JomPAY

You can also settle your TNB bills using JomPAY, availabe at Internet Banking, Mobile Banking and ATM of various bank sites.

E-Wallet

Go cashless and pay your electricity bills via Boost and Touch ‘n Go e-Wallet.

E-Wallet is a digital platform that enables cashless transactions for customers to pay electricity bills while enjoying rewards offered by e-Wallet providers.

You may refer to the following links for more info about Boost or Touch ‘n Go eWallet:

• Boost
• Touch 'n Go eWallet

Frequently Asked Questions (FAQ)

1. Which e-Wallet can I use to pay TNB electricity bill?

Currently, there are two (2) e-Wallet platforms that support TNB bill payment:

• Boost
• Touch 'n Go eWallet

2. Can I make TNB bill payment via other e-Wallet apps like GrabPay, ShopeePay and Lazada?

For now, you can choose either Boost or Touch 'n Go e-wallet app to pay your TNB bill.

3. When is the effective date for TNB bill payment via e-Wallet?

Effective 13 November 2021, you can pay your TNB bill via Boost and Touch ‘n Go e-Wallet apps.

4. How can I make TNB bill payment via e-Wallet?

Firstly, please download either the Boost or Touch 'n Go e-Wallet app from the Google Play Store, Apple App Store and Huawei AppGallery.

Secondly, follow these steps on how to pay your TNB bill via e-Wallet:

1. Log in to e-Wallet app (Boost or Touch 'n Go eWallet)
2. Key in your phone number and password to create your e-wallet account, if you haven’t already.
3. Tap on the “Bills” tile and select biller “TNB”
4. Enter the TNB account number and payment amount
5. Review your payment and select the “Pay Now” button
6. Authenticate your payment with a 6-digit PIN
7. A notification is sent once the payment is successful

5. Is there any minimum and maximum amount for TNB bill payment via e-Wallet?

The minimum amount for TNB bill payment is RM3.00 per transaction and the maximum amount is RM5,000.00 per transaction.

6. Can I use Touch ‘n Go and Boost e-Wallet for bill payment via myTNB or at the Kedai Tenaga counter or kiosk?

Payment of electricity via e-Wallet is currently not available via myTNB app and portal, over-the-counter and self-payment kiosks at Kedai Tenaga.

7. Who can make payments via e-Wallet?

All customers who have downloaded and registered either Boost or Touch ‘n Go e-Wallet app can pay the TNB bill. However, the maximum amount is capped at RM5,000.00 per transaction.

8. Is there any fee that I need to pay for making TNB bill payment via e-Wallet?

No fees will be charged to customers for making TNB bill payment via e-Wallet.

9. How can I reload my e-Wallet account?

You can reload e-Wallet account via online banking (FPX) or debit/credit card.

10. Can I check my outstanding TNB bill via the e-Wallet app?

Yes, you can check the outstanding TNB bill via Boost and Touch ‘n Go eWallet app.

11. How can I know whether my TNB bill payment via e-Wallet is successful?

You would receive a payment notification or digital receipt via e-Wallet app upon a successful payment is made.

12. How can I receive reward once I have made a payment via e-Wallet?

You are entitled for rewards or benefits offered by the respective Boost or Touch 'n Go eWallet platforms.

13. If I made a wrong payment or overpaid my TNB bill payment via e-Wallet, how should I channel my complaint?

You should contact Boost or Touch 'n Go eWallet Hotline Centre respectively to channel your enquiry or complaint

Boost:

Email : support@myboost.com.my or in-app request

Webform : https://support.myboost.com.my/hc/en-us

Facebook/Instagram: @myboostapp

Operation hours : 9.00am – 9.00pm (everyday)

Touch ‘n Go eWallet:

Careline Contact No. : +603-5022 3888

Webform : https://tngd.my/careline-webform

Operation hours : 7am - 10pm

*Click here for the FAQ in Bahasa Melayu.

Online payment

You can pay your TNB bills online via websites of participating banks/partner.

Phone banking

You can also pay your TNB bills via phone banking of participating banks/partner.