British Gas outages reported in the last 24 hours

@SPIDTheatre We are devastated to report that @BritishGas has charged us, £6363 for gas we never used. Despite their promises to refund this amount, we have yet to receive it after months of reporting the issue. Our gas meter was removed, but the faulty AI system has continued to charge us

@Aliizakk @BritishGas @BritishGasHelp @energygovuk @financialombuds @ofgem I have been constantly on the phone to them since 25th January 2023 to 24th May 2024 not a single issue resolved.

@jasmineprewx @BritishGas WHY ARE YOU TRYING TO CHARGE ME FOR A BILL YOUVE ALREADY CONFIRMED IS AN ERROR ON YOUR SIDE! @MartinSLewis they need investigating! This has been going on for nearly 2 years???

@superdinnerlady @centricaplc until my issues are resolved with british gas I will keep posting comments someone has to stand up for vulnerable people and people on the piority list I will keep going I don't want this issue to happen to anyone else I have had this happen to me twice now

@SuzanneatSavvy Complaint with regulator against a @BritishGas lite for failing to bill me for 8mnths then trying to get me to pay £4k all at once. then refusing me an affordable repayment plan. Complaint was resolved in my favour yesterday. Today they charged me £45 for late payment!

@phillipkebab @MartinSLewis #BritishGas It is impossible to speak to an advisor at British Gas. Not all issues can be resolved over web chat. This is absolutely disgusting for a company who makes billions a year. It should be against the law.

@BTCUSDT2021 @johncoxonmedia @BritishGasHelp @BritishGas We experienced a power outage from 11:30 pm on 18th May until 9:30 am the following morning. During this time, our hotel was fully booked, and we received numerous complaints from the guests, which provided very challenging for our team. received many requests for compensation

@BTCUSDT2021 @BritishGas We experienced a power outage from 11:30 pm on 18th May until 9:30 am the following morning. During this time, our hotel was fully booked, and we received numerous complaints from the guests, which provided very challenging for our team. received many requests for compensation

@raining_bows @BritishGas i have been moved to the new system, usual bill date has come and gone? Has this changed because of being moved? Also this guy on live chat is trying to make me jump through hoops, i have a smart meter, and he trying to say BG has an issue with all meters not working?

@DaryleLowden @BritishGas I am angry and frustrated that you still continue to charge me for the wrong meter in my block of flats despite your own helpdesk identifying the error and promising me on numerous occasions for this to be resolved within 72 hours. Poor customer service!!

@catsmum27 @BritishGasHelp Hi, I’ll call my readings in tomorrow, only advised on the automated system failing to acknowledge post code numbers, to alert British Gas to the issue, which others may be experiencing

@Hows_itgoing @BritishGas 2 weeks on and my Smart Meter monitor is still not working!!! 3rd time on LiveChat and agents have nothing more than basic knowledge so are unable to resolve any issues #veryunhappycustomer

@DaveSmith185615 @aliberryfol @BritishGas @EDISON_CR4CK is an expert in this kinda issues

@wee_g_man @BritishGas How do I contact complaints?... been making a complaint since March 9th by chat, phone and email and still had no response ?

@nursebeth @BritishGas thank you for my email this morning now that it’s been 8 weeks and you still haven’t sorted my complaint. 8 weeks since you accepted you overcharged me £5000+ but you still can’t sort it? Well done

@chris_longden @SmartDCC My SMETS1 meter hasn't been working since July 2023, British Gas now say it's your problem due to updating them however mine doesn't even connect via WAN so it wouldn't be able to do an over-the-air update. Can you help?

@StaceWhat @dukeofpeckham @BritishGas Everyone I've spoken to has been lovely and done everything they can, but there is a major issue with the systems in place and all departments communicating with each other it seems

@Carlrun7 This company @BritishGas is lying to its customers, when discussing problems with bills & then employs a firm of Solicitors to repeat those lies, without informing the Solicitors of the facts! Yes, British Gas are liars!!

@AnnaMariaGiann5 @IanPmcintyre @gripper70 @BritishGas They're terrible I wouldn't recommend them. Constant problems with billing and readings. They make up readings so you pay twice for what you use, ignore actual readings and mix up rates. Avoid them if you can....

@987654KEW @BritishGas Hi, I contacted you on X on 26 April regarding smart meter/billing issues as getting nowhere with web chat. Call backs are promised, but not received. Engineer visits supposedly arranged but haven't. Complaint person not been in contact. Can you help please?

@pappabearuk @BritishGas why has it taken 12 weeks for anyone to have the respect or decency to reply to a complaint made. @ofgem is this within the rules and guidelines of the company?

