TUI Airways (United Kingdom)
Overview
3.519,547 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
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About TUI Airways (United Kingdom)
Headquarters: Wigmore House, Wigmore Ln, Luton England LU2 9EY
Airline Summary
The world's largest charter airline, TUI United Kingdom (BY) flies to more than 95 destinations in Europe, Africa, Asia, North America, Central America and the Caribbean. The carrier's fleet of planes features one-cabin (Economy Class, known as Economy Club) and two-cabin (Premium Economy Class, known as Premium Club, and Economy Club) configurations. Thomson, which is based in the United Kingdom, has more than 15 operating bases spread across the United Kingdom and Ireland. Its largest bases are located at London Gatwick Airport (LGW), Manchester Airport (MAN) and Birmingham Airport (BHX).
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19547Reviews
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Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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Popular mentions
Manchester - Sharm El Sheikh
International
Everything was very good at Manchester Airport Tui from Manchester aircraft was on time, aircraft was clean seats were comfortable on or out bound flight, crew were smart service was very good, drink quality is ok didn’t buy food. Arrival at Sharm El Sheikh airport was ok cleared customs quickly luggage arrived quickly from the aircraft we had a private transfer Arrival for the inbound flight wasn’t good transport took Tui transfer 1.30 mins to the airport travsco rep never spoke to any one on the coach other than his instructions for the aircraft check in his English was terrible to understand 0 star for his service large queues for security check in was ok Tui new system of check in on line for inbounds and outbound ment we were allocated the correct seats at Sharm El Sheikh Sharm El Sheikh was very Dirty Toilets we’re disgusting the departure lounge is small it was full of rubbish from previous flights dirty seating area organisation for boarding the aircraft was ridiculous 4 men shouting 4 different flight numbers at the same time inbound flight was very good lovely helpful crew small delay owing to the bus transfer to the aircraft, aircraft was clean but seats weren’t as comfortable on return journey The 8 score is for the aircraft and cabin staff 2 score for Sharm El Sheikh Airport…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Lanzarote - London
Europe
What a shambles. Flight delayed. Inside cabin, crew kept splitting people up and moving them around, even though people booked seats. Made us more late! Tui always seem to swap which airline they use. The app didn't notify us that flight delayed, I only noticed when went on boarding pass, asked representatives, who said flight was on schedule, but it wasn't! Representatives totally unhelpful Never going with TUI again!…
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Punta Cana - London
International
Wednesday 29th May and we travelled on board Tui Flight Tom 085 from Punta Cana, Dominican Republic to Gatwick, London. We were scheduled to depart at 17.35 (local time) and arrive at 06.50 am on the 30th, UK is five hours ahead, so an 8 hours thirty-five minutes flight. Boarding was due to commence at 16.50, however, we started boarding at 17.05 when we were bussed out to aircraft. This process was completed at 17.42 the doors closed and the aircraft pushed back at 17.50. We were airborne over ten minutes later which was just short of thirty minutes later than scheduled. As we were travelling in the Premium Cabin we were offered a glass of orange juice or sparkling wine before take off. Once on board the aircraft there was a small blanket, pillow, headphones and bottle of water waiting for us on our seats. Just after take-off there was a bit of turbulence so seat belt sign switched on so first drinks round was delayed for a short while. The Captain introduced himself and the Crew and informed us that the flight time would be eight hours and fifteen minutes. Prior to the drinks being served, the menu cards were handed out and the main course options consisted of sweet and sticky chicken Teriyaki with rice, Daube stew of beef with skin on roast potatoes or chestnut mushrooms, stroganoff style topped with mashed potatoes. Ninety minutes into the flight our food orders were taken, we both went for the beef option. The mushroom option had run out by the time the service had got to the row in front of us, they did say they could get a vegetable lasagne if need. Roughly half an hour later food was served with a choice of wines. We were pleasantly surprised with the food as the beef was tender and tasty. This was followed by a choice of tea or coffee and a Baileys or a brandy. This was followed by a quick whizz through the cabin selling duty-free goods. Another drinks round followed and the cabin lights dimmed, as this was deemed to be a night flight With about one hour before landing, the lights were turned up and breakfast was served. It was called an English breakfast which consisted of omelette, sausage, bacon, beans and mushrooms, this was accompanied by a croissant. Not a fan of Airline breakfasts, omelettes yuk, bacon and beans were okay. Through out the flight we were looked after very well by a really nice lady, Claire. We landed at 06.45, a couple of minutes early.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
London - Dalaman
Europe
The trip was expensive, the resort was too full with no place around the pools. And above all TUI agent misled us into paying extra for late checkout which was of no use to us. We paid more then £1,200 for a two night stay, we arrived in the hotel at 4:00am on Sunday and our return flight was at 4:00 am on Tuesday. We paid extra for the late checkout as this was TUI package we expected that late checout will cover us to stay in the hotel till our couch arrives but we were told that we have to leave the room at 6:00pm and wait in the lobby till 1:15am for the couch to arrive. On this we requested that our late checkout is cancelled so we are refunded the money and we can go somewhere else, but this request was not entertained by the TUI staff at the hotel. To make matters worse our flight was delayed. So in summary, TUI is over priced, resort is over populated and the service is crap.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Skiathos - Newcastle upon Tyne
Europe
After being advised by Tui that we needed to be at the airport 3/4 hours before the flight. We where informed on arrival immediate bag drop off at skiathos airport is I am told not available, we were informed by TUI staff that the Bristol flight would be let through first We where also told that due to issues with the luggage belt each flight will need to be sorted separately. This I believe to be untrue when over hearing the Tui staff decide which flight to put through first. When I asked the member of staff about this she came up with some vast amount of detritus. When I was losing the will to live I said she did not need to continue. she continued to repeat the same rubbish all over again, I have now lost the will to live. I do not like being lied too, just tell the truth. Thankfully we now look forward to flying next year with Jet2. Shame on you Tui!…
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Tail end of aircraft as we boarded
Aircraft as we boarded
Bubbles before take-off
Menu card
Drinks in the air
123456…
John Bedson wrote a tip May 2024
"Please, if possible, have an area for passengers with young children. I had a couple with a 2 year old sat next to me. Got kicked several times"
Gareth wrote a tip May 2024
" TUI flights extra legroom, more space or exit row are now not optional. The new 'provider' has only basic uncomfortable seats."
123456…
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ReturnOne-wayMulti-city
Depart
Sat, 22/06
Return
Sat, 29/06
Travellers
1, Economy
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