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Activation key not working say contact support

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RRBGUNNER

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  • Real Name: Ronald Bielefeld

Activation key not working say contact support

PostWed Feb 03, 2021 5:58 pm

I just received my Resolve activation key and Speed Editor. I have downloaded and installed Resolve 17 Studio on my Windows machine. When Resolve asks for the activation key I enter it and it gives me an error statement saying contact BM support. Can someone please help me solve this issue. I have emailed support with no response and called and I can't get through. Very frustrating. Thanks for any help.

Ron
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Jim Simon

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Re: Activation key not working say contact support

PostThu Feb 04, 2021 7:53 pm

You'll have to keep trying Support. We can't help with that.
My Biases:

You NEED training.
You NEED a desktop.
You NEED a calibrated (non-computer) display.
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Uli Plank

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Re: Activation key not working say contact support

PostFri Feb 05, 2021 8:45 am

If that was yesterday, try again, they seem to have fixed something. If it still doesn't work, try a tethered smartphone.
Now that the cat #19 is out of the bag, test it as much as you can and use the subforum.

Studio 18.6.6, MacOS 13.6.7, 2017 iMac, 32 GB, Radeon Pro 580
MacBook M1 Pro, 16 GPU cores, 32 GB RAM
Sonoma 14.5 with 19b3 (sandbox)
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steadfast4life

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Re: Activation key not working say contact support

PostThu Feb 18, 2021 8:16 pm

Im having the same problem. 4 calls to support, 2 email correspondence. they pointed me at the forum. Now were being pointed back to support. What is the deal? The only advice is to tether a smartphone. I did that but my activation code still doesnt work.
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OliverZ

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Re: Activation key not working say contact support

PostFri Feb 19, 2021 7:40 am

To what extent should a "tethered smartphone" help here? On my PC I only have LAN via router ...
Could it be that the key only works with version 16 and only then can you "update" to 17?
Regards
Oliver

PC: W10p64 (21H2), i7-5820k, 32GB, GTX1660Ti (6GB), 2x1TB M.2, 1x4TB SSD
NB: W11h64, AMD RYZEN 7 5800H, 64GB, RTX3060 (6GB), 1x512GB M.2, 1x1TB M.2, 1x8TB SSD
Resolve Studio 17.4.6/4, NVIDIA Studio 512.15
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Uli Plank

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Re: Activation key not working say contact support

PostFri Feb 19, 2021 8:29 am

It should work either way, no need to install 16 first.
Now that the cat #19 is out of the bag, test it as much as you can and use the subforum.

Studio 18.6.6, MacOS 13.6.7, 2017 iMac, 32 GB, Radeon Pro 580
MacBook M1 Pro, 16 GPU cores, 32 GB RAM
Sonoma 14.5 with 19b3 (sandbox)
SE, UltraStudio Monitor G3
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