@imleighdawson @BritishGasHelp @BritishGas @MartinSLewis @DailyMailUK I have been on the phone for most of the morning and on webchat at the same time and I keep getting cut off because the advisors do not want to help. BG have reported to credit reference agencies that I’m in arrears

@dgdvd0958 British Gas are a nightmare avoid them. Although we’re unable to monitor this email address we can still make sure you get help with your complaint. But they cannot help as you cannot contact them. British Gas cannot be contacted by email.

@chloephill45 @BritishGas WHY AM I CHASING YOU TO PAY?! I’ve saved transcripts of live chats with your staff members such as Sohan and Khamar who disconnect the chat when they can’t be bothered to deal with me at the end of the day after I’ve waited in a queue.

@DevilBearBec Trying to get a refund from @BritishGas for my now deceased grandmother for overpayment is impossible. Thinking it might be easier to resurrect her and have her call them herself! Anyone know of a customer service line in heaven that might be able to resolve this issue?!

@CharlotteH44027 @BritishGas Your customer service would really benefit from training in complaint handling, understanding OFGEM and ICO regulations and actually listening to their customers #CustomerServiceFail

@JanetYatak2711 @BritishGas @GraemeKelly1 I have also had extremely bad service I have just emailed a managing director

@theesses @paullewismoney British Gas have got a bloody cheek, had a Smart Meter for 15yrs plus, until last year when they decided to upgrade software and managed to put the Gas meters offline and now unable to connect at all. Seems the Customers and BG staff all know about problem.... Except the Boss

@scubachick1975 @BritishGasHelp heads up to all customers of @BritishGas when you’re moved over to the new billing system on the new ‘unimproved’ app expect a catalogue of errors including a new direct debit date so you get to pay 2 lots of bills in one month - they don’t give a s***

@BecciAlberti @BritishGas sheer incompetence, constantly being cut off from phone calls and my issue needs to be resolved today!

@NikHorne Had @BritishGas service our boiler yesterday, which had been working fine, as far as we were aware. Engineer replaced a seal. Great, happily paid £99 excess. Today, we have no hot water, the boiler is flashing error lights at me, and the water pressure is on zero. Joy.

@JakeCody Last resort. Ive spent hours and hours the last few days trying to speak to @BritishGas over the phone. My mums gas and hot water stopped working. I was on the phone to them troubleshooting for well over an hour and no solution, they said they would organise an engineer to come…

@MikeHanlon99 #BritishGas are a multi-£billion company who don't respond to their customers but deploy solicitors (plus profiteering fees) to bully people into paying unexplained bills. It's mafia-esque. Must be widespread issues. Please @ofgem, inspect & intervene urgently! @KatieMorley_

@DavunionP @MartinSLewis British gas have an apparent problem with the connection to our smart gas meter after 7 years of trouble free monthly billing. Our electricity connection works OK. Despite the ombudsman asking them to sort it they have failed.

@eastcoaststoat @TomSyvret Have one, but like British Gas it doesn't work properly

@j_carswell @BritishGas Requested to contact web chat to provide my bank acct info, worse than useless. Informed they would have access to my extensive complaint. Appeared to know nothing about it and didnt know why I was contacting them.

@j_carswell @BritishGas Jeez, BG must be the worst CS ever. Still ongoing with no sight of a refund. Have been accused of sending payments to the wrong acct, perhaps but not my issue, BG provided the acct details for payment.

@moaningminnie58 @DrakeHoola @BritishGasHelp @BritishGas Outrageous Brit Gas have no idea whats happening. Glad yours s sorted! Ive been EDF customer since 80's when they were LEB lond elect board. Never had any issues with them.

@uadinosaur £700m profit made last year and British Gas still can’t get basic customer service right. Various complaints made and still no resolution. I seriously cannot wait to change providers once my issue is resolved. BTW the ombudsman is just as useless.

@customerwaiting @BritishGas what’s the “technical issues with our metering experts”? Care to share? You’ve delayed any metering work for 14 days, now another 30 days. Staff crisis? Profit preservation? Time to drop the hollow “We value you / We’re here for you.” copy maybe. #britishgas

@the_real_trebor @BritishGas @BritishGasHelp is there anyone I can speak to about my incorrect bills in the UK please? The chat feature not allowing me to explain the issue.

@MandyTa36445148 @MartinSLewis funny! British gas app not working it has technical difficulties

@5Phillips Has anyone else fallen foul to the @BritishGas IT issue? They have gone back to 2021 and taken additional payments from me with explanation. @MartinSLewis is anyone else raising this?

@Sound4 @BritishGas - why am I being cut off on your phone system this morning ? 9 times I have tried now, and the Chat system does the same as well !!

@Michael16429056 @BritishGas a rubbish service trying to report fault with my electricity meter phoned 3xs call centre in South Africa cut off x3

@podsy009 @BritishGas How about replying to your messages? How about dealing with a customer complaint? How about not sending me the same bill twice in 18 days ?

