《天堂M》 FAQ

FAQ

類別:
登入問題
如何安裝遊戲?

安卓系統:請至Google Play商店,搜尋《天堂M》進行下載
ios系統:請Apple Store商店,搜尋《天堂M》進行下載

如何綁定帳號?

開啟遊戲→選擇角色並進入遊戲畫面→點擊右上方「選單鍵」→點擊「設定」→選擇「資料」→選擇欲綁定帳號,完成綁定

步驟1:點擊右上方選單 步驟2:選擇設定 步驟3:在「資料」中,選擇綁定帳號
無法登入遊戲?

有下列狀況都有可能導致無法登入的問題
遊戲是否已更新至最新版本
有可能進行維護或是臨時維護中
使用的設備需要連接網路
伺服器人數已達到上限時,會造成無法登入遊戲的狀況

無法安裝遊戲?

有下列狀況都有可能導致遊戲無法安裝的問題
設備的記憶體空間不足
需要符合遊戲的最低設備需求。
網路連線不穩可能造成無法登入問題

交易所相關
iOS以及Android是否都會開放交易所,版本會有差異嗎?

雙版本同步開放交易所,不會有差異

把道具誤上架到交易所,道具可以復原嗎?

誤上架到交易所時,還沒被購買前可以取消販售,但已經被購買後,道具就無法進行復原/歸還

交易所道具販售方式
點選「交易所」 點選「販售登錄」 確認欲「販售道具」 輸入「販售道具」金額以及數量
「交易所」道具買賣時需要注意的事項

上架前確認道具數量/販售價格等設定,若輸入錯誤時,道具販售狀態為準備中或是尚未販售時才可以進行取消
道具購買時需要確認道具名稱以及強化數值/能力/金額,若買錯時無法進行復原

道具為什麼無法進行販售

道具後面有(刻印)的道具,無法進行交易
道具裝備的狀態下無法上架販售
道具為封印狀態時無法進行販售與轉移

活動相關
推播(Push)的獎勵無法確認.

推播(Push)發送後3小時內需要在信箱中領取獎勵,若超過3小時道具就會消失。

序號兌換

安卓 遊戲內環境設定>遊細資訊>COUPON輸入
<1>安卓系統: 遊戲內設定>資料>序號輸入
<2> IOS系統: 天堂M序號兌換網頁>登入遊戲帳號後依照步驟完成兌換
<3>藍鑽禮包: 手機下載GASH APP>天堂M兌換中心>輸入序號>獲得序號後按 右方複製圖示>前往兌換>登入遊戲帳號後依照步驟完成兌換

序號已經輸入,道具要在哪邊確認

序號兌換的道具會直接到背包內,可能會有一些時間差請耐心等候

為什麼我預先創角的角色不見了?

需確認登入帳號是否與參與預先創角的社群帳號相同。
預先創角的伺服器要與登入的伺服器吻合。
※使用遊客(Guest)帳號進行遊戲,然後後綁定帳號,綁定的帳號如果為參與預先創角的帳號,
會導致角色資料的覆蓋,請特別注意。

為什麼我預先創角的角色名稱與當時創立的不一樣?

經判定有屬於非法字元,可能導致玩家反感/誤會,因此進行強制調整,
如需修改可藉由【客服回報】系統反應(僅限於有參與預先創角而名稱被強制修改者)。

活動發送的獎勵信件,為什麼沒有領就消失了?

信件發送的活動獎勵道具,依據活動內容會有領取截止日期,
超過截止日期信件就會消失,還請玩家特別留意各項活動說明。

系統相關
角色掛在村莊但藥水與卷軸都消失了?

道具放入快捷鍵,並設定為自動使用時,道具效果消失就會自動使用
村莊等安全地區不想要使用自動使用功能時,遊戲內設定>自動狩獵頁面"安全區域 自動使用Buff功能設定為OFF"即可

無法使用滑動功能進行自動的順序攻擊?

