Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Hong Kong Ocean Park Marriott Hotel is conveniently located on the southern side of Hong Kong Island, offering swift accessibility to Admiralty station with a mere 6-minute MTR ride, and just two stops away from the Exhibition Centre MTR station. The hotel comprises 469 guestrooms and suites in nature-inspired décor, with attentive services and various facilities, offering the finest hospitality to discerning travelers. Feel inspired when you walk into our hotel lobby and see our 50-foot-tall aquarium of island flora and fauna. Enjoy one of our many restaurants, bistros, lounges or bars. Together with our 24-hour in-room dining, you have all-day access to delicious food. Lounge by our lagoon-style pool, relax at our tranquil spa and feel refreshed for events in our pillarless ballroom, one of the largest on Hong Kong Island. Chic designs and catering make us the right destination for teambuilding exercises, breakouts and much more. Our hotel rooms feature three separate themes while our luxe suites offer access to M Club Lounge. Upgrade your travel at Hong Kong Ocean Park Marriott Hotel.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
I stayed at the Ocean Park Marriott Hotel for a night back in January and it surely lived up to expectation.
From the moment I arrived, I was warmly greeted by all the staff at the driveway and was swiftly guided to the reception. At check-in, I met Nelson, their Guest Service Manager who kindly greeted me and took the initiative to enquire of my purpose of stay. He was able to allocate an upgraded room for early check-in as he noticed I was traveling with my family along with my 1 year old boy.
I was fortunate enough to be upgraded to the Club Wing including lounge access. The room itself is extremely spacious and perfectly laid out. All facilities including temperature control, sheer/curtain, lighting were easy to operate. The bathroom was very much to my liking, in particular the gigantic bathtub with a separate standing shower. The faucets and water control was very straightforward to operate (This is not typically the case in some hotels as the instructions tend to be not clear and not user friendly). The bathtub was so huge and with a step making it two different levels which comfortably fitted my wife, myself and my 1 year old boy.
Breakfast was offered at the Marina Wing and I would say it was impressive with a variety of pastries, fruits, meat, noodles, congee, etc. Although there was a queue when arriving to breakfast, the staff handled the situation graciously and I was seated shortly after. The restaurant was visibly busy with a lot of traffic but I felt that the service really lived up to its standard, plates were clearly promptly and all staff carried a genuine attitude.
The hotel is exceptionally child friendly and after breakfast, I brought my little one to their playroom which is located beside the Marina Wing. Their playroom was spacious with a lot of different toys, books, playing area.
The hotel is located right beside Ocean Park and beside the MTR station. If you are planning to visit Ocean Park and would like to rest after a long day, this hotel is a perfect choice for you, especially when you are traveling with young children.
I would also like to thank their Front Office Manager, Juergen who assisted with different arrangements and requests prior to arrival. All in all, it was a comfortable and relaxing stay, and I am already planning on my next stay when visiting Ocean Park again. Thank you Nelson and Juergen for curating such a seamless experience for me and my family!
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Compass67928153706, Loyalty Supervisor at Hong Kong Ocean Park Marriott Hotel
Responded 7 Mar 2020
Dear FT0122, Thank you for having taken the time to give us feedback during your recent stay at the Hong Kong Ocean Park Marriott Hotel. We genuinely value every piece of feedback that we receive as it helps us with regards to continuity and consistency, and helps us find ways to improve for future guests. It is wonderful to hear you love our M Club service. Thank you for your compliment to Nelson and Juergen. I really am incredibly lucky to have such an amazing team caring for our guests, and so I am thrilled to see their hospitality recognized! I was pleased to read you had a brilliant stay with us. I do hope to have the opportunity to welcome you back to Hong Kong Ocean Park Marriott Hotel in person in the not too distant future. Thank you very much. Sincerely, Vianne Chu Loyalty Supervisor
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Had a great time at Ocean Park hotel with my 9 months old son. It took a while to check in but that's understandable. The staff are very nice and helpful, Joyce Lam assisted with my check-in (as well as check out) and she gave us a warm welcome.
The pool was wonderful for kids, even babies.