@AndreaP73752175 @BritishGasHelp @MartinSLewis Hi British Gas, please can you advise who I can speak with about problems with our billing since you moved us across to your new platform. Countless ‘live chat’ messages & letter sent but no reply and still not sorted. Thanks, a disgruntled customer

@gordonwd Hi @BritishGas - your customer service has been terrible this morning, and your website mysteriously has no hyperlink on the "Complaints" option. How can I raise a complaint please?

@Darren41706112 @BritishGas hi my smart reader is not working and my bills are incorrect

@J_Matrix_68 @BBCWatchdog can you look into what is happening at @BritishGas , smart meters not working, inaccurate billing, app doesn't work and the worst customer service I have ever encountered.

@JoannaRayson @BritishGas 13th attempt at contacting BG - is there anyone based in the UK whose job it is to actually help solve customer issues? I am fed up with automated emails which don’t address the problem. Your customer service is beyond shocking

@blaise_vass @BritishGas I have joined to British Gas in February, but still haven't seen any bill since than. Contacted customer service many times, but it seems my request has been completely ignored. I made a complaint, but it has been ignored as well. Please can someone help?!

@Paulb63 @BritishGas on 24.4.24 I was promised a call back at 4pm today re a long standing issue. Where is that call?

@Markdale1961 @BritishGas since March 11th had smart gas meter fitted.I am still waiting for a display unit even though I’ve made numerous telephone calls still nothing.A very poor service and ready to choose a more reliable company.

@CarlPollar78870 @BritishGas @BritishGasHelp is there any sign of intelligent life form out there? Can I deal with a competent human? Can I raise a complaint? Can I have gas after 12 days?

@CarlPollar78870 @BritishGas @BritishGasHelp PLEASE AVOID THIS COMPANY. They'll disconnect you from the mains and never reconnect you. They don't care about anyone and trying to get reconnected is an absolute nightmare. Full of lies and incompetence.

@DavidMiddleham @BritishGas Spoke to 3 people since Saturday about 1 issue and each has said something different after a receiving a bill for a property we don't own and it still hasn't been resolved after you sold the debt to a collection agency. Your customer service is appalling

@HeathmanAl18450 British gas update.. . They can't reissue correct certificate after their technical glitch.. not a property issue, have to send engineer out again..another day off me /tenant..time wasted for engineer...couldn't script this farce.. all via WhatsApp ?

@EVPuzzle @ChrisIngram_UK I just can't see them keeping up , service wise , attitude wise let alone the actual tech to offer similar tariffs Why would anyone want to choose Scottish power, EDF , British gas these days

@Olga03713154 @BritishGas - I’ve had Homecare Cover for yrs. Engineer came out yesterday to carry out the regular annual service. Soon afterwards I received an invoice for £299. Why? I was told this was an error and that the invoice is now showing as nil. I’ve just received another demand WHY?

@SmartSmartie45 Santander new app available this morning, announcement email arrived post lunch time. Have tried 4 times to pay my British Gas bill and have been timed out each time. Really poor service. You are not a user friendly organisation. @santanderuk

@Aliizakk @BritishGas @BritishGasHelp @ofgem @financialombuds still waiting for a call from @BritishGas they quick to set up repayment plans and send bailiffs. But can't be bothered to call back customers and resolve they issues.

@bainesleftfoot1 @MartinSLewis hi Martin I have an issue with British Gas where they haven’t billed me since August 2023 due to an ‘error’ and have now sent me a bill for over £2600. What can you advise I do as I can’t pay this off quickly

@2motherinlaws1 @BritishGas Maybe invest in the technology to allow your customers to correctly monitor their usage instead of being stressed out of their minds by the unbelievable values we are currently seeing…and acknowledge the issue publicly!! @MartinSLewis Monthly usage recorded as hundreds of £££s

@DrRadgePacket @BritishGas are you aware that for days your app and website are incorrectly calculated gas charges for customers? The gas usage is being costed against the electricity rate. Before you ask I don't need to dm you my details, just want you to acknowledge and fix the issue please.

@Jaqlove @BritishGas @BritishGasHelp @Ofgem spoke on phone 9am 25th April about the app gas usage error still no nationwide acknowledgment of collective mistake nationwide

@rhymeswithhair @BritishGasHelp @BritishGas My top ups are not landing on the meters AGAIN, and although you are aware that I have issues accessing the electricity meter due to disability, you still haven't provided a permanent fix. I have inboxed you on here and FB as advised to in Trustpilot.

@Adrianepdavey @BritishGas I’ve just moved into a rental property and I’m receiving bills addressed to the occupier, but I swapped energy supplier when I moved in, so they must be for the previous tenant. I cannot find contact details for this issue anywhere on your website, what do I do?

