EDF Energy
Want to find out more about EDF Energy? Read our guide to EDF tariffs, pricing and other services.
Want to find out more about EDF Energy? Read our guide to EDF tariffs, pricing and other services.
How do I contact EDF Energy?
There are several ways to contact EDF Energy:
- Phone: Mon-Fri (8am-6pm) on 0333 200 5100.
- Text: Mon-Fri (7am-11pm) and weekends (8am-8pm) on 07481 341 928.
- WhatsApp: Mon-Fri (7am-11pm) and weekends (8am-8pm) on 07480 802 842.
- E-mail: [email protected]
Why choose EDF Energy?
EDF Energy is one of the UK’s ‘Big Six’ energy supplier. It was founded in 2002, which means it has more than 20 years’ experience of keeping UK homes warm and their lights on.
It’s parent company, simply ‘EDF’ (Électricité de France), is owned by the French state. This could arguably provide the company with security during difficult times.
EDF Energy may be attractive to environmentally conscious customers. It offers the option to install solar panels to your home and produce your own energy, while all EDF Energy’s electricity is zero carbon, generated from wind, nuclear and solar sources.
EDF Energy tariffs
There are several types of tariff available. Here’s how EDF Energy prices depend on the tariff you’re on:
- Standard variable tariffs (SVTs) — the price per unit of energy can vary in line with wholesale market fluctuations. This means your price may rise or fall based on market trends.
- Dual fuel tariffs — bundles your gas and electricity costs into a single payment.
- Pre-payment tariffs — you pay for your energy upfront, enabling you to determine the amount you pay each month. Keep in mind that when your credit runs out, your supply will be cut off until you top it up. It's important to note that historically, pre-payment tariffs have had a higher cost per unit of energy (kWh) compared to direct debit payments.
There are some types of EDF Energy tariff that aren’t currently available:
- Fixed-rate tariffs — secures your energy price (per unit of energy) for a contracted period. However, the total amount you pay can still fluctuate based on your usage.
What other services does EDF Energy provide?
EDF Energy provides several other energy-related services, including:
- Boiler cover
- Solar panel and battery installation
- Loft and wall insulation installation.
EDF Energy reviews
At the time of writing (June 2023), EDF Energy has a ‘great’ rating on Trustpilot – a score of 4.2 stars out of five.
Find EDF Energy reviews on Trustpilot
Frequently asked questions
Can I cancel my EDF Energy supply?
Yes, you can cancel your EDF Energy supply at any time.
However, if you’re currently on a fixed EDF Energy tariff, an exit fee will usually apply if you choose to switch or cancel before the contract ends. Exit fees are normally small, but they may apply separately for electricity and gas, charging you two fees.
Can I get a smart meter with EDF Energy?
Yes, you can get a smart meter installed on an EDF Energy tariff.
You can book a free smart meter installation by logging into your online MyAccount. Appointments are updated daily, so don’t worry if you can’t find one immediately.
You can also call 0333 200 5104 to book your smart meter installation.
How can I complain to EDF Energy?
If you’re unhappy with your EDF Energy supply or service, there are two ways to make a complaint. However, it depends on what your account number starts with:
| If your account number starts with ‘67’ | If your account number starts with ‘A’ |
| Phone: 0333 200 5100 | Phone: 0333 006 9950 |
| Email: [email protected] | Email: [email protected] |
How do I submit a EDF Energy meter reading?
You can submit an EDF Energy meter reading online. You’ll need to log into your account.