123Loadboard.com Reviews

Chantel is very informed of all products 123 loadboard offers, explained thoroughly of products. Chantel is very patient in addressing questions pertaining to your products. Thnx Chantel

Date of experience: May 17, 2024

Chantel was amazing!! Super informative. I would never have figured it out without her help.

Date of experience: May 15, 2024

These companies is terrible They charge me $79 while I was trying their free trial I called them many time for refund because I cant find load that fit my truck. My truck is too small Each time I call they tell me they will send refund requests But never I get my refund, why I am paying for something I couldn't even use this don't make any sense. I am surprised of so many good reviews these people received

Date of experience: April 01, 2024

Be very careful, they ask for your card for a reason even for the free trial period. I asked for an extension of the free trial period and was granted. After the trial period I never logged back in, and I NEVER booked a load from 123 loadboard. However I was billed twice of the $79.00 plan without my knowledge I called asked for a refund of what was billed to my card and was denied!! I would not recommend not even the free trial period!!!!

Date of experience: January 04, 2024

Im a new user to this load and it is one of the best load boards. It has exceptional features that are very useful. A major plus to be able upload documents directly from board. Agent Chantel was amazing with navigating me through board. Would definitely recommend using 123 load board.

Date of experience: January 08, 2024

Emailed the company to cancel my subscription cause the app didn't work for me. They responded and then still continued to charge my card 2 weeks later. When I emailed them to give me my money back they refused and said that it was my fault and they didn't have to cause they never violated our agreement!?

They charged me over 60$ and then told me to go screw myself stay far away from these scam artists! Do not give them your payment information!

Date of experience: November 07, 2023

I personally haven’t had a great deal of experience with using the app but can def attest to the customer service, which is excellent. I have dibbled with the directory where I (dispatcher) can view a list of carriers per state that Al have registered with 123Loadboard. That is a great feature when trying to grow your business. Thanks Chantel, who has ALWAYS provided me with exceptional customer care.

Date of experience: April 12, 2023

I found this new load board and have been giving it a try out. It’s easy to use and booking loads is straightforward. The customer service so far has been top notch and they are more than accommodating with new customers.
Most of the loads are US based but they are expanding their base to provide more opportunities for us Canadian Truckers using the spot market.

Definitely would recommend

Date of experience: June 07, 2023

My carrier has a new authority and it is hard for him to book loads. I called in to unsubscribe and Sarah took great care of me. She took into consideration that our authority was new and extended our billing date past our due date giving us the chance to book loads with companies that need 90 days or more authority. She also sent me a list of brokers that take new authorities best experience today I've had so far thank you Sarah

Date of experience: May 17, 2023

I'm new to 123 Load Board, I was about to end my subscription, but with Adelina help, she was able to show me how to effectively use the load board for advancement.

Thank you Adelina for taking time out to help me.

Date of experience: January 10, 2024

Frontline employees, [emphasis on customer service & account reps] are leaps and bounds the most important people in the company. The customer doesn't talk nor is he or she concerned with who the owner or CEO may be. Adelina, is the epitome of the best frontline employee a company could ever hope for. Patient, professional, knowledgable, with personality and humor. What more could a customer hope for.

Date of experience: July 23, 2023

Chantel Da Cunha gave the best customer service experience I’ve had in years. She definitely helped me in every area and sum. I can’t wait to work with this company. I started the trial, but I’m definitely gonna continue to use this service. I surely will be recommending 123Loadboard to all the drivers I know.

Date of experience: October 26, 2022

great informative loadboard . great compliance . customer service is good and they are well informed about every thing happening right now in industry . high five from me.

Date of experience: September 24, 2023

The sales agent that helped me, Adelina Proveja, was super helpful and extremely thorough. Not to mention, super patient while walking me through the load process. I am looking forward to making the most use of this new and what seems easy to use tool.

Date of experience: May 19, 2023

Aaliyah has been nothing short of amazing! From personal walkthroughs on how to navigate the website to keeping her word and following up to make sure that our questions are answered.

Date of experience: November 01, 2023

Awesome platform, app and customer support experience with Aaliyah! I’ve been using DAT for the past few years. After recently trying 123 Load board, I can say that there is much more detailed information on the loads, less canceled loads, and it is more organized, and can notify you based on load preferences. This all helps you to be more proficient in your business. Also, I thought having DAT and this load board might be redundant with the same loads. But I found loads on here that wasn’t on DAT. Aaliyah was down to earth, very helpful, a pleasure to talk to. She helped me to make the decisions to subscribe.

Date of experience: March 15, 2023

New to 123Loadboard I didn’t know many things until I talked to Adelina she was awesome, very professional, knowledgeable, great customer service. Thanks to her now I know how to work around the app. A++++

Date of experience: October 13, 2023

Was recommended this app by a friend and its a good choice, user friendly layout and efficient app, lots of hot shot loads and good customer service. Also free trial when you sign-up

Date of experience: July 28, 2023

Of all the apps out there, it can be said, "you get what you pay for." Except 123LoadBoard, you get MORE than what you pay for! Besides the basic load board info (loads, brokers, rates), you get the best personalized customer service. And it's real, like the rep gives you that feeling that he/she does care about you, your business, and its success. The app is relatively easy, and its made easier by a real live demo with a rep walking you through the entire app. It's the only one I use now.

Date of experience: May 16, 2023

Miss Chelsea Smith is the reason i had a great experience. She is well knowledgeable, very passionate about making sure I have and understand what my needs are, she is dedicated in helping meet my needs on the 123 Load Board. She is just the best person I would continue to work with her. Thank you

Date of experience: May 17, 2023