Courtyard by Marriott Cleveland University Circle
2021 Cornell Rd, Cleveland, OH 44106-3808
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4.5
#1 of 36 hotels in ClevelandLocation
4.8
Cleanliness
4.5
Service
4.5
Value
4.3
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
NEWLY RENOVATED! Located in the heart of University Circle, this Cleveland, OH hotel is within walking distance to University Hospital and Case Western Reserve University, area businesses and is conveniently located 1 mile from the Cleveland Clinic. Rest in comfort with plush bedding and modern amenities including mini-fridge and free Wi-Fi. After a day of work or play, enjoy our beautiful outdoor terrace.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Coffee shop
Patio
Kids stay free
Free shuttle or taxi services
Business Center with Internet Access
Wifi
Restaurant
Breakfast available
Snack bar
Shuttle bus service
Taxi service
Conference facilities
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Telephone
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Green
Centrally Located
Languages Spoken
English
Location
2021 Cornell Rd, Cleveland, OH 44106-3808
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 86 out of 100
86
Hopkins Intl Airport
14.6 mi•
See all flights
Burke Lakefront Airport
4.1 mi•
See all flights
Rental Cars
45 Restaurants
within 0.3 miles
Reviews
4.5
605 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Many guests commend the Courtyard by Marriott Cleveland University Circle for its prime location, which provides easy access to nearby attractions and cultural sites. The hotel's atmosphere is often described as relaxing and welcoming, with a cozy lobby and sociable bar area enhancing the experience.
While the rooms earn praise for their cleanliness and spaciousness, the staff's exceptional service truly stands out, with their warmth and professionalism often going beyond guest expectations. Additionally, the hotel's amenities, including a well-equipped gym and delicious dining options, contribute to its appeal.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Meticulous
Service
Attentive
Amenities
Satisfactory
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Detailed Reviews
Stayed her when a family member was having surgery at University Hospital. The staff is amazing! Very friendly and curteous. You do have to pay for valet parking ($21), and that is the only parking option. The valet staff was also very helpful, and nice to work with. It is an easy walk to the hospital, right across the street.
The room was nice. They have been recently uodated, and everything was in good order, and clean. The beds were very stiff, but we did not have the expectation of having luxury mattresses for the cost of the room. This room had a walk in shower, no tub, that was spacious, and met our expectations.
This hotel does not offer any free meals, but the food selections, although slightly higher in price than I felt they should be. The food selections were good, and I was happy with what I ordered (a breakfast sandwich, and then a chicken bacon quesadilla at dinner). Both were filling and tasted delicious. They were also open later than the other food choices, so it was very convenient. Although I didn't try anything, they also had a few house cocktails, and a selection of wine and beer.
Overall, this hotel met our needs, and we were pleasantly surprised at how nice it was. We stayed here out of necessity, we would consider staying here again when we visit the sites of Cleveland, and don't want to drive home at night.
The room was nice. They have been recently uodated, and everything was in good order, and clean. The beds were very stiff, but we did not have the expectation of having luxury mattresses for the cost of the room. This room had a walk in shower, no tub, that was spacious, and met our expectations.
This hotel does not offer any free meals, but the food selections, although slightly higher in price than I felt they should be. The food selections were good, and I was happy with what I ordered (a breakfast sandwich, and then a chicken bacon quesadilla at dinner). Both were filling and tasted delicious. They were also open later than the other food choices, so it was very convenient. Although I didn't try anything, they also had a few house cocktails, and a selection of wine and beer.
Overall, this hotel met our needs, and we were pleasantly surprised at how nice it was. We stayed here out of necessity, we would consider staying here again when we visit the sites of Cleveland, and don't want to drive home at night.
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ConcordHospitality, General Manager at Courtyard by Marriott Cleveland University Circle
Responded Jan 24, 2020
Dear Joy A, We're excited to hear from you and appreciate your kind review! It's great to know that you had a pleasant stay and our Courtyard was an excellent location for your trip. I'm delighted to learn that you found our associate’s service-oriented; and cheerful. They work hard to make sure all of our guests have a great experience at our hotel. I hope we have the chance to welcome you back for a future visit to have fun in the area. Best, Daniel Trejbal General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pros: Clean, Modern, Spacious Rooms, Friendly Staff
Cons: Still has a hotel chain feel, and thus lacks the character of a boutique hotel
When you stay a a Marriott Courtyard you can get a very different experience form hotel to hotel. Some are tired and aged. That is not the case with the Courtyard Cleveland University Circle. The hotel rooms are large, clean and very modern. Staff were very friendly. The exercise room was large and had a wide variety of equipment and free weights.
