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Dorothy percy 2016 cv
- 1. Dorothy Percy Flat 3, 20 Ormeley Road London SW12 9QE E: dorothypercy@hotmail.com M: 0790 335 0339 ADDITIONAL INFORMATION: University Entrance-Auckland,New Zealand RegisteredBPSPsychometric Assessor- LevelsA &B Train the Trainer WORK HISTORY L&D Manager – 6 month FTC North Highland (Consulting) – November 2015 – May 2016 Duringperiodof contract, aimwas to buildstrongrelationshipstounderstandcurrentbusiness challengesandpriorities. Create andimplementchange thatwill take L&Dforwardand help deliveragainsttheirplannedgrowth strategy Undertake overviewof L&D,specifictoUK, workingwithambiguity aroundUSparent UnderstandkeyL&D prioritieslinkedtonew Opstratmodel rollingoutinApril 2016 Managed L&D coordinator.Coachedanddevelopedtobuildskillsetsandknowledge CreatedrobustL&D budget,linkedtocapabilityneedstosuccessful secure investmentpot Reviewedandimplementednew2day inductiontoreflectnew businessmodel LiaisedwithL&Dexternal suppliers,reviewedT&C’s, spendanddeliveryaimedat reducing cost, reviewingcontentandaligning deliverylinkedtonew Opstrat CreatedL&D brand,(Learn& Teach) linkedtoindividualsCareerPathways&Expectations Introducedconceptof blendedlearning,applying70:20:10 principle.Supportedlocal business area’sto adopt andcreate specificL&Dplanslinkedtoeachforknowledge sharing GatheredMI linkedtohelpshape more strategicthinkingaroundquarterlyL&Dcalendars. Implemented more robustprocess totrack,manage and review L&Dactivityusingdashboard to supplyinformationatmonthlyLeadershipmeetings L&D Manager - FTC Jardine Lloyd Thompson – Cityof London - April 2014 - June 2015 Trustedadvisorbydemonstratingsubjectmatterexpertise toHRDirectors/HRBPs ConductedTNA across 5 OpCo’s, 8,000 employees toidentifyL&Dneeds Introducedblendedlearningapproach via70:20:10 principle whichsaw increaseinattendance at L&D coursessupportingneedtodevelopcapabilitywhilstcreatingamore positive culture Reviewed datedManagementDevelopmentProgramme. Wrote andpresented white paperto supportchangesand presentedtoseniorLeadershipteamforapproval andsignoff Introducednewexternalsuppliers,workedcollaborativelyre new blendedlearning offering Presentedsuccessful businesscase,topurchase,implementnew online360 feedback tool CreatedL&D commsstrategy includingExecutive andManagerbriefings, new intranetcontent, core learningcalendar, MDPprogramme andbespoke L&Dnewsletter Created& launchednew L&Dbrand to drive employee engagement Createdanddesignednewintranetpageswhich hadover5,000 visitswithinfirst3months Designed 3new Behavioural CompetencyFrameworksaimedat SeniorManagers,Managers and IndividualContributors.Used a'What and How' approachto set clearexpectationsforall Feb2014 - March 2014 – round the worldtrip/familyweddingin NZ
- 2. Leadership& Management DevelopmentConsultant AXA Insurance - Cityof London - September2011 to January 2014 Global matrix organisation withover33,000 employees. Partof UK Talent,Leadership& Developmentteamsupporting 5UK OpCo’s Engagedstakeholdersviathe Ulrichmodel across5 OperatingCompanies bypartneringwith OpCo’s, HR, L&D, andTalent,Leadership andPay& Reward teams Projectownerand SME on Performance Management.Prepareddetailedanalysisandreport and presentedtoGroupHR Directoron quarterlybasis Createdteamof PM Championsto supportand deliverstrategicaims. Responsible for improvingcompliance re performance management;creatingculture shifttowardBAUactivity Designed newL&Dintranetpagesand contentwith guidesandmanagers toolkitstosupportd Part of global projectteamwhodesigned,deliveredandimplementednew global Leadership Framework acrossall 5 operatingcompaniesinUK Redesigned/deliveredTalentprogramme ('Accelerate'). SupportedGroup TalentManager embedperformance managementintoTalentstrategyusing9box grid model Projectleadona new 'People ManagerCompetencyFramework' - a self-assessmentonline frameworkaimedatbuilding capability of peoplemanagersacrossall Levels October 2010 - August 2011 – career sabbatical L&D Manager AlexanderMann Solutions - London - March 2008 to October 2010 Managed team4, includingremote management.Performance reviews,coaching&development Rebranded/relaunched L&Das‘CareerDevelopmentCentre'(CDC).Aimtobe inclusiveviaa 'virtual'L&D online presence across UK,Ireland,Europe, AustraliaandAsia Designedover40 L&D courses,blendedandbasedon70:20:10 principle. Createdcommsstrategyaimedat increasinguptake,buildingcapabilitybottomupand supportculture shifttowardone of self-drivendevelopment,uptake increasedby 40% ConsultedwithLeadershiptounderstandmanagementneeds.BasedonTNA,designed modularbased,'ManagementDevelopmentProgramme'fornew,existingandemerging managersto supportdevelopmentskillsandbehavioursand improve performance Responsible creationandmanagementof L&Dbudget. ProducedMI reportslinkedtospend Managed external supplierrelationships,commercial agreementsandservice levels SuccessfullyinfluencedCEOtoinvestinonline 360psychometrictool (TalentQ) Assessed250 Managers globallyandsimultaneously. 