What payment options does ShopWoodman's accept?
ShopWoodmans accepts all major credit cards, debit cards, EBT, and Woodman’s Gift Cards.
Do you have a SCRIP program?
We do! We require a minimum gift card purchase of $5,000 to receive a 5% discount on the cards purchased. For example, if you order $5,000 you would pay $4,750 when you pick up the cards. You may order the cards in denominations of $50 or $100, or any combination. Prior to your first order, we will need a copy of your “Certificate of Exempt Status” either faxed or emailed to us.
Please note it may take up to four days to process your request. The store you indicate on the order form will call when your cards are ready to be picked up. If your order is picked up before 3PM, cards will be activated that day after 3PM. If they are picked up after 3PM, they are activated the next day after 3PM. Our corporate offices are closed Sunday and holidays so if you pick up your order on Saturday after 3PM, it will not be activated until Monday after 3PM.
If you would like to be set up for our SCRIP program, or have any questions, please call our corporate office.
How do I order a gift card online?
At this time, we do not offer online ordering for gift cards, but can offer ordering gift cards through US mail.
If you would like to order a gift card through the mail, please send a check to:
Woodman’s Food Markets, Inc.
ATTN: Brittany
2631 Liberty Lane
Janesville, WI 53545
After the order has been processed, it can either be mailed to a personal address or sent to one of our stores for a designated person to pick up.
If you would prefer the card be mailed, please include a password and return mail address with your mail order. Once the gift card has arrived in the mail, instructions on how to call and activate the gift card with the password are included.
If you would rather the card be sent to a store for pick-up, please indicate which store location the card will be picked up from and include the name & phone number of the person who will be picking up the order. Please note: the person who picks up the order must show photo ID.
How do I check my gift card balances?
You can check your balance here by entering your 16 digit gift card number.
ShopWoodmans.com - Refund, Returns, and Cancellation Policy
Refunds and cancellations are subject to certain conditions. Please read carefully to understand our policies.
Refunds
To request a refund for any reason, you must make your request within 7 days of delivery.
Please let us know as soon as possible if your order:
- Has missing items that you were charged for on the final receipt
- Contains damaged, spoiled, or otherwise unusable items.
All delivery/pickup refunds can be requested through the app or ShopWoodmans.com, by going to the order in question (through order history), and clicking Get Help. Or, you can contact your local ShopWoodmans location.
Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. You won't see refunds in your Instacart account.
You can see any ShopWoodmans credits in the Credits, promos & gift cards section of your Instacart account. Credits will automatically apply during checkout on your next order
Returns
We do not accept returns.
Canceling an order
You can cancel an order for a full refund without any additional fees at any time before a shopper begins shopping.
The process is simple on a browser or in the app:
- Select Account → Order History
- Select the order you’d like to cancel
- On the Order page, select Cancel order
To cancel after shopping has begun, reach out to your specific store location