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Swiss International Air Lines [SWISS]
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3.515,728 reviews
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
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About Swiss International Air Lines [SWISS]
Airline Alliance
Star AllianceHeadquarters: PO Box 8058, Zurich Airport, Kloten Switzerland 08058
Airline Summary
Swiss International Air Lines [SWISS] (IATA: LX; ICAO: SWR) is Switzerland's flag carrier. The airline offers non-stop flights to more than 100 destinations in over 40 countries from its hubs in Zurich (ZRH) and Geneva (GVA). The airline is a Star Alliance member and has codeshare arrangements with several additional airlines allowing it to offer worldwide service. The airline's fleet has a variety of two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations. Depending on the departure city, premium class passengers may have access to the airline's SWISS First Lounge, SWISS Senator Lounge or SWISS Business Lounge.
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Zurich - Barcelona
Europe
They are rude and have an incredibly predatory carry-on bag procedure. They find you when you walk in and weigh your bag. They are awful.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Washington DC - Zurich
International
Cabin crew were friendly and helpful. Lack of legroom. Night flight and when the seat in front reclined the seat back and screen were 3 inches from my face. Seat was so uncomfortable I have had pain in my hip all week of my vacation. Flight was late arriving. We were late for onward connection and had to run across Zurich airport with elderly father who is traveling with me. Luggage did not make the connection. Luggage was delivered late the following day which was helpful.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Zurich - Amsterdam
Europe
I was forced to check my carry on even though I had been through three other flights with the same bag. I didn’t add anything els in this time and flew Swiss on my previous flight from Florence to Zurich with no issues. Literally extortion I have no other option. And of course if they lose the bag it’s not their fault absolutely ridiculous. I will never fly Swiss again simply because of this experience.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Zurich - Singapore
International
Me and my girlfriend travelled to Bali for a 3-week holiday and this trip was supposed to be my 40th birthday celebration and proposal to my girlfriend. We chose to fly with Swiss Airlines as we trusted that travelling with this airlines would make this holiday a very special and pleasant event from the very beginning. Sadly, this was not the case and both the proposal and birthday celebration got ruined. Here are the two main reasons: 1. The service on board was terrible. We paid €2600 for the flight ticket (for both), and we didn’t even get the dish served. We were told they run out of available choices (2 dishes) and after lengthy, miscomprehended discussion with flight attendant we got lasagna for my girlfriend (which we said we can’t eat) and leftovers from breakfast for me. The seat in front of my girlfriend’s seat was broken and whenever the passenger sitting in front of her tried to lean backwards, it almost fell on her. The entertainment system in front of me had a broken audio jack and it was not working properly. This means I could not listen to music and watch movies. 3 lavatories went out of order during the flight. To sum up, this is not what you expect from a €2600 flight. 2. My girlfriend’s luggage was not delivered to Singapore, and it got lost. After landing in Singapore, we were informed (via e-mail) that her luggage was delayed (for unknown reasons) and that it should be delivered with the next flight. She had all the essential things (clothes, cosmetics, medicine, sunscreens, sunglasses) in the checked luggage and we could not continue to Bali without it. We decided to extend our stay in Singapore by 2 days because we were convinced that the luggage would be delivered soon. This incurred additional costs to us. We didn’t hear back from the Swiss Airlines, nor did we receive any further communication or status on the lost luggage, and we had no other choice but continue to Bali without it. My girlfriend urgently needed all the essential things and we had to visit the local stores and buy them. As this was another unexpected cost we only focused on the bare necessities: basic clothing needed for 3 weeks, swimsuits, sunglasses, cosmetics, sunscreens, medicines, new luggage (suitcase). This accident made the whole holiday experience miserable. It is needless to say that any woman feels comfortable when she has all the things that she needs with her. My girlfriend is no exception and she was not in the right mood to enjoy the holiday, because all her belongings were gone missing. It was her first time in Asia and instead of enjoying the trip and time off, we had to spend days with stressful shopping and spending the money that we saved for this trip (and not for shopping). Unfortunately, it’s time consuming, not easy and not cheap to buy essentials a woman needs for 3 weeks. The proposal to my girlfriend was ruined because her dress got lost and she had nothing to wear for a fine dining dinner. As a result of this, we cancelled the table reservation, and months of proposal planning were wasted. On top of all these atrocities caused by one lost luggage, my 40th birthday celebration was ruined too, because again, all the stuff needed for the celebration (including gift) was in the lost luggage and we had to spend time trying to solve this unpleasant situation. After the holidays, we requested compensation from Swiss Airlines for lost luggage. Although the communication with Swiss Airlines was quick, it was unsuccessful (since one is communicating with AI instead of a real person), meaning there was no empathy, just cold, formulaic, pre-programmed responses with a result we were not satisfied with. Swiss offered us compensation in the form of half of all expenses due to the lost luggage. I assume the Montreal Agreement means nothing to this company.…
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Brussels - Florence
International
Although I had been able to carry on my luggage on all of the flights I've ever taken, Swiss Air insisted I check it; and because of their lack of due diligence, my luggage was never loaded onto the plane. After one incompetent move after another, my luggage caught up with me on Day 5 of a two week vacation. Swiss Air will only reimburse me for 50% of the cost of the clothing items I needed to purchase due to their mishandling of my suitcase. It's their policy. Really! Astonishing, and not a good way to generate customer loyalty.…
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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First Class cabin on the A340.
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Mon, 6/10
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Mon, 6/17
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