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This is the official subreddit for Proton VPN, an open-source, publicly audited, unlimited, and free VPN service. Swiss-based, no-ads, and no-logs. Brought to you by the scientists from r/ProtonMail. We discuss Proton VPN blog posts, upcoming features, technical questions, user issues, and general online security issues.


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ProtonVPN & Administrator Account

I cannot seem to get ProtonVPN to work unless I am logged in as an administrator. I'd rather not have to use it this way and was curious if there was any plans to address this? I've tried it on a few PCs, and all require administrator accounts to start.

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u/lucius42 avatar

Good question.

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[deleted]

I don’t know why all the big VPN companies require this. The OpenVPN AS client doesn’t need admin rights to run and add the necessary routing table entries.

You shouldn’t need to log in as an administrator however, just accept the UAC prompt.

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[deleted]

I've done this and ProtonVPN Client just never starts. I see various ProtonVPN processes attempting to start, but the client never does.

I even installed Windows 10 Pro fresh on a PC and tried using ProtonVPN out of the box with a user account (after installing as administrator) and it didn't work in that way either.

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u/lucius42 avatar

Paging u/protonvpn

u/leewatson85 avatar

If you account is not an admin account you will run into problems trying to install the program correctly.

u/Rafficer avatar

Shouldn't be the case when you tick that it should start on system startup. The admin prompt appears when ProtonVPNservice is starting, which is essential and needs admin privileges.

u/lucius42 avatar

This is not my experience. The service actually starts without admin rights during PC startup but turning on the ProtonVPN interface (also known as "double clicking the ProtonVPN icon") invokes UAC prompt.

u/Rafficer avatar

That's weird... Is your UAC more sensitive than default?

u/lucius42 avatar

Nope, default UAC, default user account.

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u/protonvpn avatar

It would be great if you could send us Event Log to support@protonvpn.com. We have to check what happens with the service itself on startup, is it possible for you to do that?

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[deleted]
[deleted]

Like u/lucius42, I have not had this experience.

Even giving the admin password to the UAC prompt, the ProtonVPN interface never starts, instead I see all sorts of ProtonVPN processes starting in the background. My UAC sensitivity is the default as well.

u/Rafficer avatar

I would recommend checking with their support team.

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