ONLINE CHANGES AND REFUNDS
Changing your mind has never been easier.
We are well aware that travel plans, whether for pleasure or business, often change. In such cases, you can change your arrangements in a click!
You can manage flight changes and refunds quickly, easily and completely independently, both on our website and via the ITA Airways APP.
Online changes and refunds may be made in accordance with the fare rules.
For more information please read the following FAQs
FOR WHICH TYPE OF TICKETS CAN I MAKE AN ONLINE CHANGE/REFUND?
At the moment, online bookings for tickets purchased online, via the app or generated by call centers can be changed and/or refunded, also for trips that include flights of partner airlines. The important thing is that the ticket has a code that starts with 055.
WHAT IS A FLIGHT CHANGE?
You can change your travel dates if your fare rules allow it. It is not possible to change your name.
ONCE THE FLIGHT CHANGE IS MADE WILL I RECEIVE A NEW TICKET?
Yes, you will receive your new ticket with the requested change at the e-mail address you indicated at the time of purchase. However, your booking code (PNR) will remain the same.
I HAVE CHECKED IN. CAN I PROCEED WITH THE ONLINE FLIGHT CHANGE/REFUND?
Yes, but you must cancel your check-in first
HOW CAN I CHANGE/REFUND MY FLIGHT PURCHASED ONLINE?
If the type of ticket allows it, you can change the flight using the "Manage flights" function on the Home Page of the ita-airways.com website and in the "Manage flights" section of the app, by entering the booking code/ticket no. and surname.
IS IT POSSIBLE TO CHANGE/REFUND FLIGHTS ON ANY TYPE OF TICKET?
The change and/or refund may be made in accordance with the fare rules.
WHEN SHOULD I CALL THE CUSTOMER INFORMATION ASSISTANCE OFFICE TO MAKE THE CHANGE/REFUND?
It is necessary to contact the Customer Information Assistance Office to change a ticket in the following cases:
- Volare Award Tickets or purchased with Cash & Points;
- Tickets with Special Assistance;
- Tickets that are part of a group flight;
- Tickets for "Multi-destination" trips.
I BOUGHT A TICKET FROM A TRAVEL AGENCY. CAN I MAKE THE CHANGE/REFUND ONLINE?
No, you must contact the travel agency that issued the ticket.
I HAVE AN ITA AIRWAYS TICKET; AN OPERATIONAL CHANGE WAS APPLIED AFTER THE TICKET WAS ISSUED THAT DOES NOT MEET MY NEEDS. CAN I CHANGE IT ONLINE?
No, in this case it is necessary to call the Customer Information Assistance Office.
HOW MANY ONLINE CHANGES CAN I MAKE ON THE SAME TICKET?
If the fare allows, you can make multiple changes.
I HAVE A BOOKING WITH MULTIPLE PASSENGERS. IS IT POSSIBLE TO CHANGE/REFUND ONE/ONLY SOME OF THE PASSENGERS?
Due to the care required when processing the personal data of other passengers in the PNR, this is not possible. If you want to change/refund the flight only for some of the passengers present, you must call the Customer Information Assistance Office, as additional information is required to proceed.
I HAVE BOUGHT MY SEAT ON BOARD AND I HAVE DECIDED TO CHANGE MY FLIGHT. WHAT WILL HAPPEN?
Any voluntary change (including a refund) will result in the loss of the Seat Selection service for the changed flight section, without the possibility of requesting a refund.
I HAVE PURCHASED ITA AIRWAYS TRAVEL PROGRAMS TRAVEL INSURANCE. WHAT HAPPENS IF I CHANGE MY FLIGHT?
You must contact the Chubb Insurance Company.
I HAVE PURCHASED ADDITIONAL BAGGAGE AND/OR LOUNGE ACCESS FOR MY FLIGHT. WHAT HAPPENS IF I CHANGE MY FLIGHT?
Please be advised that additional services purchased will not be refunded. You can contact the Customer Information Assistance Office to re-associate them on a new flight.
I PURCHASED THE TICKET WITH AN EXPIRED CREDIT CARD. HOW DO I REQUEST A REFUND?
To request the refund, you will need to contact the Customer Information Assistance Office.