The only downside to the hotel is that the restaurant food is limited and average in quality, and the hotel lacks some of the charm you might find in a boutique hotel. However I would have no reservations in staying at the Marriott again.
Cons: Still has a hotel chain feel, and thus lacks the character of a boutique hotel
When you stay a a Marriott Courtyard you can get a very different experience form hotel to hotel. Some are tired and aged. That is not the case with the Courtyard Cleveland University Circle. The hotel rooms are large, clean and very modern. Staff were very friendly. The exercise room was large and had a wide variety of equipment and free weights.
The only downside to the hotel is that the restaurant food is limited and average in quality, and the hotel lacks some of the charm you might find in a boutique hotel. However I would have no reservations in staying at the Marriott again.
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Date of stay: January 2020Trip type: Traveled on business
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ConcordHospitality, General Manager at Courtyard by Marriott Cleveland University Circle
Responded Jan 27, 2020
Dear LucBjorn, Thank you for taking the time to share your review with us and other travelers. I’m pleased to hear that you were able to enjoy our modern hotel and friendly service while in town. I appreciate your comments regarding our Bistro and I have taken note. There is no better compliment than a return visit, so we hope to see you again soon. Best, Daniel Trejbal General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Matthew Johnson helped us with housekeeping needs, and was very responsive to everything that we needed. He was very kind. We appreciated him so very much! It is a very close location while our family member was receiving care at the hospital across the street.
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Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Responded Apr 27, 2022
Dear Y7466MPnatalied, We appreciate you taking the time to share your wonderful experience with us. We love hearing that your stay was enjoyable thanks to exceptional service from Matthew. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. Thank you for your business! Best, Daniel Trejbal General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed at this hotel many times when visiting g my daughter at Case Western. It has a great location just off campus. This stay was drastically different in the service and upkeep. Neither the front desk or valet answered the phone on multiple occasions. I had to wait almost 1/2hr to get my car from the valet. Although they had signs everywhere about extra cleanliness protocols being in place I saw not one person cleaning my entire stay.
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Date of stay: August 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Responded Aug 23, 2020
Dear warner8, Thank you for sharing a review of your recent stay. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from past visits. Normally our staff does a terrific job of responding to our guests’ needs, and on this visit, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. We value your patronage. Sincerely, Daniel Trejbal General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This will come up on searches as being right next to Case Western Reserve University and the University Hospitals. Despite this, if you're in town for one of those two places, I recommend staying elsewhere, driving in, and parking. The room was dirty (large pieces of food - pretzels, etc - on the floor.) We were never told housekeeping would not come during our stay and when we requested it, they still did not come. The (additional charge) breakfast is microwaved food, but there is a regular Starbucks just outside the front door. There is no parking available, so valet is mandatory, expensive, and incompetent. On subsequent days it took 40min or 25min for them to get our car. they insist that you text for your car before coming down but don't look at the texts. The front desk noticed the 40min wait and offered to take the parking charge off our bill. Spoiler alert, they didn't. We paid $300/night for this. Unless it's VERY inexpensive, stay elsewhere and drive.
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Date of stay: April 2023
Value
Location
Service
Room Tip:Â Budget a lot of extra time whenever you need to get your car. 30-45min.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Responded Apr 27, 2023
Dear williamjU9695GJ, Thank you for your review. I am very sorry to hear that you had a disappointing experience, and I sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections. Sincerely, Daniel Trejbal General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I simply needed a break. I have always liked Cleveland and it is just a 3 hour drive from Detroit. I randomly chose the Courtyard mainly for its University Circle location and it's close proximity to Little Italy. I was not at all disappointed. This facility could not have located any better. First of all, I like the footprint of the hotel,being tall enough, yet not too imposing in a neighborhood atmosphere. I definitely appreciate the safety measures taken during these covid times, as all entering the property are appropriately screened. The check in process was simple, efficient, as well as welcoming. The room was immaculate and fresh smelling, decorated in good taste. But what puts this place over the top is the helpful staff. The supervisors, housekeeping, and front desk put a lovely face on the place! I received great attention from Shermetha. She gave me great tips on where to go nearby. She is knowledgeable about the town and I took her advice on several attractions in and around the area. I will most definitely consider this hotel on my next trip...and there WILL be a next trip!!