The room is spacious enough with the crib provided by the hotel. Although there's only a shower in the premier room, the hotel will provide a bath tube for baby upon request.
Planned to order room service but discovered "grab and go" service at the Marina kitchen. You get around 40% discount if you don't mind going down to take the food.
Will definitely visit again!
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Date of stay: June 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HKOPM_Hotel, Front Office Manager at Hong Kong Ocean Park Marriott Hotel
Responded 15 Jun 2020
Dear trawithu, Thank you for taking the time to post your 5* review of Hong Kong Ocean Park Marriott Hotel. I am most grateful for your feedback, which is such a valuable source of information for me, which helps me monitor the service we provide and how our guest experiences at Hong Kong Ocean Park Marriott Hotel are received. It is always a pleasure to receive positive feedback from our guests. We are so honored that you are very satisfied with our services and facilities, especially the praise for our staff, Joyce of her high level of service. We are committed to providing professional and personalized services to our guests. It is our honor to provide you with a wonderful stay experience. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. It’s wonderful to know that you would like to join us again soon, and with best wishes from the team here at Hong Kong Ocean Park Marriott Hotel. With warmest regards, Juergen Front Office Manager
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I have stayed at the hotel for 2 nights at the Executive Suite on 6-8 Dec 2020. The hotel has taken the hygiene measures seriously with temperature measurements in each entrance and service team has disinfected the area in a regular basis or whenever a guest has left the M Club or Restaurant. Andrew from the M Club was so helpful and filling me in with the updates in the hotel!
During the stay, I had been using the mobile key card, however, the key wasn’t updated promptly as I was staying for 2 nights, as a result I was locked outside my guest room. When I tried to contact the hotel via the bonvoy apps, the operator has promised to have the front desk to reset my mobile key but never getting back to me and I had been standing outside my room for 15 minutes.
The mobile key issue happened again during the second night, lucky I was been help by Cherry from the M Club who fixed me with a new key card right away.
It was also my first time to dine at the buffet restaurant which they had server to station at each counter and help you with the food. I have to say the food quality was really nice, especially for the poached lobster with the thai sauce!
The bathtub in the room is just amazing!
Last but not least, not sure why my bonvoy apps has only captured my stay on 7-8 Dec and 6-7 Dec is missing.
But anyway apart from the hiccups with the mobile key and the operator, I have been enjoyed so much for the stay!
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Date of stay: December 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HK Ocean Park Marriott Front Office, Guest Services / Front Office at Hong Kong Ocean Park Marriott Hotel
Responded 18 Jan 2021
Dear vincentltlvl, Thank you for taking the time to post such a brilliant 5* review following your stay at The Hong Kong Ocean Park Marriott Hotel. Thank you very much for mentioning our hygiene measures. Our main aim is to guarantee the health and safety of everyone and it is fantastic to read you appreciate our measures in place. Rest assured that I will be sharing your kind words and comments to the whole of the team, including Andrew and Cherry, they will be just as thrilled to learn that you had such a great experience with us. Please be assured that I have taken on board your comment about the mobile key issue and have reviewed this point with my team, looking to find any experience improvements wherever possible. Please accept my sincere apologies for the inconvenience. I am delighted to see that you appreciated our staff service and the bathtub and most importantly our food quality. Thank you once again for your kind words as this only motivates us all to continue to perform at such a high level. Once again thank you for your kind comments and I look forward to welcome you back to The Hong Kong Ocean Park Marriott Hotel. With warmest regards, Juergen Front Office Manager
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One night at the Marriott as we had to attend an event in the neighborhood
Booked our self into a Club Room which was nice, light and with ‘wooden’ floors. Nice rain-shower as well and a big and deep square bathtub with a bench in it so very comfortable for soaking whilst watching tv after a day of sailing. Wooden floor already had grey mold spots on the floor in the bathroom as the glass bathroom door opens to the inside which means it goes straight through the rainshower and becomes soaking wet, including the towel you can hang on the door at the towel rack….. We booked 2 double beds but these are technically queen-size beds so rather small for 2 adults. Couch in the room and a pendant light in front of the couch which hangs really low so you walk into the pendant when trying to reach the couch. Interesting design flaw.
