My Account Support

It’s quick and easy to manage your account online.

DOWNLOAD THE MY ACCOUNT APP TODAY

- To begin the registration process:
  
  Click the Log In link. If you are a prepaid customer use our My UScellular^® Prepaid account .
  
  Download our App from the App store - Billed accounts only.
- Click the Register link.
- Enter your UScellular mobile number or the MEID for your device.
- Enter your email address and agree to the Terms and Conditions.
- Open your email and follow the instructions in the email to complete the registration.
Yes you can, and we make it easy to get started:
- Set Up Biometrics
  
  If your device has this functionality, you can log in by entering your username and password and then opt in to save this information in the biometric feature on your device. The next time you log in using your mobile device, you can use facial recognition or your fingerprint to provide the username and password to complete the log in.
- Update Biometrics
  
  If you change your username or password while using your mobile device, you will be prompted to update the information stored on your device. Agree to the update to update the information on your device.
  
  If you updated your username or password on another device, you would receive an error the next time you try to log in with the biometric feature. You can update the username and password and then tap the ‘Set up Face ID (or Touch ID) login’ link to update the information stored in biometrics.
- Click the Forgot Username or Password link on the Log In page.
- Enter your mobile number and Zip Code for your account.
- Follow the directions to receive your Username or reset your Password.

Yes you may change your Customer Address in My Account by following these steps:
- After logging in, go to your “Profile” page.
- Near the bottom will be your Addresses, click on that to open the edit screen.
- You will have two options to edit. Your Customer Address and your Billing Address.
You can update your Billing Address in My Account by following these steps:
- After logging in, go to your “Profile” page.
- Near the bottom will be your Addresses, click on that to open the edit screens.
- You will have two options to edit. Your Customer Address and your Billing Address.
- Log in to My Account.
- Click on Manage Devices.
- View By should be set to Device.
- Click the drop down to select the line.
- Click Add Nickname or Edit Nickname.
Yes, go to My Account and, under the Account tab select Profile Settings. You can update your email address under Profile. Select Notification to change text messaging preferences. Please be aware for your protection, a text message notification is required to be sent for the following items:
- When you change your password.
- When you change your email address.
To change your notification preferences, simply follow these steps:
- Log in to My Account and under the Account tab click Profile Settings.
- Select Notifications and you’ll be able to manage your email and text notification preferences.
- You must be the account owner or have power of attorney on the account.
- Both current and new owner must sign Change of Ownership form in person at store.
- Line of service must be over 90 days old at time of transfer or change.
- New owner is subject to credit approval and must open a Postpaid Plan account with UScellular.
- Security deposit and/or down payment must be made at time of transaction.
- Device installment contracts can be transferred pending credit approval of new owner.
- Devices with active installment contracts must be activated on the new account.
- However, devices on installment contracts cannot be transferred to a new account owner during the first 15 days of activation.
- Accessories purchased with Accessory Installment Pricing plans must be paid off in full to be transferred to a new account owner.
- Existing discounts, offers, promotions, tax credits, etc., must meet all eligibility requirements before transferring to a new owner.
We would be happy to update users to your account.
- Eligibility
  
  You must be the Account Owner or have Power of Attorney to add, change or remove an Authorized Contact.
  
  You must be the Account Owner, Authorized Contact or have Power of Attorney, to add, change or remove a User Contact.
  
  You will receive a confirmation once the update is complete.
- Have these available:
  
  The following information about the person you are authorizing:
  
  Full name and address
  
  Phone number (mobile phone number preferred)
  
  Their security question and answer
  
  Their account PIN
  
  When you are ready please contact us to get started
- Definitions:
  
  Authorized Contact: Authorized Contacts will be able to access and make changes to your account, including but not limited to: view information about the account, add and/or terminate lines of Service, purchase equipment, extend and/or renew the initial term, make payments on the account, etc. The Account Owner is responsible for any account changes and/or purchases made by any authorized contact. Authorized Contacts may not add, change, or remove other Authorized Contacts.
  
  User Contact: is granted limited access to a line on the account.
Notifications may be sent when:
- A new bill is available
- Changes are made on your account
- Optional notifications
To change the Contact Email for notifications:
- Log in to My Account
- Open the Account menu and choose Profile Settings
- Expand the Profile section
- Expand the Contact Email section
- Enter your Email address
- Click Send Link – An email will be sent, open the email and click the link to complete the changes
Notifications may be sent when:
- A new bill is available
- Changes are made on your account
- Optional notifications
Eligibility:
- Devices must either be current UScellular devices or on the list of eligible devices.
- You must be the Account Owner or an Authorized Contactor have Power of Attorney on an existing account.
Prepare Your Devices
- Make sure both devices ard fully charged.
- Locate the MEID/IMEI of both devices and both SIM card numbers, you can find specific, step-by-step instructions in our Device Tutorials.
- Unlock any devices being returned or traded-in by removing the passcode.
  
  To disable passcode on Android devices, please refer to our Device Tutorials for your specific device.
  
  For Apple devices, you should also disable "Find my iPhone/Find my iPad". View instructions.
- If you've installed any apps, be prepared to reinstall them on your new device.
  Note: UScellular is not responsible for charges related to application installation.

Protecting your information is our top priority. We use a range of modern data defense systems and have established policies and programs to prevent unauthorized access to our systems.

Our customer care team is trained in data protection and will not provide account information to anyone who isn’t authorized to access your account. We also restrict access to your personal information depending on job function. We’ll never knowingly provide customer information to companies seeking to sell cell phone records.

GETTING STARTED WITH MY ACCOUNT

MY ACCOUNT REGISTRATION

Changing Account Settings

My Account Privacy

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