Japan Forum - Booking rental car with ToCoo - problems... - Tripadvisor

Booking rental car with ToCoo - problems...

Melbourne, Australia
Level Contributor
1,651 posts
151 reviews
258 helpful votes
Booking rental car with ToCoo - problems...

I am attempting to book a rental car via the ToCoo website. I have used them many times in the past. Problem: When I go to authenticate/process creditcard I get 'Credit card authenticated' - BUT then when I go to the next step to 'Confirm' - I get 'Creditcard not authenticated - please authenticate credit card first'. (I'm just going around in circles) I have tried many times and with different credit cards. Never had a problem with my credit cards ever before. I just can't make a booking!

Anyone else having this problem? (I've looked at booking with the rental companies direct but they are almost 40% more expensive for the same car compared to ToCoo.)

Toronto, Canada
Destination Expert
for Tokyo
Level Contributor
29,584 posts
30 reviews
57 helpful votes
1. Re: Booking rental car with ToCoo - problems...

We can't provide technical support for their website. Please contact tocoo customer support.

https://www2.tocoo.jp/en/contents/inquiry

Hong Kong, China
Destination Expert
for Hong Kong, Osaka, Tokyo
Level Contributor
80,605 posts
183 reviews
192 helpful votes
2. Re: Booking rental car with ToCoo - problems...

Try a different browser, different device and different credit card. If you still cannot resolve the issue, Tocoo should offer good English customer support though I haven't used them for years.

Melbourne, Australia
Level Contributor
1,651 posts
151 reviews
258 helpful votes
3. Re: Booking rental car with ToCoo - problems...

Thanks for the replies :)

I've contacted ToCoo but so far not much help. Their assistance 'Concierge' page that they directed me too charges 10% for the service when it's actually their website problem.

Tried different browsers and different credit cards but still same.

Melbourne, Australia
Level Contributor
1,651 posts
151 reviews
258 helpful votes
4. Re: Booking rental car with ToCoo - problems...

bibimbob - I'm not asking for technical support - just asking if anyone else on the forums is experiencing this same problem.

5. Re: Booking rental car with ToCoo - problems...

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