locked out of Hotmail

Dear Jeff Sullivan2

Thanks for your post in Microsoft Community.

If I understand you correctly and you have currently successfully restored your account and can log in normally, you can try to refer to the following link to view the previously added security messages and add or remove them.

Microsoft account security info & verification codes - Microsoft Support

If you have only added one security message before, to replace it, you will need to wait for 30 days of pending.

Troubleshooting verification code issues - Microsoft Support

When all security info is removed from a Microsoft account, the account is put into a restricted state for 30-days.

While we understand this 30-day period might be frustrating, this is done to protect and alert you in case the security info was removed by someone who had unauthorized access to your account. 

We'll send notifications during the 30-days to the original security info, which could be a phone number or email address. These notifications are sent to alert you that changes were made to your security info.

It is hoped that the above recommendations will provide you with help.

Best Regards

Clara Geng | Microsoft Community Support Specialist

Hi, Clara! Could you please check my account and let me know it is in the 30 days and when that might be up? *** Email address is removed for privacy ***. I’d like to make sure it is that and that I’ve not been hacked.

Dear Jeff Sullivan2

Thank you for getting back to us.

The security of your Microsoft account is at the highest level of Microsoft privacy, so I do not have access to it. You can click on the link below to contact the online technical support staff to confirm the date of form submission.

Contact - Microsoft Support

Your understanding is highly appreciated! Hope you are keeping safe and well.

Best Regards

Clara Geng | Microsoft Community Support Specialist