How do I request a refund for an item in an online order?
If your order was delivered or collected in the last week, you must request a refund via the groceries website by following the instructions below:
- Log into your groceries account
- Go to the "Orders" section
- Choose the correct order and follow the instructions to complete the refund request.
If you received your online order more than a week ago and wish to request a refund for an item in the order, our team will be pleased to help you.
Please contact the team by completing and submitting the form below and one of the team will contact you shortly."
Note
It can take 7 to 10 days to receive your refund.
Updated on: 24 May 2024