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Date of stay: July 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Responded Dec 10, 2020
Dear JeffreyM80, We are happy to hear that the hotel's location is ideal for your travel and that our staff exceeded your expectations. Thank you for taking the time to share your feedback as it helps us see how we are doing. We look forward to hosting you again upon your return to the area. Best, Daniel Trejbal General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We love staying here because everyone makes you feel like family.
Having The Bistro open for breakfast and bar in the evening is great and Chef Rob is there to make sure you are happy with your food. He cares and all his dishes are delicious! Thanks Chef Rob and staff for always making our stay wonderful.
Having The Bistro open for breakfast and bar in the evening is great and Chef Rob is there to make sure you are happy with your food. He cares and all his dishes are delicious! Thanks Chef Rob and staff for always making our stay wonderful.
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ConcordHospitality, General Manager at Courtyard by Marriott Cleveland University Circle
Responded Mar 16, 2020
Dear Thegooddog, I am glad that you had a five-star experience at our hotel and that our staff made such a lasting impression during your visit. I will pass your comments along to our entire team who work hard to make all of our guests comfortable. Thank you for staying with us and please come see us again soon. Best, Daniel Trejbal General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We recently stayed here to visit Case Western. I would have rated this hotel 4 star if it were not for the terrible house keeping service. In fact, we did not get any house keeping at all during our 3 night stay at the hotel.
The hotel cannot have a better location, right in the heart of University Circle, within minutes of walking to anywhere.
The room is very spacious with a sitting area, a mini fridge and a microwave.
The toiletry is on the light end - no body lotion for instance. Shower caps available upon request.
The shower is very weak, no pressure at all.
Now let me get to the reason behind the 1 star rating - we came back to the room the first day at little past 5pm finding the room was not made. Upon a call to the front desk, I was told that there would be no house keeping unless it’s requested. This was definitely a first for me throughout all my years of staying at various Marriott hotels. Nobody made me aware of this upon check-in. So I informed them that I would indeed like daily house keeping. However, still no house keeping the next day..
The hotel cannot have a better location, right in the heart of University Circle, within minutes of walking to anywhere.
The room is very spacious with a sitting area, a mini fridge and a microwave.
The toiletry is on the light end - no body lotion for instance. Shower caps available upon request.
The shower is very weak, no pressure at all.
Now let me get to the reason behind the 1 star rating - we came back to the room the first day at little past 5pm finding the room was not made. Upon a call to the front desk, I was told that there would be no house keeping unless it’s requested. This was definitely a first for me throughout all my years of staying at various Marriott hotels. Nobody made me aware of this upon check-in. So I informed them that I would indeed like daily house keeping. However, still no house keeping the next day..
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Date of stay: April 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Responded Apr 18, 2022
Dear 908Laura, Thank you for being our valued guest and for taking the time to let us know about your stay. Housekeeping schedules have been modified such that guests can receive service when they feel comfortable. I am sorry to hear that this was not properly communicated to you and caused some frustration. We hope to better serve you on a return visit. Sincerely, Daniel Trejbal General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolutely loved my stay here. My rooms were tidied up as soon as I put my request in, literally have zero complaints. Absolutely loved Nakyya, the bartender, her drinks are also to die for, customer service is a ten also.
Lola at the front desk is always there to greet and help with a smile always; never once felt like a hotel. Kat at the front desk is also amazing, absolutely loved her humorous comments and she’s always happy to help me also. I definitely don’t regret staying there.
Lola at the front desk is always there to greet and help with a smile always; never once felt like a hotel. Kat at the front desk is also amazing, absolutely loved her humorous comments and she’s always happy to help me also. I definitely don’t regret staying there.