Towel were a disappointment as they were thin and felt old – no fluffy towels here.
Club room gave access to the M Club – on the website it suggests healthy snacks etc but that was pretty much fruit only. I did not come across anything besides the usual stuff during breakfast and ‘dinner’ snacks. Lounge is open all day with coffee, tea and sodas. There was a free minibar with very local snacks like soy milk, bbq flavor Chinese brand crisps and another scary looking drink.
Have to say it always amazes me how not soundproof rooms are and why there is always someone in the room next door who has the tv on really loud and has a screaming child up till 11pm which is really annoying if you have to get up early. Maybe because there was a connecting door in this room (note to self, request a room without connecting door) Might be a good idea to point out to people when they check in they have neighbors and they should keep quiet instead of using loud voices and tv on full volume…..
Staff were super friendly, good Marriott quality overall. Would happily stay here again if there is another sailing vent and can’t be bothered to drive home
PS Swimming Pool is not heated but looks lovely
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Date of stay: November 2020
Rooms
Service
Sleep Quality
Room Tip:No connecting doors - ask for quiet area without any kids in room next door
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HK Ocean Park Marriott Front Office, Guest Services / Front Office at Hong Kong Ocean Park Marriott Hotel
Responded 1 Dec 2020
Dear Mariken v, Thank you for taking the time to post your review of Hong Kong Ocean Park Marriott Hotel on Tripadvisor. We were saddened to read such a disheartening account and we sincerely apologize for leaving you feeling disappointed and let down. Our goal is to ensure that each and every guest leaves our hotel feeling cared for and appreciated. Thank you so also recognising our service standard. I am delighted to read that you were impressed with my staff and found them to be wonderfully helpful. They do genuine care about the well-being of all our guests and always do their best to make every stay as enjoyable as possible. Please rest assured that each point you've raised has been discussed in detail with my management team and we are committed to ensuring we rectify all issues for future guests. With warmest regards, Juergen Front Office Manager
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Checked in to this hotel as we would like to spend a couple of nights away from the city. It is a Marriott afterall and we have had pleasant stay with them in other cities before. Check-in was smooth and we were told that both of our rooms have been set up with baby bed guard, cribs and baby amenities even when I emailed beforehand to request amenities to be put in one room only. When we walked into our rooms, contrary to what the front office staff said, nothing had been setup. That’s fine, I just had to call the service desk and I did say explicitly on the phone that only my room needs baby amenities, not the other room. When we came back from lunch two hours later, which is two hours after we have checked in, we were surprised to find that our luggage have still not been delivered, plus both rooms have been set up with baby amenities. How bizarre. That’s fine, called service desk again to chase the luggage and they asked me to describe how our suitcases look like?! Was then told they will be delivered shortly. Waited and waited, nothing came. Called again and said they are on the way to us, still nothing. When they were finally delivered, not even an apology from the bell boy/concierge but the only thing he said to us was that ‘oh you have two rooms so we sent the luggage to the other room’. Excuse me? First all, my father was in the other room at the time and there was no luggage in the other room and no one tries to deliver any luggage there. Second of all, the hotel knows we have two rooms so what’s the problem of sending our luggage if we have two rooms? I don’t know what kind of excuse this bell boy was trying to come up with. A simple apology for sending us the luggage late would do? I used to work for international hotel groups myself for over 15 years and I have stayed in many different hotel brands myself. Marriott is one of the ones I trust but not after my experience with this one. Have never stayed in a hotel where luggage was delayed for over two hours. Worst of all, cocky staff attitude, does not know what hospitality is. This person has failed his whole team.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Juergen_Chong, Front Office Manager at Hong Kong Ocean Park Marriott Hotel
Responded 3 Jan 2020
Dear Charlottetravelsss, We were saddened to read such a disheartening account and we sincerely apologize for leaving you feeling disappointed and let down. Our goal is to ensure that each and every guest leaves our hotel feeling cared for and appreciated. I was most concerned to read of the issues you experienced during your stay. Here at Hong Kong Ocean Park Marriott Hotel, we pride ourselves on the standards of product and service we provide, which makes it all the more disappointing to read that we have let ourselves down on this occasion. I am very sorry that your experience was not as positive as that of others, and the errors in the service you received were indeed unacceptable. Please accept my sincere apologies for any inconvenience caused and my assurance that I have personally addressed every single point you raised with my team here. I really do hope that you will consider trying again as I am very confident that we can provide you with the same experience and level of comfort that a majority of our guests are very willing to attest to. With warmest regards, Juergen Front Office Manager
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We spent here for 9 nights in total. The location is very accessible - walk for a few minutes through the bridge from the MTR station that connects to Ocean Park and the hotel. We met three very warmhearted staffs during our stay - Jason, Issac and Joyce. They provided outstanding, friendly, and prompt service, from my stupid questions to different kinds of requests, they were able to resolve them at the extent beyond my expectation. The environment inside the resort was chill and comfy - lots of vegetation around the entrance level. The room was new, clean and refreshing, and housekeeping ladies did a great job keeping the places hygienic, especially under the pandemic. This is the first time that we stayed at a local hotel for such a long period, and it provides not just the feeling of home, but also the feeling at home. Definitely will return for next staycation.
