A customer who patronised the White Restaurant at Sun Plaza was left disappointed after his Mother's Day takeaway meal was subpar.

The diner then took to social media on Sunday, May 12, to share what the eatery served.

S$133 meal

The S$133 Mother's Day dinner consisted of five items.

According to the diner's post, there were problems with all the items served.

The braised crab meat with fish maw and sliced abalone soup supposedly for four persons, which cost S$47.08 before taxes and delivery costs, was enough to fill half a plastic container.

It was supposedly served without sliced abalone, and only thinly sliced fish maw and with a little crab meat.

There was only mushrooms in the soup.

The XO twin scallop fried rice was described as "oily", with "a few pieces of tiny scallops".

The crispy baby squid was fried till "solid rock".

The caption read: "Not crispy and can crack a tooth."

The prawns, which are part of the "Gratitude Value 2-pax Set", were "overly salty" and "not fresh".

The signature white bee hoon, which was also part of the set, was also not up to standard, as it was deemed "too sticky".

Restaurant reached out to customer

According to Shin Min Daily News, the manager of the outlet contacted the customer as soon as they saw the post.

The manager told the Chinese media: "We have made an appointment to communicate by phone, and we will not comment until we understand the situation."

Shin Min subsequently reached out to the customer on May 13, and he confirmed that he was in touch with a personnel from the restaurant, and was promised a full refund.

He also said that the restaurant informed that it would investigate the food quality issues and retrain kitchen and service staff on operational procedures.

The diner added: "At this point, I think the matter can be considered properly settled."

White Restaurant's response

In response to Mothership's queries, White Restaurant said:

We are aware of the feedback from the customer regarding their order placed on May 12, 2024. The photograph shared by the customer shows a single-serving portion of Braised Crab Meat with Fish Maw Thick Soup, while they had ordered the Braised Crab Meat with Fish Maw and Sliced Abalone Thick Soup for four people. Due to an ambiguous dish name on our kitchen order docket, our kitchen staff mistakenly prepared a different soup in a smaller serving portion amidst fulfilling a high volume of weekend orders.

Upon learning of this mistake, our operations manager promptly contacted the customer. During their conversation, our operations manager apologised for the error and offered a complimentary meal. The customer preferred a refund, which we processed immediately. The customer expressed satisfaction with this resolution.

Additionally, the customer informed us that a representative from Shin Min Daily News had contacted him to share his experience. The customer assured us that he would inform the representative that the issue was resolved satisfactorily and that he would update his online comments to reflect the positive service recovery.

The matter has been resolved to the customer’s satisfaction and the case is now closed.

Top image via Complaint Singapore