Benjamin Franklin Plumbing Reviews

STAY AWAY!! POOR customer service!! Poor communication, quality, and they will charge you 3X the amount of money you could get from a higher quality plumber!! STAY AWAY!! There are many other plumbers out there that will take care of you!!

BFP charged me $1,850 for following work:

My reason for contacting Benjamin Franklin Plumber’s was a toilet bubbling after flushing. I feared something much worse was going to transpire. I showed the first tech what my toilet was doing. The tech and proceeded to my basement, he then indicated I needed pipes replaced and some major work done. He kept looking at his phone. I kept asking what his estimate was. I thought I needed my system snaked from the house to the city hook up - I declined what he was proposing as I have had another Plumber do several jobs for him but he does not have the power snake system- so then the tech changed his recommendation and agreed I should have my system drain cleaned.

I had a conversation with the owner, Kate. I 100% changed my opinion after talking with her. She and I talked through my issue and we came to a mutual agreement. I will use this company again and I will recommend this company.

BFP, their name is fitting since your Benjamin’s is all they care about. If you want to throw away money and engage in a shouting match with extortionist call BFP. They send salesmen like David ** to inspect your job not plumbers as explained to me by his boss Felix **. Felix called the night prior to my install to inform me my job was undersold and if I wanted a pressure valve with my new tub/shower installation it would cost an additional $1800.00. Basically, they sell cars without steering wheels. I was told this was in my contract. Last I checked I am not a plumber to know what goes into the walls. I was under the normal understanding bath units give baths. I was forced to cancel the job. It was one of the worst experiences of my life. If a review could go viral, make it this one. Stay far away from this so called business. Proceed at your own risk you have been warned!

They were extremely helpful and professional in solving my plumbing issue. I had a flood in my bathroom and now I feel secure in knowing it won't happen again.. They were on time, responsive, respectful and knowledgeable. I would highly recommend this company to friends and family.

Juan did an excellent job today. He is a professional and knew exactly how to correct my plumbing issue. He describe the problem and immediately fixed it. Before fixing the problem, Juan stated the cost for each item. Juan also is a gentleman...very kind and considerate.

Had an emergency pipe burst and 5 other plumbers couldn't come out until Monday (it was Saturday). Thankfully Benjamin Franklin could come out. They told me it would be a $99 consulting fee and that was fine. What I didn't expect was their tiered rip off structured fees...wow. I needed an access panel cut to a broken pipe and a couple shut off valves installed. I ended up paying $642 for literally 20 minutes of work and he didn't even hook up the pipes to the faucet because that would have cost another $200. To install a faucet would have cost almost $1200. I am buying my own and having a local company install it. No chance they were getting another cent from me. Live and learn.

We could not get a clear idea of the charge for installing a new garbage disposal. The office said a technician would look at the job for $189; but that amount would be credited right back for the installation that he could do when he was here. We had bought the exact disposal, cleaned the area, provided a mat and microfibers. He said charge would be $362. What we bought the garbage disposal?? The repairman said if they had bought it with them it would be $680. The new disposal cost us $110-their charge for the same disposal was $250, according to the gentleman they sent. We would have cancelled their installation, but they would have charged us $189. For the trip. Benjamin Franklin doesn’t charge by the hour-but by the job-which they can’t quote you till they come to do the job. We felt we would like to help others. Avoid this lack of transparency!!!

We had a clogged toilet that I suspected a child flushed something In. Only plumber that could come out was Benjamin Franklin. I took the chance and I regret it. Took them forever and they charged us $659 to snake our drain. I would not recommend this company to anyone.