Contact us
Contents
- Overview
- Common queries
- Start a LiveChat
- Follow us
- Online query form
- Phone
- Postal address
- Complaints and feedback
- Automatic calls
- Help us to deliver excellent customer service
Overview
We can help if you need to:
- report a repair
- discuss your rent or make a rent payment (you can also pay your rent online)
- talk to us about a crisis loan
- talk to us about homelessness - see how to contact us about homelessness
Common queries
Information about common queries:
- report an emergency repair
- paying your rent
- check your rent account
- Rubbish removal (South Tyneside Council)
- report an issue in your area
- contact South Tyneside Council
Start a LiveChat
Have an online conversation with one of our Customer Service Advisers, available 9am to 5pm Monday to Friday.
Please note: We are unable to take payments or set up Direct Debits over this service.
Follow us
Follow us on Facebook and Twitter for regular updates, events and useful information.
www.facebook.com/stynesidehomes
www.twitter.com/stynesidehomes
You can also follow us on YouTube: YouTube: South Tyneside Homes.
Online enquiry form
Complete our online form and we will get back to you.
We aim to respond to customer enquiries within 5 working days.
Please do not report emergency repairs via this form.
Phone
0300 123 6633
Our opening hours are Monday to Friday from 8am to 6.30pm, and 24 hours for emergency repairs.
Mondays are our busiest day. If your query is not urgent, you may get through quicker by calling later in the week.
If you need to contact us about homelessness, call us for free on 0800 141 2645 (Monday to Thursday 9am to 5pm, and Friday 9am to 4.30pm). Or call 0191 456 2093 outside of these times. More about homelessness.
connect2@southtynesidehomes.org.uk
Our opening hours are Monday to Friday from 8am to 6.30pm.
We aim to respond to customer enquiries within 5 working days.
Postal address
South Tyneside Homes
South Shields Town Hall
Westoe Road
South Shields
NE33 2RL
Complaints and feedback
We always want to hear your views on our services, both positive and negative.
Automated calls
We use automated outgoing calls for various purposes, such as to notify you about your rent account, or to ask you for feedback.
Read more about automated calls.
Help us to deliver excellent customer service
At South Tyneside Homes, we pride ourselves on delivering outstanding service.
Occasionally, some customers make unreasonable demands that could affect the level of service we can provide to other customers.
To protect staff and the quality of service we provide, we reserve the right to manage or restrict customer communication and operate an Unacceptable Behaviour Policy.
Please help us continue to deliver outstanding service by communicating to staff in a reasonable and appropriate manner.