Cox Customer Service and Phone Number | WhistleOut
cox logo

Contact Cox Communications Cox Customer Service and Phone Number

Find Cox Communications customer support as well as other key contact information here. 

Cox's Contact Options


Existing Customers

If you have questions about Cox outages, are confused about your internet bill, need technical support, or require help paying your bills, contact Cox Customer Support. Visit the Cox website to find your local phone number. Cox customer service hours of operation are Monday through Friday, 8am to 8pm, and Saturday 9am to 6pm ET. Cox tech support is available 24/7 via Cox customer service chat.

Call 1-800-234-3993

New Customers

Anyone wishing to order service from Cox, or check on the status of a recent order can contact their sales team at the number below. Cox sales representatives are available Monday through Friday from 8am to 8pm, and on Saturday from 9am to 6pm. You can contact Cox customer service online or over the phone. Alternatively, for offline help, visit a Cox store.

Call 833-900-2780

Other Cox Contacts

Cox Customer Service Ranking & Reputation


Cox Communications tends to rank right in the middle of the road when it comes to customer satisfaction. This extends to categories like overall satisfaction and performance. 

As far as customer service is concerned, Cox tends to score just above average, which makes the large cable company a standout among other TV and internet providers who aren't exactly known for stellar customer service. With its excellent reliability, you can expect few Cox internet outages.

customer service

Why Choose Cox?


Anyone in the market for TV and internet in the areas covered by Cox should definitely put the company on their provider shortlist. Options are the name of the game when it comes to Cox who provides very basic starter packages for customers on a budget, all the way up to top-of-the-line packages for households that demand supreme service. 

Cox is known for its reliable service and anyone valuing customer service should be pleased with this big name telecom and internet company. You can also save big with Cox bundles on internet, TV, and phone services.


It's all about options. 

Cox Communications has several plans available for a wide variety of customer needs. Anybody looking for good basic internet to power their simple browsing can find a strong low-priced plan, while avid gamers with the need for speed can purchase faster internet plans from Cox. 

And these are just the tip of the iceberg. With bundles galore, anybody looking for TV and internet has plenty of choice when comparing the best Cox internet plans

Cox FAQ's

Founded in 1962 and headquartered in Atlanta, GA, Cox Communications is one of the largest cable TV, cable internet, and home phone providers in the country. 
Cox's customer count makes it one of the largest cable companies in the nation, but it doesn't necessarily mean service is readily available in each state. While Cox does provide service in about 18 states, most of their coverage (and customers) are in Southern California, Arizona, Louisiana, Kansas, Virginia and Massachusetts.
From the low end at 10Mbps to the high end of 1Gbps, Cox has a wide range of internet speeds. Speed availability may vary by location. Enter your address into our search tool to find Cox's internet speeds in your area.
Yes. All Cox internet plans include 1TB/month of data, which is more than most households will ever use. Customers who exceed the 1TB limit will be charged an extra $10 per additional 50GB block of data used. Unlimited data is available for an extra monthly charge.
No. Customers at Cox will not have their internet speeds throttled. Cox strives to provide their customers with the best service it can.
Cox does charge an installation fee for its services. The installation fee varies by location but customers can expect to pay around $50. Cox also provides a less expensive self-installation kit to customers who are comfortable setting up the service themselves.
Oh yeah! With several different options for internet and several different options for cable TV plus their home phone option, Cox offers several bundles. Customers in the market for each type of service could benefit from bundling the three with Cox, as these plans are often discounted.
Cox may require a contract for its internet plans and bundles. Early termination fees may apply and vary by location and service.