American Airlines

Not Verified |   American Airlines is extremely unprofessional, and does not hold up to their words. My family and I had a flight from Grand Junction, CO to Dallas, TX. After that, we had a connecting flight to Paris, France. Our flight to Grand junction was delayed from 4:30pm to 6:00pm. Meaning as soon as we landed now we would miss our connecting flight to France. We rescheduled our flight to Paris before even leaving Grand Junction. The man who helped us over the phone told us to contact the agents when we landed in Dallas, and that they would give us vouchers for our inconvenience. When we landed, we talked to the agents there who turned us away (and many others). The agent, in quote told us, “This is an act of god, to put it legally.” Because of the weather, we were denied a free hotel we were promised, or any vouchers for that matter. Why were we told we would be provided with this when we were completely shut down? The agent at the counter also told us, “you can call this number to try to get a voucher, but they will just deny you.” American Airlines is extremely unprofessional, and even their employees know it. If you can avoid flying American, I would reccomend. They could atleast be more graceful with their mistakes.

✅ Trip Verified |   I bought a 1st class round-trip ticket from Los Angeles to Raleigh, June 3, returning June 11th for a medical surgical trip to UNC with a wheelchair request. First leg was fine. Return trip though, it seemed that everything that could go wrong, did. At the American Airline departure counter in Raleigh, I checked in, and was told to wait for a wheelchair. 1 hour later, no wheelchair and with flight departure approaching, I forced myself to walk through TSA pre-check and to the gate. While walking to gate 25 departure gate, of course I walk past at least 2 wheelchair porters just casually walking somewhere, taking their sweet time. The flight service was ok (not good given 1st class). The food, we're offered two choices. One exotic sounding, and another a dish with eggs and cheese. I chose some fancy breakfast name which I had no idea what it was and I got served gammy prosciutto ham, with a large side of raw almonds. You can imagine how upset I became eating almonds after face and neck surgery. I asked for a softer disk but their was nothing else...only processed chips, which I could not chew anyway. The larger point; $1,500 roundrip ticket to be served a bag of almonds. This is the last time I fly 1st class on AA and will probably back away from only flying this airline alone.

✅ Trip Verified | Flew first class from Miami to Detroit. Had no TV/screens for entertainment No wifi was included - unless you wanted to watch a movie No meals were offered I was freezing the whole flight and they had no blankets or pillows. Not to mention the stewardess was extremely rude. Paid for first class and absolutely such a waste of money. I flew first class to Miami from Detroit on DELTA a few days prior Where I had free wifi Braised beef rib, salad and dessert Blanket, pillow and screens for entertainment Don't even waste your time flying American. You're better off flying Spirit or Frontier for the cost and amenities.

✅ Trip Verified | They should change their name to “The Worst American Airline”, it would be more fitting. This is not my first time I’ve had an issue but the first time I’ve left a review. Our first flight was to Chicago was delayed past our departure time of our second flight to Punta Cana. No weather or anything in the area that would’ve caused it. This delay required us to push our flights to the following day, causing us to miss the first day of our vacation at a prepaid all-inclusive resort. Also, on top of that they wouldn’t sit my wife, 5 year old daughter, and I together…which I already paid extra for to pick our seats when booking. They said we’d need to spend several hundred more dollars to upgrade seats in order to sit together. This was on a flight that wasn’t full and multiple rows of the “upgraded” seats available. I reached out to customer service and even provided them with the new DOT rules regarding refunds and no additional costs for families to sit together, they basically told me that they weren’t doing anything about it.

Not Verified | First time flying this airline and it has been nothing but a headache. First arrive at Columbus airport to find out the flight is delayed. Make up time in the air due to the fact most of us have a connecting flight in Charlotte, NC. We arrive with 30 minutes to get to my connecting gate, at least I thought. Sat on the tarmac for over 30 minutes waiting for a gate to deboard at. Once we get the ok to move to the gate, my connecting AA flight has already taken off. Go to AA desk and the next flight is the next morning. They give me a hotel voucher and a 12.00 meal Voucher (that’s enough to buy a water) I have to wait 2 hours to get my bag back that they made me check due to the flight being a valet plane. I get to the hotel and it is so disgusting. The carpets in the hallways had several huge black stains, elevator was broke, no breakfast, the stench in room. Now today I fly back and what do you know my flight is delayed. I have 10 min to catch my connecting flight in Dallas. We shall see how this goes.

✅ Trip Verified | Without a doubt the worst airline I fly with. I travel weekly for work and normally have to fly American Airlines per my company's request. Customer service is next level rude. Almost never have a flight where they don't mess up my check bags one way or another. Only airline I've ever seen that seems to purposely treat Retired Military like second class people. If they can't make an extra dollar off you they will absolutely do everything they can to get out of helping you in any way.

Not Verified | After 2 delays due to plane issues they make up time in the air (great job) the we land and sit on the tarmac for 45 minutes. Due to a piece of equipment from the nose of the plane. We have to go through customs then get bags this took 25 minutes then we run to recheck in and the lady says we have to stand in line like everyone else there is literally 45 people on this flight being delayed to board the next flight. We were on 1723 from Cancun to Miami and we were supposed to be on 2552 from Miami to New Orleans. No one that worked for America Airlines even tried to help us in Miami. Sad cause I’ve have seen airline put these people up front so they can make there flight American did nothing but stand in line. This line took us over an hour. I would be embarrassed to say I worked for America Airlines at this point and chances are I will not fly these disrespectful unorganized people again.

Not Verified | No service. Unrecognizable food on the vegetable tray. Had to beg for coffee which was cold. Attendant was solo but never came around when seated or after meal, and sat out of view texting on phone. Is this the new normal?

Not Verified | Total nightmare. My flight home was canceled after standing in the airport for over 8 hours with no updates. After they announced the cancelation, they then told us that we were on our own finding accommodations and that they were not giving vouchers. There were hundreds of passengers tossed on the streets of Providenciales to fend for themselves. I ended up paying $1200 for 1 night at a local resort, the only thing many of us could find. They told us at the airport that we would need to foot the bill then claim it. Then they wanted me to sit in Philadelphia waiting 8 hours for my connecting flight which was originally to take me to Buffalo NY. Well, after they rescheduled my flight, they wanted me to sit in Philly all day then fly to Charlottesville, NC to spend the night. That would have caused me to lose a 2nd day of work due to this fiasco. There were no vouchers offered so I would have had to pay for another hotel and transportation in my own. I finally made it home 2 days later. I am still fighting with this irresponsible airline to reimburse me for my accommodations in Provodenciales. They did this to hundreds of people and have shown no concern for making this right. I will never fly with them again. They lied and treated us terribly.

Not Verified | AA damaged my bag on 11 May when I arrived in Indianapolis from Austin, Texas. I retrieved my bag from the carousel and noticed it was busted on top. I took it to the customer service desk and they took my bag and gave me a case number along with a phone number to call after a week if no one had contacted me. I waited almost two weeks before calling. I spoke with a Rep about my bag replacement and they kept asking me to provide a receipt of purchase for a bag I bought over 9 months ago and to take a picture of the bag that was turned in to customer service. Then I was told someone from AA would reach out to me. Need I remind you my bag was damaged on 11 May and I have yet to receive a call or replacement bag since then.