@Rachie_H Still waiting for @BritishGasHelp to sort the glitch with the gas readings and charges. I wonder if @MartinSLewis is aware what’s happening with lots of British Gas customers at the moment.

@DredgeWendy @BritishGas @TeamGB @ParalympicsGB What is the update on your app/online error with gas figures. I spoke to customer service on Friday who advised you’ve been aware of the issue for over a week. Why is there no message on your app to advise people? Utterly irresponsible ?

@mountain_richc Hey @BritishGas @BritishGasHelp your payment system has quadruple the £ on my gas bill but the actual amount of gas used has remained correct, looks like others are having a similar issue. Can you at least confirm you are aware of the issue @MartinSLewis @BBCNews @ofgem

@bionic2603 @BritishGasHelp @Jezz92971486 British Gas. You need to issue a statement regarding the problem with the App showing incorrect Gas cost and usage. Your online unhelpful customer service, don't seem to be aware of any problem!!!!! Read the room

@RAYYDAR1 @MartinSLewis hello. British gas big problem with their app showing 4x jump in gas. They still have not publicly acknowledged the issued. Please raise as is scaring a lot of customers. Thanks

@Zoe25772413 @chris_grey___ @BritishGas The same has happened to us. @BritishGas time to acknowledge the issue!!! @MartinSLewis

@mountain_richc Hi, @BritishGas your app has quadruple the £ on my gas bill but the actual amount of gas used has remained correct, looks like others are having a similar issue. Can you confirm you are aware of the issue as I’m not paying £1000s for gas I haven’t used. Rich Cole

@Bobthebalder @Sheilas_Perfume Staying in today waiting for British Gas to come and fix our boiler which stopped working early this morning. How about you?

@2motherinlaws1 @BritishGas Please publicly acknowledge the issue with the app! You are causing people unnecessary stress and must be inundated with calls - why haven’t you updated your socials/website to advise you are aware of the issue???!!!! I was promised a call back from a manager yesterday-nothing?

@boswell_derek @BritishGasHelp @MartinSLewis @ofgem why are British Gas still asking customers to DM their details reference the outrageous overcharging of gas on their energy app.This has been going on since Thurs. and we all know there is a serious problem which they say they are dealing with

@darby_samantha @BritishGas Can you tell me why my gas usage and cost on the app and website has quadrupled overnight for this months and previous months? something is drastically wrong? Your system is broken. Another post office scandal.

@Jxredwav @BritishGas @BritishGasHelp any idea/updates on fixing the bug/glitch in your app? “Real-time” and historical app data; reading and total spend figures, showing x3-4 amounts for usage and spend that directly contradict bills already received… @ofgem

@McJonesy59 It would be really useful @BritishGas @BritishGasHelp, if you notified your customers advising them not to panic and this error will be sorted out soon. It's been like this since Wednesday ? @ofgem #britishgas

@CarolLa13282625 @ofgem Instead of sitting on your fat salaries, fat pensions, lazy backsides,why don’t you investigate @BritishGas for trying to extort customers. How Many hundreds of people have to report problems with the smart meters before you prosecute them? #BritishGas

@sarah4657 @WeHearYou2020 @topsy1973 @BritishGas Mine too! I just had to go check my smart metres. Known glitch apparently

@2motherinlaws1 @DredgeWendy @BritishGas Totally agree, why they are not acknowledging the issue publicly is beyond me. My April usage is currently sitting at £627 and that’s the lowest monthly recording!

@StevenElsy @BazGleave @topsy1973 @BritishGas I calculated roughly 4x usual rate but didn’t realise this. I was billed correctly despite the error but reported the issue on the phone. I’m just glad it’s across the board.

@rireland0 @BritishGas Could your technical team sort out the problem with the app and the online site - it's showing incorrect gas figures. Looking forward to seeing an announcement.

@SueHill92110065 @BritishGasHelp whoever oversees the app needs sacking!! Never known one so bad, come on British Gas sort it out, this latest gas usage error is a farce!!!!

@Ewan_Huzami @J05_9904 @JB_Training_ @Pharmacist401 @2motherinlaws1 @manofkent146369 @BritishGas Same here. All gas usage costs on the BG Energy app went up x10 since Tuesday. Even backdated to bills already paid. BG say they are aware of the app issue and working on a fix.

@topsy1973 @Jaqlove @BazGleave @BritishGas I agree! This was the reason for my initial post- but the of ignorance of the live chat handlers and blatant disregard for the fact that people are reporting the same issue time and time again

@Jaqlove @BazGleave @topsy1973 @BritishGas Just been on the phone and registered complaint about this as they are treating customers with same problem on this app individually when it's a nationwide problem that they need to release a statement about this glitch