing date, we will be running assessment centres and interviews while the advert is still open all candidates will be notified if they have been successful by 22nd March. 

Want to find out more? Visit our Summer Jobs webpage to gain insights from previous summer employees.