Contact Us

Contact Us Form

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How can we help?

* Required Indicates a required field

Please contact the postal authority for the country where your item was originally posted. If they need to they will contact us to make enquiries on your behalf. Find out more about other postal authorities at the Universal Postal Union
This is a required field.

If there are multiple names, please separate them with a comma

Which date
Please contact the postal authority for the country where your item was originally posted. If they need to they will contact us to make enquiries on your behalf. Find out more about other postal authorities at the Universal Postal Union
Please contact the postal authority for the country where your item was originally posted. If they need to they will contact us to make enquiries on your behalf. Find out more about other postal authorities at the Universal Postal Union
Please contact the postal authority for the country where your item was originally posted. If they need to they will contact us to make enquiries on your behalf. Find out more about other postal authorities at the Universal Postal Union
Date of problem
Please contact the postal authority for the country where your item was originally posted. If they need to they will contact us to make enquiries on your behalf. Find out more about other postal authorities at the Universal Postal Union
Please contact the postal authority for the country where your item was originally posted. If they need to they will contact us to make enquiries on your behalf. Find out more about other postal authorities at the Universal Postal Union
Please contact the postal authority for the country where your item was originally posted. If they need to they will contact us to make enquiries on your behalf. Find out more about other postal authorities at the Universal Postal Union

Please contact the postal authority for the country where your item was originally posted. If they need to they will contact us to make enquiries on your behalf. Find out more about other postal authorities at the Universal Postal Union
Changes to a Redirection can take 5 working days to be implemented
Add Name
Add Name
Add Name
Add Name
Add Name
Please contact the postal authority for the country where your item was originally posted. If they need to they will contact us to make enquiries on your behalf. Find out more about other postal authorities at the Universal Postal Union
Please contact the postal authority for the country where your item was originally posted. If they need to they will contact us to make enquiries on your behalf. Find out more about other postal authorities at the Universal Postal Union

Address on the incorrectly received mail

Can’t find your address? If your new address is outside of the UK, click here to enter it manually.

To return to the postcode look up click here

Please contact the postal authority for the country where your item was originally posted. If they need to they will contact us to make enquiries on your behalf. Find out more about other postal authorities at the Universal Postal Union

TELL US ABOUT YOU

Note: Please enter in dd/mm/yyyy format

Please contact the postal authority for the country where your item was originally posted. If they need to they will contact us to make enquiries on your behalf. Find out more about other postal authorities at the Universal Postal Union
Please be aware that we can't change the date if the redirection has already started. If your Redirection is due to start next 5 working days please call us on 03457 777 888 .
For Security purposes we require the person who applied for the Redirection to contact us. Please ask them to complete the form.
If the item was sent to your new address, we recommend you contact the sender of the item. You will be redirected to new URL.
Please call us on 03457 777 888 to discuss and arrange the address change.
Please collect the mail before completing the form
We will require additional identification to support this request, please call us on 03457 950950* to discuss this. * Line are open Monday to Friday 8am to 6pm.

Your Address

Can’t find your address? If your new address is outside of the UK, click here to enter it manually.

To return to the postcode look up click here

pafValid_address_1
Please contact the postal authority for the country where your item was originally posted. If they need to they will contact us to make enquiries on your behalf. Find out more about other postal authorities at the Universal Postal Union
Please enter your reference in 1 of the 2 fields below.

Please refer to any previous contact from us for your unique reference. This should be 2 sets of 6 digits separated by '-', for example '210101-123456'

Please refer to any previous contact from us for your unique reference. This should be '1' then '-', followed by 10 or more digits, for example '1-1234567890'

This can be found on your invoice or renewal notice

Need help locating your tracking reference number? Here’s advice on where to find it

Yes
No
Don't Know
Please contact the postal authority for the country where your item was originally posted. If they need to they will contact us to make enquiries on your behalf. Find out more about other postal authorities at the Universal Postal Union
To Outside UK
Date of problem

Date the item was received

Format: DD/MM/YYYY (Please note: It may take up to ten working days, from receipt of your cancellation request, for the Redirection to stop)

Delivery date
From the UK to to the UK
From the UK to another country
From another country to the UK
Please contact the postal authority for the country where your item was originally posted. If they need to they will contact us to make enquiries on your behalf. Find out more about other postal authorities at the Universal Postal Union
UK
International
Please contact the postal authority for the country where your item was originally posted. If they need to they will contact us to make enquiries on your behalf. Find out more about other postal authorities at the Universal Postal Union
This is a required field.

New Address

Can’t find your address? If your new address is outside of the UK, click here to enter it manually.

To return to the postcode look up click here

Delivered Elsewhere

To Address

Can’t find your address? If your new address is outside of the UK, click here to enter it manually.

To return to the postcode look up click here

pafValid_address_2
Please contact the postal authority for the country where your item was originally posted. If they need to they will contact us to make enquiries on your behalf. Find out more about other postal authorities at the Universal Postal Union
Please contact the postal authority for the country where your item was originally posted. If they need to they will contact us to make enquiries on your behalf. Find out more about other postal authorities at the Universal Postal Union
Please contact the postal authority for the country where your item was originally posted. If they need to they will contact us to make enquiries on your behalf. Find out more about other postal authorities at the Universal Postal Union
Please contact the postal authority for the country where your item was originally posted. If they need to they will contact us to make enquiries on your behalf. Find out more about other postal authorities at the Universal Postal Union
Please contact the postal authority for the country where your item was originally posted. If they need to they will contact us to make enquiries on your behalf. Find out more about other postal authorities at the Universal Postal Union
Please contact the postal authority for the country where your item was originally posted. If they need to they will contact us to make enquiries on your behalf. Find out more about other postal authorities at the Universal Postal Union
Please contact the postal authority for the country where your item was originally posted. If they need to they will contact us to make enquiries on your behalf. Find out more about other postal authorities at the Universal Postal Union
When did you receive the card?
When did you visit your delivery office?

Please Enter a Valid Redelivery Reference number e.g. 3-100087654321

Please contact the postal authority for the country where your item was originally posted. If they need to they will contact us to make enquiries on your behalf. Find out more about other postal authorities at the Universal Postal Union
Please contact the postal authority for the country where your item was originally posted. If they need to they will contact us to make enquiries on your behalf. Find out more about other postal authorities at the Universal Postal Union

Please enter a valid delivery time format: 00:00 to 23:59

Please contact the postal authority for the country where your item was originally posted. If they need to they will contact us to make enquiries on your behalf. Find out more about other postal authorities at the Universal Postal Union
Please tell us how below

You can upload up to 3 attachments, each not exceeding no more than 3 Mb in size. Valid file types are JPEG/GIF/PNG/TIFF/PDF/DOC

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