iStore Support Technician Learnership For South Africans Who Have Completed Matric And Have Passion For Technology
- Location: South Africa
- Number of Vacancies: Not Specified
- Closing Date: Not Specified
About iStore
iStore offers the best possible Apple experience through expert advice and a wide range of exclusive services that ensure you get the most out of your Apple products for your personal, business and education purchases and upgrades.
iStore first store opened in V&A Waterfront in 2005 and since then the company has grown to 30+ retail stores which are conveniently situated across the country as well as an online store, making iStore the largest APR in Southern Africa.
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Key Responsibilities
As a Technical Learner you’ll be an integral part of our store’s technical team, working alongside experienced technicians to troubleshoot and resolve customer issues, install and troubleshoot software, and provide support to customers. You’ll get hands-on experience with the latest Apple products and technologies, including Mac, iPhone, iPad, Apple Watch, and more.
- Provide technical support to customers in-store and over the phone
- Troubleshoot and resolve issues with software
- Install and configure new hardware and software for customers
- Provide support to customers on how to use their Apple products
- Maintain accurate records of customer interactions and repairs
- Work closely with other members of the technical team to ensure the smooth operation of the store
Requirements
- Completed Matric
- Basic knowledge of computer hardware and software
- Familiarity with common operating systems (e.g., Windows, macOS, Linux)
- Basic understanding of networking concepts and protocols
- Ability to troubleshoot and solve technical problems
- Excellent communication and interpersonal skills
- Ability to work well in a team environment
- Strong customer service orientation
- Familiarity with support ticketing systems
Key Competencies:
- Learning Agility: Ability to learn quickly and adapt to new technologies and processes
- Analytical Thinking: Ability to analyze and break down complex technical problems into manageable parts
- Initiative: Ability to take ownership of problems and follow through to resolution
- Attention to Detail: Ability to pay attention to details and ensure the accuracy of work
- Time Management: Ability to manage time effectively and prioritize tasks based on urgency and importance
- Professionalism: Ability to maintain a high level of professionalism and work ethic in a fast-paced and challenging environment
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