Flightnetwork Reviews

I will keep on reviewing this company with 1 star - I have lost £800 which is good enough reason, but its their back office that is misleading customers clearly,
I have had a big exchange of docs through my credit card company with them but has not helped.
I will continue to fight, but readers do not use this company, period.

Date of experience: May 16, 2023

I had made my booking through FlightNetwork for a flight Paris-Stockholm on the 22nd of March (order no 1002-848-874). The booking confirmation did not give the flight number nor the ticket number. The booking reference with Air France was false, which obliged me to pay €20 to check-in with FlightNetwork. As I did not get my boarding card and had a false booking reference, I was forced to contact the Air France desk at the airport.
I have made more than thousand flights in my life and FlightNetwork ranks as the most dishonest and incompetent service provider I have come across

Date of experience: March 22, 2024

This company is a fraudulent company i did not receive my refund yet it is almost 2 years, do not book this company, Gotogate / Flight Network UK Ltd, it has no office only virtual office and has P.O. box number.

Date of experience: September 10, 2022

Needed to book a flight quickly and was duped by the SEO on Google!! The website looked pretty similar to the original airline site. As soon as I realised, I tried to call Flight Network and had the usual long wait time, up an hour each time calling at 'off peak' times there is limited staff available to take calls. Tried to appeal to them to refund the flight however they refused. As it's business trip, my flight will not be reimbursed as this is a third party. Also prices are ALOT more (£100 extra) than the original airline. Please be aware of the company.

Date of experience: December 21, 2023

Booked flights through Flightnetwork via Kayak.
Various issues arose with flights being changed and ultimately cancelled.
I cannot overstate how useless and atrocious Flight network wet and are l… endlessly on hold only to reach some Indian call centre who clearly work to a script to delay, fob off and lie. Ask to speak to a supervisor sends you to a voice mail that cuts you off.
I have confirmed that the flight company refunded 5 weeks ago, yet Flight Network are dishonestly holding onto the money statung they’re waiting for some imaginary authorisation from the airline which seems to be the stock answer.
Avoid, avoid, avoid - they are crooks!!!!!

Date of experience: August 02, 2022

Not trustable, they keep reversing (refunding) the payment because they dont want to honour the price.

This company is a pure scam, they have opened many companies with the same name such SUPERSAVER, MYTRIP, FLIGHTNETWORK, TRAVEL2BE.

Guess where they call center is located? India!

If you see a good review here, rest assured that is fake reviews from employees.

Date of experience: October 22, 2020

This company is an absolute disgrace and I do not understand how skyscanner still allows them to operate. I booked flights nearly a year ago and the airline cancelled them within 24 hours(nothing to do with covid). I have emailed and called nearly everyday and they just send you round in loops with no one doing anything! It is so infuriating and then last week they have disconnected the phone line. Has anyone had any success getting their money back??

Date of experience: March 17, 2022

Horrendous service. Extremely bad experience. They misleading price. Their economy is "basic economy" which does not include baggage for international flights. They did not provide any information on my booking and they sell you the ticket which is not the real fare. LIARS!!!! Will never go near any agency even like this again.

Date of experience: October 15, 2019

How can this be allowed to happen? A company operating on Skyscanner refusing to refund when the actual airline have cancelled the flight. They keep asking for bank details when the refund should automatically be sent back to the original payment card. Disgraceful customer service. Over two months on and still no refund. Email them every day and nothing. People are being robbed of their money.

Date of experience: August 12, 2022

We bought two return tickets for my wife and my daughter for Cascavel in Brazil, departing from Lyon.
Cascavel is a very small town, connections are not daily.
On our return, FlightN sent us boarding passes for connections from São Paulo - Madrid - Lyon.
For the first flight from Cascavel to São Paulo, they asked us to present ourselves at the company counter.
Have you guessed the problem? they could not send us the boarding passes for the first flight since the airline was not operating that day.
Everyone makes a mistake, how did FlightN handle their mistake?
By refusing to organize a new flight and abandoning my wife and my daughter in the depths of Brazil. No compensation for lost flights and connections.
I had to buy a new ticket, almost as expensive as the initial return trip (€2,500).

Date of experience: November 04, 2023

I booked flights for Christmas 2021 and they were cancelled due to Covid 19, I've sent emails, I've called their customer services and I've still NOT got got my refund. My husband received his refund over 1 year ago. But I just keep being told to be patient. It's disgraceful. I'll never book a flight with Flight network again.

