Hello folks!

(new to the forums - please bear with me!)

I have an 8330 from Bell Mobility and have often used the feature Wipe Handheld for BES reactivations, etc.

Up until now when I do a new BES activation it appears to push a "profile" which includes customized settings, old BIS mail icons and background images, etc.

I'd like to start fresh because I have some other problems too like double-contacts on my BlackBerry only (not in Exchange, fortunately it's fine).

That being said my provider has asked me to do the following to make to "start completely fresh":

1) Wipe the handheld
2) Restore to factory defaults

I've been informed that they are both separate steps. My experience is only with the first option which I know quite well.

Anyone have info on how to do this? Or better, yet, someone with a similar situation they were able to resolve?


With thanks!

Download JL_Comder and plug your BB to your PC and you can easily wipe and reset to factory specs.

Posted from my CrackBerry at wapforums.crackberry.com

Thanks. I'll give it whirl!

dreemer plz post results.

thanks