如可以，服務我會俾0分。我去這家餐廳已經將近 10 年了，總是帶很多朋友一起去吃。我於 2022 年 12 月 29 日 19:00 進行了預訂。 18:38 提早到達，整個餐廳空無一人。女服務員告訴我，用餐時限為 90 分鐘。我問是否立即開始。如果是，那我出去等我朋友。她說不用了，可以從我19:00的預約時間算起。她說她也可以給我緩衝時間到20:45。我的朋友在 18:55 到達，我們點了飯菜和飲料。我們度過了一段美好的時光，正計劃點我們的甜點和第二杯飲料時，同一位女服務員衝過來大喊我們付錢並立即離開，因為時間到了，有人在等位。那時是 19:45。剛過了1小時。我問她這怎麼可能，因為我是在 19:00 預訂的，如果有 90 分鐘的時限，下一個預約應是 20:30。即使從我坐下算起，也只過去了 67 分鐘。當我試圖澄清時，她不停大喊大叫來打斷我，以至整個餐廳的人都在看著她。我問她我能不能至少吃完晚飯和喝完我的飲品再付錢離開。她拒絕並反复催促我們，平均每 10 秒一次。我們終於在19:55離開了。用餐時間為77分鐘。可笑的是，當我們離開餐廳時，沒有人在等位, 還有另一張吉枱。在香港，如果去臭名昭著的蓮香居或澳牛，被幹埋單是很正常的，但這兩家餐廳的服務都比Cafe Zense好。另外，飲品方面，它仍維持沒有更改牛奶及沒有低咖啡因的選擇。
If possible, I would give a 0 star for service. I have went to this restaurant for nearly 10 years and always bring along with me a lot of my friends. I made a booking on Dec 29, 2022, at 19:00. Arrived early at 18:38 with the whole restaurant empty. The waitress told me that there’s a 90min limit on seating time. I asked her if it starts immediately. If yes, then I go down and wait for my friend. She said there’s no need and that she can count it from my booking time at 19:00. She said she can also give me a buffer time until 20:45. My friend arrived at 18:55 and we ordered our meals and drinks. We had a great time and was planning to order our desserts and 2nd drink when the same waitress came storming over yelling at us to pay and leave immediately because time is up and somebody is waiting for the table. It is 19:45. I asked her how is that possible since I made the booking at 19:00 and if there’s 90-min seating time, the next table will be 20:30. And even if it’s counting from when I sat down, only 67 mins has passed. She interrupts me when I try to clarify by screaming and yelling at me such that the whole restaurant is looking at her. I asked her if I can at least finish my dinner and drink. She refused and repeatedly hurry us to leave every 10sec. We finally left at 19:55. When we left the restaurant, there’s no one waiting and one other empty table. It is normal in HK to be hurried away if you go to the infamous Lin Heung Kui or Australia Dairy Company, but even these two restaurants have better service than Cafe Zense. Aside from that, it does not have any other alternatives for milk or decaf options like other cafes
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