Hilton Osaka
1-8-8 Umeda, Kita-ku, Osaka 530-0001 Osaka Prefecture
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4.0
#27 of 444 hotels in OsakaLocation
4.8
Cleanliness
4.5
Service
4.3
Value
3.8
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Set in the business and entertainment area, the Hilton Osaka hotel is linked to one of Osaka's largest shopping malls. Admire the views from Windows on the World restaurant or the Executive Lounge. Unwind in the gym, pool or relaxation salon. The hotel is 3 miles from Universal Studios Japan and 1 hour from Kansai airport.
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Property amenities
Paid private parking on-site
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Business Center with Internet Access
Conference facilities
Parking garage
Paid wifi
Hot tub
Adult pool
Indoor pool
Heated pool
Fitness / spa locker rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Kids' meals
Banquet room
Meeting rooms
Spa
Full body massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Minibar
Flatscreen TV
Safe
Iron
Wake-up service / alarm clock
Refrigerator
Room types
City view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Business
Centrally Located
Languages Spoken
English, Japanese
Location
1-8-8 Umeda, Kita-ku, Osaka 530-0001 Osaka Prefecture
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Itami Airport
6.4 mi•
See all flights
Kobe Airport
16.2 mi•
See all flights
Nishi-Umeda
1 min•Osaka Municipal Subway
Rental Cars
3,180 Restaurants
within 0.3 miles
Reviews
4.0
2,971 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Hilton Osaka is often commended for its prime location near Osaka Station, offering guests convenient access to transport and local amenities. While the hotel's cleanliness and professional service generally earn praise, some guests have experienced inconsistencies in housekeeping.
The rooms receive mixed reviews; they are noted for their spaciousness and Japanese decor by some, but others find them in need of an update. Opinions on value are divided, as certain travelers consider the pricing steep relative to the hotel's offerings.
Location
Convenient
Atmosphere
Inviting
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Attentive
Amenities
Well-appointed
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2,971Reviews84Q+A100Room tips
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Detailed Reviews
Hotel's Favorite
Really nice hotel just across the road from Osaka Station. A great location for hopping on trains for sightseeing. Very comfortable and spacious room and a good choice of restaurants within the hotel. The set dinner in Centrum Grill and Wine was superb and we enjoyed a couple of excellent light meals in MyPlace Cafe and Bar. The staff everywhere were extremely pleasant and welcoming and a special mention for Don at the concierge desk who helped us with the arrangements for our baggage to be sent on to our Tokyo hotel, carefully checking that the hotel would be happy to receive it a few days early. This enabled us to travel to Kyoto by train with hand luggage only for a couple of days before our Tokyo visit.
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Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotels Hilton, オーナー at Hilton Osaka
Responded Feb 6, 2024
Dear Road62210466000, Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan and taking time to write laudatory comments. I am happy to learn that you enjoyed your recent stay. Your kind recognition of our service delivery is certainly gratifying. This will no doubt motivate them to provide an even more superior service. Thanks again and we look forward welcoming you back on your future travels to Osaka.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We checked in several hours early as we were only travelling from Kyoto. We were just expecting to leave our bags until check in time but we were offered an upgrade to a suite which was ready immediately for quite a reasonable extra charge. It was super spacious with an expansive view. Nicely furnished and the bed was very comfortable. Liked the little touches like 2 makeup mirrors.
On the day we arrived a large model railway display had just opened in the hotel foyer. This was a highlight for us, we really loved it.
The hotel is in in a great location very close to the main Shin-Osaka Station (note this is not the shinkansen station).
We enjoyed the Executive Lounge, nice variety of food and never crowded. Breakfasts were very enjoyable but of course there was a lot more variety at the main restaurant buffet. Just a shame the Executive Club is not on a higher floor with a view of the city.
All the staff we dealt with were helpful and friendly.
One negative for us was the rollaway bed provided for our adult son which was very uncomfortable. It was improved somewhat when we requested a soft underlay.
We would stay here again next time we are in Osaka.
On the day we arrived a large model railway display had just opened in the hotel foyer. This was a highlight for us, we really loved it.
The hotel is in in a great location very close to the main Shin-Osaka Station (note this is not the shinkansen station).
We enjoyed the Executive Lounge, nice variety of food and never crowded. Breakfasts were very enjoyable but of course there was a lot more variety at the main restaurant buffet. Just a shame the Executive Club is not on a higher floor with a view of the city.
All the staff we dealt with were helpful and friendly.
One negative for us was the rollaway bed provided for our adult son which was very uncomfortable. It was improved somewhat when we requested a soft underlay.
We would stay here again next time we are in Osaka.
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Date of stay: November 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Our executive king room was comfortable but dated, with a rather outmoded TV.
The Executive Club Lounge did not open until three PM, but offered afternoon tea and evening canapes, which included salads, two hot dishes and desserts. There was also the usual free flow of beer, spirits and wine including Chandon Brut. Breakfast in the restaurant was the usual buffet spread; fine but nothing to write home about.
Sadly the pool was closed during our visit.
