All Episodes 2013 - 2016

This episode follows some of the council officers and families in Tower Hamlets in East London. Each week there are 24,000 people hoping to get one of just 40 properties available. The housing team at Tower Hamlets have the challenge of working out which households are in most need within their priority band: Band 1 is the most urgent. Mike Kemp, a former investment banker, is rebuilding his life after his business failed, leaving him in financial ruin. Currently living with his wife and two daughters in a one-bedroom flat, he has bid 400 times for social housing in two years but faces a potential six years on the waiting list. Grant and Kimberly are expecting a baby in six weeks and live in one bedroom of a shared flat, so are in Band 2. The conditions are far from ideal, with little space, no lock on their door and bed bugs. Shepu Begum and her family are looking for a big kitchen, a garden and a car parking space and have already rejected 12 properties. This time however, Shepu may be forced to compromise for the sake of a new build property on the horizon. Thomas Jones is in Band 1 for emergency rehousing. With his building being demolished, he and his granddaughters have to leave the flat he has lived in for years. So far he has viewed five properties that haven't made the grade. Will a new offer of a three-bed house and garden hit the jackpot?

This episode follows some of the winners and losers in the competition for social housing in Manchester, just as the introduction of the bedroom tax heaps more pressure on the system. Ash and Millie joined the housing list when they discovered Millie was pregnant. They live with Ash's family, and Ash doesn't want to look for a job before they have a permanent place to live. Sarah, Damien and their daughter live in a privately rented home. With Sarah studying full-time to become a social worker and Damien out of work, they are struggling to pay the bills and desperate to move before they end up in severe debt. Due to a heart condition, Alan is classed as disabled and unable to work. He gets by on disability benefits and cannot afford the incoming bedroom tax on his two bedroom flat.

Gordon, who's 61, has been homeless for almost two years but is classed as low priority

More and more people seek social housing on medical grounds...

Single mum Beverley has fallen behind with her rent, partially, she says, due to recent welfare reforms. Now facing eviction, she and her 21-year-old epileptic son Zane turn up at the council looking for help. Shane says he's living on his mum's sofa with his three children.

The London Borough of Hounslow is facing a housing crisis. Due to a dwindling stock of social housing, and rising demand from applicants struggling to find affordable private sector properties, the council is being forced to house families in temporary accommodation. As this predominantly consists of bed and breakfast rooms and private sector lets, the council is at the mercy of the private housing market, and has run up housing debts of ú3.5 million. This episode takes an unflinching look at Hounslow Council's attempts to curb its spiralling temporary accommodation bill, and meets the families who are stuck in inadequate housing or turned away without help. Hotel cleaner Danielle and her eight-year-old son have been evicted from their privately rented flat for failing to pay the rent. If the council find her responsible for becoming homeless, they won't receive help, social services will be called, and Danielle's son could be taken into care.

This episode meets people who've come to the UK from abroad and have no option but to turn to the council for housing. But getting a council house isn't easy, even if you're facing homelessness.

Shayne has to climb through a window to get into his bedsit. Piotr lives in a mouldy garage. This episode meets people on low incomes who have to rent their home privately.