121 feedback given,capabilitygapsidentified, targeted personal developmentplans createdtoclose Improvedperformance managementprocessresultingin targeteddevelopment of individuals resultinginadecrease inunderperformance andanincrease inretentiondue topersonal developmentplansandcareerpathways Developed anddesignedinaugural'AMSFoundation Programme'specificallyforGraduates and Apprentices.Aimedatgrowingourown talent,reducinghiringcosts andaccelerating careerjourneys Designednew L&Dintranetpage andcontent.Implementednew L&Dpolicyaspart HR handbook,including'SupportedStudy'initiativewithclaw back ProducedmonthlyMI to supportROI. SetL&D teamtargets re continuous improvement PostauditL&D, AMS gainedfirstISO9001Accreditation/Bronze ratingfromInvestorsinPeople
- 3. L&D Manager Capital Consulting- January 2007 to March 2008 Established firstin-house L&DFunction. Createdstrategy,brand,processes,andbudget ConductedTNA'swithseniormanagement/Executive.Presentedstrategyto CEO LaunchednewL&D brand,'Growing andLearning' usingblendedlearningapproach Designed &deliveredover25 new coursesaimedacrossall Levels.Feedback, 85% or above Created,designedanddelivered3day residential ManagementDevelopmentProgramme Managed entire endtoendprocessfromvenue toprocurement,review andevaluation GeneratedrevenuestreamdeliveringL&Dcontentfor clients. ConductedTNA,designand delivery.ClientsincludedRSA,Vodafone,Yahoo,Verizon,Britvic,Amex TalentQ- PsychometricAssessment –turnedaroundpoorlymanagedrelationship tomaximise investment. Over80 employeesinclientfacingroles undertook qualification (Level A&B) Undertookstudyandbecame qualifiedinLevelsA&B Manager RP Cushing RecruitmentLimited- London- September2005 to September2006 StrategicFocus - aimedat improvingperformance andincreasingsalesrevenue of consultants Increased revenue byeffectivelymanagingteamsviadailyteammeetingsandweekly121’s Agreedwitheach teammemberclearobjectivesand KPI'sandsupporteddevelopment ROI sawtargets exceeded,organicgrowthandpromotionof highachievingconsultants Collaborated withHR,creatingnew jobdescriptions,behavioursandcompetencies/These were implementedvianew hiringmodel withdirectimpactonqualityof hires Designed anddeliveredrange of bespoke L&Dmodules to developskillsandbehaviours Additional projectsincludeddesignof new Corporate InductionProgramme Temp - Oct 2001 to Sept 2005 – Varietyof temporary/contract Divisional Director PFJ/ Graduate RecruitmentCompany – London - September1999 to September2001 Hiredcreate new business-to-businessdivisionandincrease PFJ'smarketshare andprofitability Recruited 13 newconsultants,created4 teamsandledeach intonew vertical markets Exceededrevenue target,achieving£990,000 in Year 1, grew team from1 to 13 insame period CompletedTrainthe Trainercoveringleadershipandmanagement skillsandknowledgeshared Designed &deliverednew 2dayManagementTraining Programme fornew managers Produced andpresented monthly Managementreportslinkedtoperformance andrevenue Travel through Asia Pacificto London – temping- Oct 1997-Sept 1999 SeniorRecruitmentConsultant Opal ConsultingGroup- Auckland, NZ - Oct 1994 - July1997 Hiredto developa‘cold'desk recruitingroles onacontingencyandretained basis Top performerwithin3months.Exceededannual targetby 120% Part of clientbidteam,winningseveral new PSL’s(PreferredSupplierAgreements YellowPages- Auckland,New Zealand- July 1991 to October 1994 Salesexecutive –clientswere NZ'smajorCorporates,nationalspendacross18 Directories Exceeded targetsbothonexistingclientsandon generationof new businesstarget Top 5% of topperformersnationally. Grew clientrevenue of portfolioto NZ$3.5million Achieved salesincentivesawardsincludingtripstoNoumeaandFiji Receivedhighestnumbercustomerletters nationally relatedtointegrity,customerservice