該功能必須在自動戰鬥(AUTO) ON時才可以使用。

遊戲中閃退或是當機

可能發生問題為手機的記憶空間不足導致,可以嘗試關閉遊戲重新啟動後確認。
若還是無法順暢進行遊戲,可以嘗試下列方式
※裝置內設定 > 天堂M 選擇 > 選擇儲存空間 > Data以及Cache刪除
若無法排除時可藉由【客服回報】系統反應。

強化失敗時道具會消失?

道具強化為遊戲內中一個環節,當強化超過裝備的安定值時,會有機會失敗造成裝備消失。

遊戲中道具本來就會自動撿取, 那為什麼還有撿取的按鈕?

道具基本上設定為自動撿取
在設定選項內可以進行設定撿取道具條件,若沒有達到條件就不會自動撿取時,這時就可以透過撿取的按鈕自己撿取道具.

針對不斷進行惡意 PK的玩家進行投訴?

【PvP/PK】系統為遊戲內的原始設定,【PVP】為玩家雙方同意下進行戰鬥,而【PK】本來就是玩家個人行為,但會有相關的系統懲罰機制。
遊戲中所有玩家角色之動作若屬於正常的遊戲行為,基於遊戲營運之中立立場,管理者將不干涉與處理,請玩家秉持遊戲禮儀及道德自行協調解決。

在海外也可以玩天堂M 嗎?

目前天堂M僅能在台港澳地區使用,海外玩家無法進行服務。

騎士開了刻印的裝備箱子,但拿的卻是妖精武器.

刻印裝備箱子開啟時,將隨機獲得一個任一職業的道具,此為正常遊戲設定,若對應角色無法使用可自行販售NPC或進行溶解操作。

自動狩獵時體力恢復劑的使用時機想要調整
點擊設定 選取「自動狩獵」,可以調整體力恢復劑的使用時機,或是選擇關閉該功能
想要與NPC對話,但一直攻擊到其他角色

進行任務以及使用商城時,點擊NPC頭上的ICON會比較好點擊
若點錯可能會點到一般玩家進行PVP/PK,請留意

角色死亡時復原的方法.

角色死亡時,可透過村莊的 [回復神女]回復經驗值以及道具
經驗值/道具回復,可透過天幣或是鑽石中選擇性消耗
經驗值回復一天最多免費回復3次. (付費5次)
損失的經驗值/道具都有設定可回復的時間,限制時間內才能進行回復

角色死亡可透過各村莊的NPC「回復神女」進行經驗值與掉落道具的買回。 每日免費三次,超過後,就必須使用金幣或是藍鑽贖回
如何在NPC商店販售道具?

僅能透過亞丁商團NPC對話才可以販售道具

只能透過各村莊的NPC「亞丁商團」進行道具販售
稀有製作秘笈在哪裡獲得?

稀有製作秘笈可透過各地區狩獵怪物機率性獲得
或透過活動方式提供,因此多留意活動內容

如何移動到其他地區?

想要移動到其他地區時,點擊畫面右側的MAP地圖時會顯示整體地圖
顯示各村莊/地監入口/狩獵區清單等詳細地圖
點擊想要的地區後,點擊畫面上的[移動]時可以移動到該地區.
移動時可能會消耗金幣,請留意

點擊右方小地圖 左邊選擇欲移動的地圖(需花費手續費用)
角色能力值獲得方式?

角色依各職業別,1~50級升等後可於等級區間獲得能力值,51級以後每升一等可獲得1的能力值,
每個職業於50等內所獲取的能力點數不同,詳細可獲得點數還請依目前遊戲版本設定為主,謝謝。

藥水沒有自動使用,導致角色死亡

請確認遊戲內的設定選項> 自動狩獵> 自動使用藥水功能是否有開啟 、另外自動藥水使用的限制為「治癒藥水」才會自動使用,請玩家留意

對武器/盔甲施法的卷軸(強化卷軸)怎麼獲得?

可強化裝備的 [武器/盔甲施法的卷軸]可透過狩獵方式獲得.
也可以透過活動的方式獲得

遊戲中的SELF 按鍵效用功能是什麼?