Date of experience: April 27, 2023

What can I say, thieves, scammers, scum. 4 grand for flights to Sydney with Qantas. After 2 months they were cancelled by the Airline. When I phoned flightnetwork assured me all was good and they would send me confirmation. Of course this didnt happen. I phoned the Airline where I was told the flights were cancelled due to no funds being paid. Why are they allowed to rip honest people off?

Date of experience: December 11, 2023

Flights cancelled by airline told I am entitled to refund but 9 months later still waiting . They seem to have a modus operandi and tell everyone the same b**lshi* do not use under any circumstances fraudsters and thieves . Should be banned 🚫 from trading at all

Date of experience: October 27, 2022

FLIGHT NETWORK AVOID THEM THEIR THIEVES AND SCAMMERS.

Cannot believe their in business still.
Unprofessional, Zero Customer Service, No accountability and No Reply emails.
Just all round rubbish company. AVOID THEM!

Date of experience: October 02, 2023

Unfortunately unable to give 0 stars...this is the worst company I have ever dealt with. Zero customer support, as with other reviews. Flights cancelled back I May 2022, I was still waiting a refund in Dec 22. Contact them on the phone to be told check the website. Speak to the airline and referred back to Flightnetwork. Revolving door conversation with no progress. Escalated chargeback to CC company, flight network then claimed they were not progressing a refund and it wasn't their liability just the airlines. 9 months on and no sign of the £2400 refund I am owed. Despicable behaviour, no customer service, no escalation process. Do not touch this company with a bargepole unless you want to loose your money

Date of experience: May 05, 2022

Dont bother with this company i paid for adjustable return date tickets. When i tried to contact them i recieved no response and couldn't adjust my tickets. I finally recieved a response a week after i had returned. wasted money paying for ectras they make unavailable.

Date of experience: March 24, 2022

I really hope someone from Flight Network is reading this and able to help. My wife and I are on our honeymoon since the 5th, we have been sent an incorrect flight ticket and currently stranded in Asia. We have spoken to customer's service everyday in the past 8 days, 12 times, 20hours of phone calls and the response have been the same which is "someone from our support team will call you within 24hours to resolve it" however have heard nothing from each call. Our emails have only had auto acknowledgment replies with no option to reply. We need to get back to our 3 young kids. PLEASE HELP.

Date of experience: July 20, 2022

Here is one for company, you are getting reported to regulator. I booked ticket on Sunday, no confirmation nada from you yet. When called to return funds they refused. they haven't issued any ticket, there was not even a confirmation email. I only know that BA leg did not go through as we got on Sunday email that if they do not confirm in 24h ticket on hold will he cancelled (from BA). Once you pay (AFTER 😡😡😡) it gets written on screen that confirmation should arrive within 72h. Info post sale is not part of the contract. No email nothing from them just blocked funds. This was paid at regular level not some bargain. Shocked they are allowed on Skyscanner and quite disappointed in them as a result. Avoid and report to regulator if you have issues

Date of experience: March 29, 2022

Booked flights through flight network that were subsequently cancelled by the airline (Wizz air). The company have made it impossible to get a refund. They keep promising a refund, but then nothing. They do not answer emails and should be avoided at all costs. They should not be allowed on skyscanner!

Date of experience: August 04, 2022

I booked a flight via FlightNetwork from London HTW to Kolkata with Air India for next February. Immediately after booking I realised that I had forgotten to include my middle name, so I called the helpline and did get through fairly quickly. The FlightNetwork agent asked me to email them with a copy of my passport, which I did. I thought it would be a simple matter of contacting Air India and getting the middle name inserted. Weeks went by with no news of the correction. I called from time to time and told there was a big queue of customers wanting name changes and that it would incur a cost. Eventually they sent me a 'payment link' for £84 which I reluctantly paid and thought that would be the end of it. Again weeks went by with no confirmation of the change, so I called again. Finally I got an email to say that Air India were not replying to my request and the case was closed. They also asked me to contact Air India myself, which I did. Air India explained that their procedures required that I should 'register a case' which would be considered and approved, or maybe not. I would have to cancel my flight and re-book. As a result I cancelled the flight and also my trip to Kolkata as there were other reasons not to go and this was the last straw. Flight Network did refund my flight straightaway, less £211, and told me they would also refund the £84 for the correction which was not done. They even gave me a refund reference number. That was in August. However, I'm still waiting.

Date of experience: August 07, 2023