As a Hilton Honors Diamond member, I received lounge access, complimentary breakfast and an upgrade to an executive king room, although we were told at check in that we could pay extra for a suite.
All members of staff were friendly and professional.
Pre-stay emails were answered promptly and requests granted.
The Executive Club Lounge did not open until three PM, but offered afternoon tea and evening canapes, which included salads, two hot dishes and desserts. There was also the usual free flow of beer, spirits and wine including Chandon Brut. Breakfast in the restaurant was the usual buffet spread; fine but nothing to write home about.
Sadly the pool was closed during our visit.
As a Hilton Honors Diamond member, I received lounge access, complimentary breakfast and an upgrade to an executive king room, although we were told at check in that we could pay extra for a suite.
All members of staff were friendly and professional.
Pre-stay emails were answered promptly and requests granted.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Have stayed in this property a few times now and again always exceeding all expectations. The service and friendliness of the staff at front desk is outstanding and so also at the 2nd floor breakfast restaurant. The selection of food is great and always nice to stay at this hotel. It makes you feel safe that plastic gloves are still used at the buffet area. Will be back again.
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Date of stay: June 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Hilton Osaka is perhaps the nicest full-service Hilton I've stayed at so far. The rooms are spacious and clean, with tasteful Japanese decor elements. The service is impeccable. A special shoutout goes to the Executive Lounge staff who were attentive, accommodating, and very hygiene-conscious.
The Executive Lounge serves breakfast, afternoon tea, and a light dinner to those who have access. Theoretically, you need not step foot outdoors for food (though you certainly should in Osaka!).
Access from the train station is via tunnel: budget a solid 10 minutes to get from the hotel to your JR train to be safe.
The Executive Lounge serves breakfast, afternoon tea, and a light dinner to those who have access. Theoretically, you need not step foot outdoors for food (though you certainly should in Osaka!).
Access from the train station is via tunnel: budget a solid 10 minutes to get from the hotel to your JR train to be safe.
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Representative Hotel Services, オーナー at Hilton Osaka
Responded Jan 16, 2023
Dear beeaed, Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments. I am happy to learn that you enjoyed your recent stay. Your kind recognition of our service delivery is certainly gratifying and we have shared this with our team member. This will no doubt motivate them to provide an even more superior service. Thank you again for having taken the time to share your positive experience. The team and I are looking forward to learn that you will be returning to Osaka.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Whilst the staff are very friendly, the hotel leaves a lot to be desied if you are travelling as a family unit.We have 2 kids,aged 6 and 3. The room has 2 small twin beds which makes sleeping very tight and uncomfortable.
Housekeeping only provides 2 bath towels despite being asked on each of the 3 days we stayed that we needed 4 towels.The laundry list and bag was never replaced and had to call Housekeeping to have this done.
The one to top it all although, was to be charged USD9.50 for a take away coffee in the breakfast room as there was nowhere else to get a coffee before 08.00!
Try another hotel is my advice which is a pity as the location is great.
Housekeeping only provides 2 bath towels despite being asked on each of the 3 days we stayed that we needed 4 towels.The laundry list and bag was never replaced and had to call Housekeeping to have this done.
The one to top it all although, was to be charged USD9.50 for a take away coffee in the breakfast room as there was nowhere else to get a coffee before 08.00!
Try another hotel is my advice which is a pity as the location is great.
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Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotels Hilton, オーナー at Hilton Osaka
Responded Oct 10, 2023
Dear Helder P, Thank you for having taken the time to provide your constructive feedback, particularly in reference to room quality and breakfast experience. Please accept my apology for having failed to deliver the level of service which you had expected from the Hilton Osaka. We have taken the necessary actions to avoid future repetition. We value your feedback, which will assist us improving the need of our guests. Thank you anew, and hope to have another opportunity of welcoming you, when your travels bring you to Osaka, to demonstrate that your comments were not made in vain.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’ve stayed here twice: once with my mom who is a Hilton employee and a Gold member and once with my bf. I also hold Gold status with Hilton.
Both times I went was during the beginning of corona and on a weekday. When my mother checked in, she was given a room on the 18th floor. When I checked in the second time, I was placed on the 32nd floor and boy did it make a difference. I actually asked to be upgraded so I think that’s why I got a higher floor. Even though the room types are the same, the 32nd floor one was newly renovated inside whereas the 18th floor one was only partially. You can tell when you look at the door and the bathroom.
Regardless of the outside of Hilton which looks a bit outdated, the lobby was still beautiful. The lounge, my oh my, was it amazing or what. They had a large variety and also it was soo tasty. The view was also pretty good. Breakfast buffet was like your typical Asian Hilton hotels which are like 5 star hotels in the west aka amazing breakfast. They had everything literally! Staff members were also very friendly.
Both times I went was during the beginning of corona and on a weekday. When my mother checked in, she was given a room on the 18th floor. When I checked in the second time, I was placed on the 32nd floor and boy did it make a difference. I actually asked to be upgraded so I think that’s why I got a higher floor. Even though the room types are the same, the 32nd floor one was newly renovated inside whereas the 18th floor one was only partially. You can tell when you look at the door and the bathroom.
