Customer ReviewsforCITY Furniture, Inc.

Today I received a service visit to fix the bed frame because it was damaged. From the technicians' entry with an attitude saying there was no way to fix it, to walking on the new beige carpet with dirty shoes that I also bought from City Furniture. I reported what happened because they didn't resolve it for me, and neither could customer service. I don't think it represents the company or the service I received in the store. After making a large purchase and having an excellent salesperson, the impression left is not the best. Both the carpet and the bed need to be replaced. It's very sad that in the end, the impression left is not the best because the after-sales service doesn't leave a good image. Now I have to deal with a dirty carpet when it's new, and the technicians walked on it even though I told them not to. Unfortunately, it wouldn't cost the company much to replace the carpet and the bed, especially when I have evidence that they walked on a new carpet that was delivered less than a week ago, and it's light-colored. In the end, customers and recommendations are lost due to unsatisfied customers, which is sad because, as I mentioned, the sales representative was excellent and the treatment in the store. I asked to speak to a supervisor, and they told me I had to wait ************************************************************ Then, I had to deal with the customer service representative, who couldn't resolve a customer's dissatisfaction when all I was doing was claiming my rights. He wanted to offer to have it cleaned. Why should I accept that when it's new and it was City Furniture's staff who dirtied it, and I have photos to prove it, which I sent to them? The service is very disappointing; what's the point of buying furniture and paying for service if what you're going to receive doesn't match what's sold.

Have had many positive interactions with City both in sales and delivery. Friendly and professional. No problems when I have cancelled an order or rescheduled a delivery.

***************** was fantastic . We plan on seeing him again in the future for a few more items. Thanks again for the great service.

I ordered over $4000 worth furniture paid cash no financing. In store customer service was great. The delivery was horrible. I didn't want to get the young men in trouble at first but after getting out of my emphatic phase I realized they were costing me money. The damaged my walls in my new condo that was just painted. I contacted the store 2 days later and informed them because the cost to repaint the wall was more than I expected. To my disappointment they refused to take responsibility. I am a first time and last time customer due to this experience. I will continue to pursue this matter because it is not fair to me as a consumer to have to eat the damage.