AudioCodes Ltd. (NASDAQ:AUDC) Q1 2024 Earnings Call Transcript - Insider Monkey

AudioCodes Ltd. (NASDAQ:AUDC) Q1 2024 Earnings Call Transcript

Page 2 of 2

Ryan Koontz: Right, okay. And then when it comes to Teams, it seems like their growth numbers on PSTN ads are continue to be real healthy, if any accelerating in that 20 million subscriber or seat number. How do you read your attach rate there for the Teams ads? Is this primarily through service provider solutions where they’re struggling a bit to stay relevant relative to the new Teams deployments?

Shabtai Adlersberg: Okay. So yes, well, Microsoft Teams phone business seems to be growing nicely about a few millions every year. We are definitely enjoying that trend. When we cite growth in our live managed services growth of 45% growth, that is attached to business in the Microsoft phone business. And therefore, yes, we definitely benefit from that. We actually see growth, our backlog is growing, our live services are growing, bigger companies who just did the first step of deploying a project now enter a more meaningful phase of moving. We also believe that GenAI CoPilot and others will drive more use of Teams phone simply because once you get those great analytics capabilities from CoPilot on meetings and calls that would definitely drive we believe, phone users from legacy telephony systems to move to Teams phone in order to be able to benefit from the capabilities CoPilot brings.

So, yeah, we believe Teams phone is growing nicely, our business is attached to it, and I can definitely see a very long runway for this activity.

Ryan Koontz: That’s helpful. And one last quick one, if I could, on Voca for Teams. What are you seeing as your use cases there? Is this primarily in the kind of tier 2 use cases? A lot of companies, your peers that roll out early contact center products, early generation products are using are seeing internal use cases and kind of the second tier use cases, is that similar for Voca or what sort of use cases are you seeing?

Shabtai Adlersberg: Thank you. Yes, indeed. With Voca CIC being a new entrant, obviously we need to go for the lower hanging fruit. So, yeah, lower number of seats, contact center that serve internal desks and/or small offices. But then I can tell you we just won end of 2023 a huge project with one of the leading universities in the U.S. This university has 10s of 1000, more than 50,000 students, all in all with staff and other functionalities on the campus. I think they all in all have like above 150,000 users. But that means that contact center is going to be using variety of application within that campus. And in many cases, you have many, let’s say, one application that is serving about 25 contact centers out of substantially larger number in that campus.

So Voca definitely serves that need. So, we are growing, we are investing, we just said as I’ve mentioned, omni channel capabilities on top of voice where we already achieved 90% coverage of what’s needed. So, yes, we’re gaining a lot of — the fact is that due to the fact that we have such a very large installed base of customers in Microsoft Teams and because the solution is Azure Native, relies heavily on the state of the art, the deepest level of technology available for Microsoft Azure, which is not available in other contact center solution in the market makes our solution for Microsoft Teams and Azure substantially more advanced and preferable. So, the solution is very unique in that environment, and we believe we’re gaining a lot of traction in that space.

Operator: Thank you very much. Well, that appears to be the end of our question-and-answer session. I will now hand it back over to Shabtai for any closing comments.

Shabtai Adlersberg: Okay. Well, thank you, operator. I would like to thank everyone who attended our conference call today. With continued good business momentum in our enterprise operations and good underlying market trends in UCaaS, CCaaS and GenAI growing, we believe we are transitioning the business towards continued growth and prosperity in the future. We look forward to your participation in our next quarterly conference calls. Thank you very much for being with us today. Have a nice day.

Operator: Thank you very much, Sabtai. This does conclude today’s conference. [Operator Closing Remarks].

Follow Audiocodes Ltd (NASDAQ:AUDC)

Page 2 of 2