Terms and Conditions
Welcome to our online grooming booking system. Before you proceed with making a reservation, please carefully read and understand the following terms and conditions:
Cancellation & Reschedule Policy:
1.1. If a customer cancels or reschedules a grooming booking less than 48 hours before the scheduled appointment, a compensation fee of HK$100 will apply, and it is non-refundable.
1.2. Cancellation or reschedule requests must be submitted through the online platform or by contacting our customer support team.
No-Show Policy:
2.1. If a customer fails to show up for the scheduled grooming appointment without prior cancellation, a no-show fee of HK$100 will be charged, and it is non-refundable.
2.2. The no-show fee will be automatically charged to the credit card or payment method provided during booking.
Booking Confirmation:
3.1. The booking status will be considered provisional until the company confirms the grooming appointment.
3.2. A confirmation email will be sent to the customer only after the company verifies the availability and confirms the grooming appointment.
3.3. In the event that the chosen time slot is unavailable, the company will attempt to offer alternative options or refund any payment made.
Customer Responsibilities:
4.1. Customers are responsible for providing accurate and up-to-date contact information during the booking process.
4.2. Customers must ensure their pets are available and ready for grooming at the scheduled appointment time.
4.3. Any changes or rescheduling requests should be communicated to the company well in advance and are subject to availability.
Liability:
5.1. The company shall not be held responsible for any issues arising from incorrect or insufficient information provided by the customer.
Modification of Terms:
6.1. The company reserves the right to modify or update these terms and conditions at any time.
6.2. Customers will be notified of any significant changes to the terms via email or other appropriate means.
By proceeding with the booking, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not agree with any part of these terms, please refrain from using our online grooming booking system.
If you have any questions or concerns regarding these terms, please contact our customer support team before proceeding with the booking.
小型美容
全套美容
常見問題 - 寵物美容
寵物美容收費如何?
視乎狗狗大小及品種。歡迎致電2552 6200﹑聯絡customercare@wnp.com.hk或寵物美容專頁 為您的狗狗預約美容服務。我們相信寵物美容體驗應當是愉快和舒適的,所以我們每天都只接受適量預約。這亦確保您的寵物能有切心並適切的專門照顧,因此毛孩並不會感到倉促或焦慮。請提前一周致電我們,以確保我們能安排方便您的時段。
寵物美容包含哪些項目?
我們提供迷你美容及全套美容服務。詳情可瀏覽我們寵物美容專頁,選擇適合狗狗的寵物美容服務。
如何預約美容服務?
歡迎致電2552 6200或到寵物美容專頁為您的狗狗預約美容服務。我們相信寵物美容體驗應當是愉快和舒適的,所以我們每天都只接受適量預約。這亦確保您的寵物能有切心並適切的專門照顧,因此毛孩並不會感到倉促或焦慮。請提前一周致電我們,以確保我們能安排方便您的時段。
美容過程需時多久?
根據一般經驗,體型細小的狗狗需要1.5-2小時,中型狗狗需要2-3小時,大型狗狗則需3.5-4小時。而年長和初次接觸的狗狗需要額外的TLC,因此這類型的狗狗則可能需要花費更多時間。請在預約時告知我們你的狗狗是否屬於這些類別,以便我們制定計劃,確保牠們感到舒適。
每隔多久需要為狗狗進行寵物美容?
視乎寵物品種及毛髮類型。正常情況應每月一次進行寵物美容服務,如見到寵物指甲過長或毛髮打結,我們建議您盡早帶同寵物到店內,使用我們的美容服務。我們提供迷你美容及全套美容服務作選擇,詳情可瀏覽我們寵物美容專頁。
如何得知狗狗需要清理肛門線?
為避免寵物不適,我們建議應定時清理寵物肛門腺。清理週期因人而異,如狗狗出現以下清況,或者需要清理肛門腺:狗狗會不時坐下、行走時雙腿不時拖曳在地板。我們的專業美容師,不論進行迷你或全套美容服務,均會協助您的寵物檢查肛門腺。