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Date of stay: February 2021
Location
Service
Sleep Quality
Room Tip:Basically, deluxe rooms facing each side got a great amount of sunlight.
Club Rooms are the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HK Ocean Park Marriott Front Office, Guest Services / Front Office at Hong Kong Ocean Park Marriott Hotel
Responded 6 Feb 2021
Dear philiponion1, Thank you for taking the time to post such a brilliant review following your recent stay at The Hong Kong Ocean Park Marriott Hotel. I am pleased to read that you chose to spend 9 nights with us at Hong Kong Ocean Park Marriott Hotel, and that you found the Hotel to be nice and in a great location. It is truly wonderful however, to read that you felt that the outstanding element of your stay was our service. It is truly our pleasure to have looked after you, Jason, Issac and Joyce especially are thrilled to have been personally mentioned! Also, I am delighted to read that the rooms lived up to your expectations and found them clean. I really do hope that we may have the chance to welcome you back in the future to Hong Kong Ocean Park Marriott Hotel, and thank you again for taking the time to post a review. With warmest regards, Juergen Front Office Manager
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I stayed in this hotel twice. One was in late December. I booked the room in Club Wing for the M Club access. Also I got HK$250 dinning credits per night I stayed. The M Club is quite and neat so I can bring my laptop to work there. Also I can invite my business partners to have a coffee talk with me. Moreover, there is a printer that I can print my documents out for free. It’s nice for the business travellers. For the room, I appreciated that they used Thai skincare brand THANN for the soap, hand wash, shampoo and the shower gel. The bath tub is big enough. However, there is no switchable glass for the shower area so I felt a little bit uncomfortable when I was taking the shower... I need to pull the partition to separate the shower area and the sleeping area. The food quality of in-room dining is good.
Another point to mention is that the luggage service was so slow and I waited for 45 minutes for them to bring my luggage down to the lobby. (As I need to check out in a rush)
To conclude, this hotel is suitable for family and business travelers.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Compass67928153706, Loyalty Supervisor at Hong Kong Ocean Park Marriott Hotel
Responded 9 Feb 2020
Dear valued guest, Thank you for having taken the time to give feedback survey during your recent stay at the Hong Kong Ocean Park Marriott Hotel. I am most grateful for your feedback, which is such a valuable source of information for me and helping me monitor the service we provide. I was pleased to read you had a brilliant stay with us. Please be assured that I have taken on board your service comments about the luggage delivery and reviewed each point with our management looking to find any experience improvements wherever possible. I do hope to have the opportunity to welcome you back to Hong Kong Ocean Park Marriott Hotel in person in the not too distant future. Thank you very much. Sincerely, Vianne Chu Loyalty Supervisor
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First, something about COVID. I was surprised that there were no one monitoring all the in-coming guests body temperature. There was a thermometer at the main entrance, but it's voluntary. I saw that guests going in without measuring their body temperature. It is the same for all the outlets within the hotel. The overall impression is that, the hotel is very loose in their COVID preventive measures, they don't really care!
