Help Center
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Contact ODJFS
Please note that only the Office of Unemployment Insurance can respond to questions regarding unemployment benefits.
| Topic | Description | Contact Information |
|---|---|---|
| Unemployment Insurance | Unemployment insurance provides short-term income to unemployed workers who lose their jobs through no fault of their own. |
Phone: (877) 644-6562 |
| Child Support | If you have a question about your child support case, please contact your county’s child support enforcement agency. Find your local agency number. |
General: Child Support Customer Inquiry Call Center: Interactive Voice Response (IVR) system: Interstate Central Registry: |
| Chief Inspector | This office conducts internal investigations and is responsible for business continuity. | Phone (614) 466-3015 Fax (614) 466-0207 |
| Communications | This office informs and explains the agency’s programs and services to the news media and other interested parties. It develops brochures, public service announcements, and other materials to promote agency initiatives and inform the public about programs and services. Staff in this office do not have access to case-specific information. | Fax (614) 466-0292 |
| Employee and Business Services | This office manages the agency’s administrative services, including human resources, facility operations, and organizational development. | Phone (614) 466-2455 Fax (614) 466-1048 |
| Families and Children | This office oversees Ohio’s adoption, foster care, child protective services, and adult protective services programs. If you have questions about your case or need services, please contact your county public children's services agency. Find your local agency number. |
General: Ohio Children's Trust Fund: To Report Child Abuse: |
| Family Assistance |
This office oversees adult protective services; the refugee services and Ohio Works First (OWF) cash programs; the Prevention, Retention, and Contingency program; the Supplemental Nutrition Assistance Program (SNAP); and employment and training programs related to refugee services, OWF, and SNAP. If you have questions about a specific case, please contact the local County Department of Job and Family Services. You can find your local county office here: Local Agencies Directory | Job and Family Services (ohio.gov)
Please note: The Ohio Commission on Fatherhood and state child care program moved to the Ohio Department of Children and Youth: Department of Children and Youth | Ohio.gov Child Care Helpdesk: 1-877-302-2347 Email childcarepolicy@childrenandyouth.ohio.gov Commission on Fatherhood: Email Fathers@childrenandyouth.ohio.gov
Other state agencies: Ohio Medicaid Hotline: (800) 324-8680 State of Ohio Sheriffs Departments |
General - Family Assistance:
Email Family_Assistance_Inquiries@jfs.ohio.gov
Out-of-State Inquiries for TANF and SNAP: *For unemployment inquiries, contact our Unemployment Insurance office.
Report OWF and SNAP Fraud:
|
| Fiscal and Monitoring Services | This office includes the bureaus of County Finance and Technical Assistance, Grants Management and Federal Reporting Services, Budget and Cost Management, Program Integrity, Monitoring and Consulting Services, Data Management and Reporting, Audit Resolution, and Internal Controls and Compliance. | Phone (614) 466-4303 Fax (614) 995-5004 |
| Information Services | This office is responsible for the development, enhancement, and maintenance of all internal and computer systems for the agency. |
IT Help Desk (for ODJFS network users: Chief Information Officer To Report Security Issues: If you are not an ODJFS network user, please contact the office with which you are doing business. |
| Legal and Acquisition Services | This office manages the agency's legal affairs, contractual agreements, and acquisition of goods and services. |
Phone (614) 466-4605 TTY/TTDD (866) 221-6700 Office of Contracts and Acquisitions Bureau of State Hearings |
| Legislation | This office advocates for the agency's mission and vision before the Ohio General Assembly and Congress and also manages the Constituent Services Section, which responds to questions and concerns from customers, legislators and others. | Constituent Services Phone (614) 466-9280 Fax (614) 466-0292 TTY/TDD (614) 728-0799 |
| Workforce Development | This office administers several federal workforce programs and oversees a network of local OhioMeansJobs centers, which provide free job training and other services for Ohioans looking for work and employers seeking workers. OhioMeansJobs Centers Locations |
General Bureau of Labor Market Information |