Regardless of the outside of Hilton which looks a bit outdated, the lobby was still beautiful. The lounge, my oh my, was it amazing or what. They had a large variety and also it was soo tasty. The view was also pretty good. Breakfast buffet was like your typical Asian Hilton hotels which are like 5 star hotels in the west aka amazing breakfast. They had everything literally! Staff members were also very friendly.
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is very central with underground walkway connecting to Osaka and Umeda station. It is also just a 10-min ride to Shin-Osaka station which is the station for bullet train providing a seamless transport to Tokyo.
The hotel itself is also connected with a shopping mall called "Hilton Plaza" with many luxury brands.
We stayed in a deluxe room since we didn't get upgraded despite being a diamond member (Understandable for Christmas). However it is quite spacious and the bed is very comfortable.
Being a diamond member we were granted a lounge access which includes breakfast, afternoon tea and evening cocktail all in the comfort of the lounge. The executive lounge is very modern and large compared to other Hilton properties I've been to.
The afternoon tea is my favourite, there are lots of delicious patisseries to choose from.
The lounge concierge also gave us a map for places to see and some recommendations which are much appreciated. She also helped us arrange a transport to Shin-Osaka on our last day which went perfectly as planned.
The hotel itself is also connected with a shopping mall called "Hilton Plaza" with many luxury brands.
We stayed in a deluxe room since we didn't get upgraded despite being a diamond member (Understandable for Christmas). However it is quite spacious and the bed is very comfortable.
Being a diamond member we were granted a lounge access which includes breakfast, afternoon tea and evening cocktail all in the comfort of the lounge. The executive lounge is very modern and large compared to other Hilton properties I've been to.
The afternoon tea is my favourite, there are lots of delicious patisseries to choose from.
The lounge concierge also gave us a map for places to see and some recommendations which are much appreciated. She also helped us arrange a transport to Shin-Osaka on our last day which went perfectly as planned.
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Date of stay: December 2019Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The location is fantastic. The hotel is directly connected to the train subway maze which can be confusing but very convenient when you figure it out. Lobby was spacious and welcoming though busy at times. Rooms are clean and comfortable and like all Japanese hotels are very minimalistic which is a good thing but could be cheaper. You are literally in the middle of everything and connected to a mall and amazing food outlets which Osaka is famous for. Bell boy actually walked us to the bus station with all our luggage when checking out as we had a child and were quite loaded. Will never forget that gesture as even though bus pick up was close it was impossible to take all our things in one go. The bellboy also waited for the bus to come then loaded our stuff on the bus. I was shocked. Thank you buddy.
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Date of stay: April 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is so comfortable and located right next to the Osaka Station. Check in was fast and the hotel rooms were spacious. We reserved adjoining rooms which was perfect for four people. Each room has two bottles of complementary bottled water. The buffet breakfast had a wide variety of American and Japanese foods. Everything was delicious especially the soups. The staff were very friendly and accommodating. There are many eateries and convenient stores nearby. The only downside was that the shoji doors didn’t close the all the way so there was a crack left open for the sun to creep into the room everyday, also there was a tear in the wall paper in the master room. I really enjoyed staying here and would stay here again.
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Representative Hotel Services, オーナー at Hilton Osaka
Responded Mar 28, 2023
Dear kdooka, Thank you for having taken the time to provide your constructive feedback, particularly in reference to room quality and breakfast experience. We are delighted to learn that you enjoyed your visit and the services provided. Your kind recognition of our service delivery is certainly gratifying and this will no doubt motivate them to provide an even more superior service. The team and I are looking forward to learn that you will be returning to Osaka.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There is hi speed internet, but personally I would not rebook this hotel. The rooms are tiny, the ex lounge is full of 3-4 yr old kids, and the menu never varies.
Im not wild about Hilton in Japan!
Yes. Gym and pool access included but not breakfast. Breakfast is 5000jpy per person.
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"Stay on the 34th floor. Great views, plus no guest rooms above (35th floor is banquet hall used for special events)"Read full review
"It is across the train station and public transit. Very easy to get a train to your next destination."Read full review
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PRICE RANGE
$221 - $302 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton osaka hotel osaka, hilton international osaka, osaka hilton international
LOCATION
JapanKinkiOsaka PrefectureOsakaOsaka Station / Umeda
NUMBER OF ROOMS
527
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hilton Osaka
Which popular attractions are close to Hilton Osaka?
Nearby attractions include Osaka Station City (0.2 miles), Hankyu Umeda Honten (0.2 miles), and Grand Front Osaka (0.3 miles).
What are some of the property amenities at Hilton Osaka?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Osaka?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Osaka?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Osaka?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hilton Osaka?
Conveniently located restaurants include Hanadako, Tavern Uoman Links Umeda, and Yakiniku no Gyuta Honjin Links Umeda.
Are there opportunities to exercise at Hilton Osaka?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Hilton Osaka?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Osaka offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Osaka?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to Hilton Osaka?
Many travelers enjoy visiting Osaka Castle (1.9 miles), Osaka City Central Hall (0.7 miles), and Osaka Prefectural Nakanoshima Library (0.6 miles).