The carpark is not free for guests. It's very expensive, charging $500 over night. I personally am not impressed by this arrangement, so just a sharing of fact in case you need this piece of information.
Guestrooms are in general small. Our room was at the end of the corridor with extra windows and wood blinds. But the wood blinds cannot be shading completely from the sun. The bed was facing the windows and we were sensitive to the light in the morning, resulting in not a very good sleep.
If your package includes lounge access, and if you are planning to go, you are advised to go at least 10-15 mins in advance to queue.
If you are going with kids and not going to Ocean Park, there aren't many options of activities within the the hotel. There is a playroom but quite small, not much interesting to do. They offered scheduled crafts activities for kids there but charging like $100 per kid per activity.
There is a pool which looks fun but it's available only outdoor, you might not want to go under the current weather and situation.
If you are buying the package with buffet dinner at Marina Kitchen, you are advised to check in advance and make sure what time can you go for your dinner. We booked 5 days in advance for the session at 6:30pm but when we were there, we were told that all guests under package can only go at 8:30pm. We have never been told about that, not from the booking, reservation and not even at the check in. At the end, we were allowed to take a seat outdoor only by 7:15pm and no one really served us (like setting up the table, getting me a highchair for the baby and kid utensils) and then, we were not allowed to get food at 7:45pm. I am not sure what do you think, we were not able to finish our buffet dinner within 30mins and we were with a young kid and a baby. I feel so bad! I was starving that night and woke up to fill my stomach with the complimentary potato chips at night. That's the only thing I should be thankful to the hotel!!!!
If you are a Hong Kong local resident, one additional fact you might be interested to know is that, we have noticed that all amenities in the guestrooms are written in Simplified Chinese and English.
We used to celebrate birthday of my daughter in a hotel and they were all fantastic experience except this one. We as a whole family would not recommend anyone with young kids to go.
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Date of stay: November 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HK Ocean Park Marriott Front Office, Guest Services / Front Office at Hong Kong Ocean Park Marriott Hotel
Responded 1 Dec 2020
Dear brianlL5662ML, Many thanks for taking the opportunity to share your review of your recent stay at the Hong Kong Ocean Park Marriott Hotel. I am hugely concerned and disappointed that you did not have the overall experience of the Hong Kong Ocean Park Marriott Hotel that we are proud to provide the many guests who choose to stay with us. I am sorry to read that you were disappointed with the size of your room. Please feel free to mention your preference when you next make a reservation and our Reservations Team will be only pleased to meet with your requests. I am sorry that this particular theme room was not to your liking. I am sorry you found us noisy as every one of our rooms has been secondary glazed to prevent possible disruption from noise. I am disappointed however that despite the efforts of accommodating for your stay, and in absence of any feedback at all about the disappointment you felt towards your stay to us whilst in-house at the hotel, that this has constituted a “Terrible” rating post-stay. Whilst my team and I remain disappointed not to have had the chance to learn earlier and address any concerns you had, we of course will take on-board your feedback and will make any improvements where appropriate. With warmest regards, Juergen Front Office Manager
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My wife and I stayed for two nights to visit Ocean Park and found the hotel to be luxurious and convenient. We stayed in a Club Room, which was modern and classy with all the amenities you would expect at an upper class Marriott. The standout feature was the deep bathtub that feels like a hot tub when filled.
The hotel has a resort feel as it has several wings that surround a large inviting swimming pool. The pool was closed when we were there due to Covid and winter weather.
We had breakfast included, which was quite good with a selection of Western and Chinese dishes. The breakfast would probably get a bit monotonous if you stayed too long at the hotel.
Not only is the hotel convenient for going to Ocean Park next door, it is also only 1 MTR station away from Admiralty so you would be able to get to all the hot spots in town easily as well. Going the other way 1 station takes you to Wong Chuck Hang, where you can get food at much lower prices than at the hotel. You can also take a short bus ride to Repulse Bay and Stanley, which are definitely worth visiting. The only drawback to the location is the lack of shops and restaurants in the immediate area.
