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Terms in this set (30)
Which of the following statements is true of upward communication?
It involves risk to an employee and is dependent on trust in the supervisor.
A _____ is a small number of people with complementary skills who work together for a common purpose.
Team
Which of the following statements describes teams?
They increase efficiency by eliminating layers of managers whose job was once to pass orders downward.
_____ is a group of Internet-based applications that build on the ideological and technological foundations of Web 2.0, and that allow the creation and exchange of user-generated content.
Social media
Which of the following statements is true of telecommuting?
It reduces travel time and increases work flexibility.
In the context of directions of communication flow, _____ is a type of communication that is generally a response to requests from supervisors.
upward communication
Which of the following sentences is true of grapevine communication?
It has a reputation for being speedy but inaccurate.
Which of the following is an advantage of a virtual team?
It results in increased productivity.
In ideal situations, the goal of communication is to:
reach mutual understanding.
Jeff, an employee at Citrus Inc., hears about a change in the company's leave policy from one of his coworkers and shares this information with another coworker, Judy. Judy, in turn, passes on the information to her teammates. However, this information has not been officially confirmed. In this scenario, the information was exchanged through _____.
grapevine communication
Which of the following statements is true of electronic meetings?
They minimize the environmental impact caused by travel.
Which of the following groups is most likely formed for long-term assignments?
Groups involved in team auditing for large corporations
Which of the following is a difference between Area I and Area II of the Johari Window?
Area I represents what we know about ourselves and what others know about us, whereas Area II designates those things others know about us but that we do not know about ourselves.
After earning a scholarship for superior grades in school, Miquel receives a congratulatory letter from the dean of the school. This communication interaction is considered _____.
a positive stroke
Which of the following is true of nonverbal messages?
They can receive more attention than verbal messages.