需要指向對象才會發動的技能,例如「加速術」,「解毒術」,當開啟 SELF
功能時,使用技能會自動指向自己。

開啟「SELF」按鈕後 指定技能會出現「SELF」圖示,點擊就會自動對自己施放技能
「魔族系列武器」為何強化才+1就消失?

「魔族系列武器的安定值為+0,因此只要進行強化就有機會消失
另外「魔族系列武器」攻擊硬皮系列怪物等,也不會損壞

沒有拿到簽到獎勵

每日5點進行重置,登入後進行簽到就可以獲得獎勵
帳號別1天可獲得1次獎勵,透過其他伺服器或是帳號內其他角色獲得時,無法重覆領取

道具詳細能力確認方式

點選持有的道具後,點擊詳細確認就可以看到詳細的內容

選擇欲確認的道具,點擊「詳細內容」 即可看到道具詳細說明
「商城」每日限定購買道具的重置時間是?

商城相關道具的重置時間,皆為每日0點整。

不小心賣掉裝備,該如何才能鎖定道具?

透過[道具詳細確認]狀態下進行鎖定(封印)。
封印的道具可以存倉,但無法販售或是融解/強化。
封印效果會限制於裝備道具,一般卷軸與消耗品封印後還是可以使用。

魔力回復藥水使用後無法回復MP

魔力回復藥水,不是立即使用後回復MP,是固定時間內回復MP的效果, 負重50%以上時,無法自動回復,請玩家留意

材料全部持有但無法製作

材料被封印時會發生此狀況,解除後在進行嘗試
點擊道具後透過點擊詳細確認,解除封印,封印為鎖頭的ICON

無法進入奇岩地監

奇岩監獄/海音地監/象牙塔/龍之谷地監等,每日可使用的時間有限
該地監使用時間會共用,每角色1天可使用5小時

BUFF狀態如何確認

角色套用的BUFF資訊可以透過畫面左上方的角色資訊下方有ICON的顯示
點擊BUFF字時,可確認更詳細的內容

點擊左上方「放大鏡」圖示 即可看到詳細BUFF效果說明
為什麼變身後無法裝備武器?

每個變身有適用的武器類型,可以依據圖示進行確認

每個變身左上方都有圖示標示適用武器
「殷海薩的祝福」有什麼效果?

殷海薩的祝福套用的狀態下,角色獲得的經驗值/金幣的機率提升
另外殷海薩的祝福超過200%時,效果會更好
龍之寶石使用時可立即提升祝福數值,可透過活動內容進行獲得.

殷海薩的祝福套用的狀態下,角色獲得的經驗值/金幣的機率提升 殷海薩的祝福超過200%時,效果會提升
裝備弓以後,沒辦法攻擊

弓類需要購買”箭”才可以進行攻擊,可在[武器/防具商人]進行購買

試煉地監如何進入

試煉地監透過遊戲內的介面進入,共有6種類型,45等級才可以開始使用,每日5點會重置,另外有52等級以下可進入以及52等級以上可進入的地監.

試煉地監需要45級開放 進入試煉地監需要消耗殷海薩的祝福
角色在村莊,但卻無法重登

戰鬥狀態下是無法重登的狀態,戰鬥結束後過一段時間才可以進行重登
戰鬥中傳送到村莊,過一段時間才能重登是正常設定

道具金額輸入錯誤後上架到交易所,可以進行取消嗎?

為了避免輸入錯誤,會有防呆機制
還是有輸入錯誤後上架時,若還沒賣走就可以進行取消
但手續費無法退回

再上架道具未售出的情形下,才可以取消販售
套裝道具裝備後無效果

套裝有分可交易以及不可交易的套裝,因此一般跟刻印的道具有分別。

下載時顯示為無支援的裝置

需要符合最低配備需求的作業系統才可以進行安裝/執行.

持有精靈的水晶但無法學習

妖精除了可以學一般的魔法以外,還可學習專屬精靈屬性魔法
但需要先選擇屬性後才可以學習.

點擊技能選單 選擇「精靈」技能頁面 選擇「屬性」
我玩近戰類型職業但是變身抽到弓箭手該怎麼辦?

變身為帳號類共通使用,同帳號中在創立妖精類型職業就可以直接使用

任務卡住(無法達成)

是否有達成條件?(等級/道具/地點/數量/血盟/NPC對話)
任務是否有次數或時間限制?
請嘗試重新啟動遊戲後再次確認任務狀態

點擊「任務」選單 可以確認詳細任務說明
關於天堂M例行維護時間?

例行性維護作業為每週三凌晨04:30~08:00,時間若有調整,將提早於遊戲官網另行公告通知。

製作的裝備為什麼都不能交易?

製作系統/怪物掉落道具,有機會掉或非刻印道具,非刻印道具才可以進行交易。

為什麼同一個道具會分成3個不同的格子,不會疊加?

堆疊性道具,有一般/祝福/詛咒 三種屬性,且刻印/非刻印 也屬於不同屬性,
因此道具名稱可能相同,但是卻分開擺放。

我是海外玩家,要進副本會顯示『組隊副本開放時間』有部分時段明明是開放的卻無法進入。

請先檢查使用的裝置時區設定否為『台灣』時區,
確認地區無誤後再重新啟動遊戲即可排除部分時段無法進入副本問題。

帳號相關
帳號遭盜用,該如何進行處理?

[遊戲內選單 > 問題回報]
[天堂M官網首頁 > 問題回報]

遊客(Guest)帳號連動問題?

透過遊客(Guest)帳號進行遊戲時,刪除遊戲或是裝置變更時,可能會導致遊戲資料的遺失。
綁定帳號可以防止此問題發生,另外沒有綁定帳號時可能在活動參與有限制,再麻煩玩家進行帳號綁定設置。

角色資料消失?

首先確認該帳號為是否先前使用過的帳號
在遊戲內[設定]選項確認,帳號是否為先前使用的
目前登入的帳號如不是先前使用的帳號時,登出後使用原先的帳號登入
可能使用遊客(Guest)帳號進行遊戲,刪除遊戲或是裝置變更時導致遊戲資料的遺失。

使用遊客(Guest)帳號進行遊戲,但把遊戲進行刪除或是變更裝置時. 可復原遊戲資訊嗎?

遊戲刪除時遊客(Guest)帳號的資訊會初始化,無法復原資訊,為了保留遊戲資訊請進行綁定帳號。

無法刪除角色?

目前遊戲設定角色等級未達60級以上將無法刪除,
此外,申請刪除角色後必須等待7天才可完整刪除該角色
在完整刪除該角色前(申請後7天內)可以再次點選「刪除」按鈕以取消刪除申請。
提醒:刪除後的角色無法申請復原,還請玩家操作前務必謹慎考慮與留意。

登入時會出現「登入失敗無法登入. (3746)'」的訊息,且沒辦法登入遊戲

使用的帳號被有限制(鎖定)無法正常登入遊戲的狀態
帳號無法登入的原因可以透過【客服回報】系統反應。

安全機制相關
如何綁定二次驗證
點擊畫面左下方「手機認證」 依據步驟綁定手機門號 畫面顯示「登錄中」即完成手機認證
二次驗證已經把7台裝備全部登記完畢,是否有刪除方式?

遊戲登入畫面左下方點擊[手機認證]後可立即刪除已登記的裝置
綁2次驗證的帳號無法登入時,可藉由【客服回報】系統反應。

已有完成手機驗證,會顯示綁定的裝置,刪除即可
如何變更綁定的手機門號

步驟一:點擊認證變更

步驟二:輸入要變更的新手機門號

步驟三:輸入新手機門號收到的簡訊認證碼

步驟四:畫面顯示「認證方式變更完畢」即完成手機門號變更

BUG回報 建議
遊戲內找到BUG/詢問/建議事項.

可藉由【客服回報】系統反應。

要求查詢遊戲歷程

可藉由【客服回報】系統反應。

檢舉
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隱私與服務政策
隱私權政策

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服務合約書

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資訊公開

本遊戲單一伺服器最大容納約為5,000~8000人,目前同時最大上線人數約為最大人數的60%以上,除定期進行的全伺服器例行性維護作業除外,各伺服器若有暫停提供服務狀況將以遊戲官網最新系統公告通知內容為主。

OSS Notice


ⓒ 2017 NCSOFT Corporation. Licensed to Gamania Digital Entertainment Co., Ltd. All rights reserved.
This application uses Open Source Software (OSS). You can find the source code of these open source projects, along with applicable license information, below. We are deeply grateful to these developers for their work and contributions.
Any questions about our licensed work can be sent to opensource@ncsoft.com.
abseil
https://abseil.io/
Copyright 2017 The Abseil Authors.
Apache License 2.0
Boost
https://www.boost.org/
Copyright Beman Dawes, David Abrahams, 1998-2005.
Copyright Rene Rivera 2004-2007.
Boost Software License 1.0
bzip2
https://www.sourceware.org/bzip2/
Copyright (C) 1996-2019 Julian R Seward.
BSD-like License
c-ares
Copyright (c) 2007 - 2018, Daniel Stenberg with many contributors
Copyright 1998 by the Massachusetts Institute of Technology.
https://c-ares.haxx.se/
MIT license
cppkafka
https://github.com/mfontanini/cppkafka
Copyright (c) 2016-2017, Matias Fontanini
BSD 2-Clause "Simplified" License
Cryptopp
https://github.com/weidai11/cryptopp
Copyright (c) 1995-2019 by Wei Dai.
Boost Software License 1.0
fmt
https://github.com/fmtlib/fmt
Copyright (c) 2012 - present, Victor Zverovich
MIT License
grpc
https://grpc.io/
Copyright 2015-present gRPC Authors.
Apache License 2.0
gtest
https://github.com/google/googletest
Copyright 2008 Google Inc.
BSD 3-Clause "New" or "Revised" License
libffi
https://github.com/libffi/libffi
Copyright (c) 1996-2020 Anthony Green, Red Hat, Inc and others.
MIT License
librckafka
https://github.com/edenhill/librdkafka
Copyright (c) 2012-2020, Magnus Edenhill
BSD 2-Clause "Simplified" License
mimalloc
https://github.com/microsoft/mimalloc
Copyright (c) 2019 Microsoft Corporation, Daan Leijen
MIT license
OpenSSL
https://github.com/openssl/openssl
Copyright ⓒ 1999-2018, OpenSSL Software Foundation.
OpenSSL License
Protobuf
https://github.com/google/protobuf
Copyright 2008 Google Inc.
BSD 3-Clause "New" or "Revised" License
Python3
https://github.com/python/cpython
Copyright (c) 2001-2019 Python Software Foundation
PSF LICENSE AGREEMENT
Range
https://github.com/ericniebler/range-v3
Copyright Eric Niebler 2013-present
Copyright Gonzalo Brito Gadeschi 2015
Boost Software License 1.0
Rapidjson
https://github.com/Tencent/rapidjson/
Copyright (C) 2015 THL A29 Limited, a Tencent company, and Milo Yip.
MIT License
re2
https://code.googlesource.com/re2/
Copyright (c) 2009 The RE2 Authors.
BSD 3-Clause "New" or "Revised" License
rxcpp
https://github.com/Reactive-Extensions/RxCpp
Copyright (c) Microsoft Open Technologies, Inc.
Apache License 2.0
spdlog
https://github.com/gabime/spdlog
Copyright (c) 2016 Gabi Melman.
MIT License
tl-expected
https://github.com/TartanLlama/expected
Creative Commons License 1.0
tl-optional
https://github.com/TartanLlama/optional
Creative Commons License 1.0
upb
https://github.com/protocolbuffers/upb
Copyright (c) 2009-2021, Google LLC
BSD 3-Clause "New" or "Revised" License
zlib
http://www.zlib.net/
copyright 使 1995-2017 Jean-loup Gailly and Mark Adler.
zlib License
zstd
https://github.com/facebook/zstd
Copyright (c) 2016-present, Facebook, Inc.
BSD 3-clause "New" or "Revised" License
Apache License 2.0
Apache License
Version 2.0, January 2004
http://www.apache.org/licenses/
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