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Date of stay: October 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Courtyard by Marriott Cleveland University Circle
Responded Oct 27, 2023
Dear 923naomio, We appreciate hearing from you and are thrilled to know you enjoyed our hotel and the level of service we provide! We take great pride in going above and beyond to make our guests feel at home! I look forward to sharing your positive feedback with Nakyya, Lola, Kat, and the entire team. Thank you for choosing us, and please find a reason to visit again soon. Best, Daniel Trejbal General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I chose this property based on its convenient location. My room was spacious, with two queen beds. The hotel falls short in several ways and I do not accept that Covid is to be blamed for all the failings. I stayed for two nights, arriving 6/4/21, checking out 6/6/21. The online information on many sites states that this property has a pool; it does, but the pool is closed. When I checked in, I was asked at the front desk if I wanted daily housekeeping service. I said that I did. Front desk staff were minimally friendly. There was a man out in the driveway/parking area during the day, who was very nice.
When I returned to my room at about 10pm that night, my room had not been serviced. I went down to the lobby for some clean towels.
For the lobby "cafe," I was not expecting much, but they advertise that they offer yogurt, fresh fruit, Starbucks coffee, and bagels. This is along the lines of a snack bar on a train. They did have a few yogurts in a refrigerated case. There were two bagels on a serving plate. The fruit selection was ONE dark brown banana on a plate, for which the cafe server apologized without my saying anything.
When I returned to my room at about 10pm that night, my room had not been serviced. I went down to the lobby for some clean towels.
For the lobby "cafe," I was not expecting much, but they advertise that they offer yogurt, fresh fruit, Starbucks coffee, and bagels. This is along the lines of a snack bar on a train. They did have a few yogurts in a refrigerated case. There were two bagels on a serving plate. The fruit selection was ONE dark brown banana on a plate, for which the cafe server apologized without my saying anything.
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Date of stay: June 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Responded Jun 9, 2021
Dear Elaine L, Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I know that some of the changes that have been made as a result of the COVID-19 pandemic can be frustrating but please understand that these changes have been put in place for the health and safety of both our guests and our staff. We will continue to adjust our amenities as we move through the pandemic and value your feedback regarding your experience so we can make improvements. I hope you will reconsider a return visit in the brighter days ahead. Sincerely, Daniel Trejbal General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$196 - $274 (Based on Average Rates for a Standard Room)
LOCATION
United StatesOhioClevelandLittle Italy
NUMBER OF ROOMS
153
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingCOURTYARD BY MARRIOTT CLEVELAND UNIVERSITY CIRCLE - Updated 2024
Frequently Asked Questions about Courtyard by Marriott Cleveland University Circle
Which popular attractions are close to Courtyard by Marriott Cleveland University Circle?
Nearby attractions include Cleveland Orchestra at Severance Hall (0.2 miles), Severance Hall (0.2 miles), and Dittrick Museum of Medical History (0.2 miles).
What are some of the property amenities at Courtyard by Marriott Cleveland University Circle?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness center.
Which room amenities are available at Courtyard by Marriott Cleveland University Circle?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Courtyard by Marriott Cleveland University Circle?
Guests can enjoy an on-site restaurant, breakfast, and a snack bar during their stay.
Is parking available at Courtyard by Marriott Cleveland University Circle?
Yes, secured parking and valet parking are available to guests.
What are some restaurants close to Courtyard by Marriott Cleveland University Circle?
Conveniently located restaurants include L'Albatros Brasserie + Bar, Mitchell's Ice Cream, and Simply Greek.
Are there opportunities to exercise at Courtyard by Marriott Cleveland University Circle?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Courtyard by Marriott Cleveland University Circle?
Yes, dry cleaning and laundry service are offered to guests.
Does Courtyard by Marriott Cleveland University Circle offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Are there any historical sites close to Courtyard by Marriott Cleveland University Circle?
Many travelers enjoy visiting USS Cod Submarine Memorial (4.6 miles), Heinen's Downtown (4.2 miles), and Wade Memorial Chapel (0.6 miles).
Is Courtyard by Marriott Cleveland University Circle accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.