The staff were all friendly and helpful.
I would not hesitate to recommend the hotel for anyone who wants to visit Ocean Park or prefers a quieter resort setting or does not want to be trapped in a crowded city while still having easy access to the city.
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Date of stay: February 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HK Ocean Park Marriott Front Office, Guest Services / Front Office at Hong Kong Ocean Park Marriott Hotel
Responded 27 Feb 2021
Dear dawncX4039VD, Thank you for taking the time to post such a positive 5* review following your stay at The Hong Kong Ocean Park Marriott Hotel. We are also thrilled to see that you found our location convenient and our iconic bath in the Club Wing to your liking. Thank you so also recognising our service standard. We take great pride on our training, and also for ensuring that our guests feel very much “at home” with us. I am very pleased that we could achieve this for you. Thank you very much for recommending The Hong Kong Ocean Park Marriott Hotel. We very much look forward to welcoming you back again! With warmest regards, Juergen Front Office Manager
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With myself, my wife and our soon to be two year's old son's birthday upcoming soon, we have decided to booked our stay with Marriott Ocean Park, together with a full family day in OP with our kid. To avoid heavy foot traffic and congestion, we decided to check-in on Sunday and to leave on Tuesday. OP Marriot is very well staffed, which we felt welcomed and taken care of throughout our stay. We are very satisfied and will definitely recommend to families, especially those with children.
Although we arrived the hotel slightly early, their staff have immediately arranged early check in for us. With both Christmas and three of our birthdays coming shortly, we decided to tried our luck for a complimentary upgrade to the Club Wing side, which we DID! Besides the room upgrade, Angel, the manager, also arranged a small gift for our baby boy, together with a small cake for our family. We were surprised and delighted, and these extra compliments at the right moment is a valubale memory for us. Besides Angel, one of her colleagues, Vivian i believe, was aslo very professional and sincere, who patiently follow up our room check-in to make sure everything is fine. She also granted us access to the club lounge for cocktail and refreshments, which was exactly what we needed at the point after settling in. I must again stress that Marriot (Angel and her team) are well trainned and organised, they are definitely an asset to the whole resort. We must congrats Marriott for realising their customer centric endeavour.
Hotel facilities wise, its siganture feature must be their large outdoors swimming pool, with plenty of open space for kids to run around. Hotel location wise, it is super close to the main entrance of Ocean Park and Ocean Park MTR Station, making it a very convenient and connected spot for travellers and tourists from abroad. The only complain (or suggestion) that we can think of will be the breakfast arrangement at their Sea View outlet. Basically breakfast is divided into 2 rounds, which the restaurant is pretty much cleaned and empty when round 1 is nearly done. However, the restaurant manager refused to let round 2 guests who arrived early to get a seat sooner, even requested by different customers. My opinion is that the sesting organisation could be done better with more flexibility, while understanding official round 2 time hasn't started yet, to be fair to the hotel.
In all, we had a very pleasurable stay and customer experience at Ocean Park Marriott Hotel. We will highly recommend Ocean Park Marriot Hotel to anyone with no doubt from the bottom of our hearts.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office HKGOP, 顧客服務/櫃檯辦公室 at Hong Kong Ocean Park Marriott Hotel
Responded 19 Dec 2021
Dear Barry C First of all, congratulate the coming birthday of you and your family. I am delighted to learn that our team made sure you had an outstanding stay with us. Thank you for your compliments regarding the service of Angel, Vivien and the club lounge team provided, and it is good to see that, you did appreciate the high level of service provided by my staff. They have such passion for what they do and always try to exceed guests’ expectations. Meanwhile, we will review the arrangement of our breakfast in order to enhance guests' experience as a whole. We very much look forward to the possibility of welcoming you back in the near future, but in the meantime, if I can be of any personal assistance, at any time, please do not hesitate to contact me directly. Yours sincerely Byron Ko General Manager
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There are more places to choose from in the Hong Kong area.
PRICE RANGE
HK$1,086 - HK$1,579 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHong KongHong Kong Island / Southern District / Bays Area
NUMBER OF ROOMS
469
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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