If you need to contact, call or email customer service about your booking. It's important to know who you bought from first.

You'll find 1,000s of travel agencies, airlines, hotels and car rental companies you can buy from through our site and app. We call them partners.

If you bought from one of these partners, you must contact them directly as they have all your booking details. You'll find their customer service contact number, email address and other ways to get in touch in your booking confirmation email.

Need help remembering who you booked with?

1. Check your email for a booking confirmation – it should have been sent when you made your booking.
2. Check your junk or spam folder for your booking confirmation email.
3. If you are still looking for your confirmation and trying to figure it out, the best thing to do is check your payment card statement, which should show you the partner's name next to the payment.
4. You can click the following link to find the partner's contact details.

Find partner contact details

Skyscanner is a travel search engine that helps you find the best travel options. You’ll find 1,000s of travel agencies, airlines, hotels, and car rental companies you can buy from through Skyscanner. We call them travel providers. 

You should get a booking confirmation by email from the company you bought your travel from. This can sometimes go into your spam/junk mail folder, so it's always worth checking there. 

Can't remember who you booked with?

Step 1: Check your email for a booking confirmation – it should have been sent when you made your booking. 

Step 2: It's worth checking your junk or spam email if you can't find it. 

Step 3: If you can't find your confirmation and you're still not sure, the best thing to do is check your bank statement, which should show you the airline or travel agent's name next to any charge. 

We've put together this handy list to help you to get in touch with the travel provider you booked with. 

Find partner contact details

When you make a booking with an airline or travel agent, they will send you a confirmation email and also charge your card/bank account for the transaction. The confirmation email can sometimes go into your spam/junk mail folder so it's always worth checking there.

If you can't find this confirmation, or you're still unsure, we'd recommend getting in touch with the company who sold you your travel. They'll have all the info about your booking.

You'll find 1000s of travel agencies, airlines, hotels and car hire companies that you can buy from through our site and app. If you bought from one of these partners, you'll need to contact them directly as they have all the details of your booking.

Find partner contact details

Bought your travel from one of the many airlines, hotels, car hire companies or travel agents that sell through our site? Find their contact details below and get in touch with them for all questions about your booking.

Unsure who you bought your travel from? Check your credit card statements to see who took your payment.

Skyscanner is a travel search engine that helps you find the best travel options. You’ll find 1,000s of travel agencies, airlines, hotels, and car rental companies you can buy from through Skyscanner. We call them travel providers. 

If you have questions about changes, cancellations, or refunds, you’ll need to contact the travel provider you booked from directly. They’ll have all the info about your booking and can usually help you with any questions. 

Can't remember who you booked with?

Step 1: Check your email for a booking confirmation – it should have been sent when you made your booking. 

Step 2: It's worth checking your junk or spam email if you can't find it. 

Step 3: If you can't find your confirmation and you're still not sure, the best thing to do is check your bank statement, which should show you the airline or travel agent's name next to any charge. 

We've put together this handy list to help you to get in touch with the travel provider you booked with. 

Find partner contact details

Skyscanner is a travel search engine that helps you find the best travel options. You’ll find 1,000s of travel agencies, airlines, hotels, and car rental companies you can buy from through Skyscanner. We call them travel providers. 

If you have questions about changes, cancellations, or refunds, you’ll need to contact the travel provider you booked from directly. They’ll have all the info about your booking and can usually help you with any questions. 

Can't remember who you booked with?

Step 1: Check your email for a booking confirmation – it should have been sent when you made your booking. 

Step 2: It's worth checking your junk or spam email if you can't find it. 

Step 3: If you can't find your confirmation and you're still not sure, the best thing to do is check your bank statement, which should show you the airline or travel agent's name next to any charge. 

We've put together this handy list to help you to get in touch with the travel provider you booked with. 

Find partner contact details

If you've found that you've booked the wrong dates or times, please contact the airline or travel agent that you booked with as they're best placed to help you change your flights to the intended dates or times.

On Skyscanner, you have the option to search for flights on flexible or specific dates to find your preferred flight. When you select a flight, you're then transferred to the travel provider's website to make your booking. Once you get redirected to the airline or travel agent website, you might be required to select the dates again, depending on the website. In all cases, you'll be shown the flight details of your selection. Before confirming payment, you must state that you have checked all the details and agreed to the terms and conditions. We strongly recommend that you always check this information carefully, as it can be difficult and expensive to change flights, according to often strict airlines rules and fees. 

If you know whom you booked with and just need their contact information, you can find them by clicking the link below.

If you entered the incorrect email address during the booking process, you'll need to contact the travel provider you booked with as they're best placed to help you. 

Skyscanner is a travel search engine that helps you find the best travel options. You’ll find thousands of travel agents, airlines, hotels, and car rental companies you can buy from through Skyscanner. If you're not sure whom you booked with, you can check your bank statement or credit card statement and see the name of the company that charged you. 

If you know whom you booked with and just need their contact information, you can find them by clicking the link below. 

Find partner contact details

We’re sorry to hear that! Unfortunately, cancelled bookings are beyond Skyscanner’s control because we are a travel search engine, rather than a booking service. Cancellations usually occasionally occur when the airline or travel agent is unable to fulfil a ticket at their advertised price, or if the airline makes a decision to cancel that flight or route. 

If this happens, the airline or travel agent will give you the option to purchase a ticket at the new price or refund your money in full, they should also indicate when the refund will arrive in your bank account.  We would recommend speaking to your travel provider directly with regards to the options that might be available.

The search box below can help you find the contact details for the travel provider you booked with.