cannot sign in to my hotmail account - Microsoft Community

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cannot sign in to my hotmail account

Hello


I already purchased office 365 and linked to my hotmail account. I want to sign in on my ipad and It told me to enter last four digit of phone number because that was the security option i have. They tell that they will send a code to my mobile. It is sending nothing to my mobile. so i decided to change security option and now my account is locked for 1 month. I am so frustrated. I am trying to chat to an agent but i cannot. It is very disappointing that I cannot reach an agent to chat with and i have to wait for 1 month and my work is being damaged after I have paid for the subscription. Can anyone tell me how do i reach a microsoft agent to tell what what shall i do.

Thanks in advance


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Hi Mohammad,

Thanks for writing us here in Microsoft Community.

I understand how concerning this could be especially when you need to wait for that long to get your account verified. I am also a subscriber myself. I understand where you're coming from.

According to this support article, it states that "When all security info is removed from a Microsoft account, the account is put into a restricted state for 30-days. While we understand this 30-day period might be frustrating, this is done to protect and alert you in case the security info was removed by someone who had unauthorized access to your account."

Since we can't expedite the 30-day process since this is managed by the automated server, you can actually cancel the request and try to verify the account again after 24 to 48 hours. Within such a time period, do not attempt to log in to the account. If the problem persists during such a timeout, you may need to try a different verification method. You might want to try clear your browser cache and cookies as well and sign in using a different device or browser to check if the issue persists.

If you wish to chat with a live support, below are the guided steps on how to do it.

  1. Open this link Contact Us - Microsoft Support.

  2. It will ask you to sign in to the personal account.

  3. Once you've logged in to your account. It will ask you to choose a product.

  4. Choose "Office".

  5. Then select "Get Home Support"

  6. You need to provide the problem you have or you can write there, "Issues with account sign in due to 30 days restricted period."

  7. At the bottom of the page. Select the "Contact Support" option.

  8. Select "Other Products"

  9. In the Category,

you can select any of the options closer to your issue and confirm.

  1. It will ask you to choose a support option. It's up to you if you want to change the locale.

  2. Then select "Chat with a support agent in your web browser."

  3. It will automatically direct you to live support.

I hope this would contribute to your concern.  Let me know if you have question or clarifications and I'd be glad to address it on my next response.

 

Sincerely,

Froilance T. | Community Moderator

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Question Info

Last updated April 30, 2024 Views 30 Applies to: