Find out when you will receive your home’s first electricity bill. Learn more about the deposit.
Depending on your property's meter reading schedule, you should receive your first bill within 2 months. As a residential customer, you will be billed approximately every 60 days. Your bill may state 55 to 65 days of consumption depending on your property’s meter reading schedule.
Starting from July 2022, we will no longer offer postal bills by default. We will notify customers via the "eBill notification" email each time a new bill is issued.
An eBill is an electronic copy of your electricity bill. eBills are accessible through your CLP online account, anytime and anywhere.
Benefits:
There are many ways for you to pay your bill. However, Autopay is the most convenient payment method.
Benefits:
You need to pay a security deposit for your new electricity account. This acts as security against the possible charges for your account. We will refund it when you close your electricity account.
To calculate your security deposit, we will consider your property’s floor area.
In general, your deposit amount is based on your highest expected charge over a 60-day period.
We will collect your deposit together with your first bill. From time to time, we will review the amount and may collect additional deposits if your actual usage is higher than expected.
Please refer to our Supply Rules (PDF) for the relevant terms and conditions.