Park Grand Paddington Court
27 Devonshire Terrace Paddington, London W2 3DP England
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4.5
#129 of 1,129 hotels in LondonLocation
4.7
Cleanliness
4.5
Service
4.5
Value
4.4
See why so many travelers make Park Grand Paddington Court their hotel of choice when visiting London. Providing an ideal mix of value, comfort and convenience, it offers a charming setting with an array of amenities designed for travelers like you. You’ll enjoy relaxing rooms that offer a flat screen TV, air conditioning, and a refrigerator, and you can stay connected during your stay as Park Grand Paddington Court offers guests free WiFi. The hotel features a 24 hour front desk, a concierge, and room service. Plus, Park Grand Paddington Court offers a fitness center and breakfast, providing a pleasant respite from your busy day. Given the close proximity of popular landmarks, such as Buckingham Palace (1.8 mi) and Primrose Hill (1.9 mi), guests of Park Grand Paddington Court can easily experience some of London's most well known attractions. During your visit, be sure to check out one of London's popular tapas restaurants such as Dishoom Covent Garden, The Shed, and StreetXO, all a short distance from Park Grand Paddington Court. If you’re looking for something to do, Natural History Museum (1.2 mi), Harrods (1.2 mi), and V&A - Victoria and Albert Museum (1.2 mi) are a nice way to spend some time, and they are all within walking distance of Park Grand Paddington Court Hotel. We’re sure you’ll enjoy your stay at Park Grand Paddington Court as you experience all of the things London has to offer.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Kids club
Taxi service
Business Center with Internet Access
24-hour security
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Snack bar
Baggage storage
Newspaper
Non-smoking hotel
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Room service
Safe
Laptop safe
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TheAA: The Automobile Association.
HOTEL STYLE
Mid-range
Residential Neighborhood
Languages Spoken
English, Italian
Location
27 Devonshire Terrace Paddington, London W2 3DP England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 97 out of 100
97
London City Airport
9.9 mi•
See all flights
Heathrow Airport
12.3 mi•
See all flights
Lancaster Gate
5 min•Underground
Rental Cars
117 Restaurants
within 0.3 miles
Reviews
4.5
4,228 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Park Grand Paddington Court garners commendation for its enviable location near Paddington Station and central London attractions, which visitors find highly convenient. The spotlessness of the hotel is a recurring theme in traveler feedback, with meticulous rooms and well-kept facilities often highlighted.
Although the hotel's amenities and service typically receive high marks, with staff described as professional and attentive, some guests have pointed out the breakfast offerings and room sizes as shortcomings. The atmosphere is well-received, with modern touches and comfortable beds, yet opinions on value diverge, as a number of guests find the cost steep relative to the room dimensions and amenities.
Location
Convenient
Atmosphere
Inviting
Rooms
Cramped
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Satisfactory
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4,228Reviews107Q+A100Room tips
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Detailed Reviews
Stayed here in May with my two grown sons in a triple room. Was very clean and more than enough space. We had complimentary toiletries, fruit, wine and cans of fizz, along with the usual tea, coffee and biscuits. I double checked that they were free with reception! Requested ironing board and iron, and more tear bags and milk. Both times my request was sorted within minutes. All staff we spoke to, from reception to breakfast staff were happy, friendly and helpful. Breakfast was included with our room, but was only £11.99 anyway and for London that was a real bargain. Food was fine, more than value for money and service was excellent. Would not hesitate to stay here again and highly recommend.
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Date of stay: May 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LuanneDias, Reception Manager at Park Grand Paddington Court
Responded Jun 18, 2019
Dear Millsybubs, Thank you very much for your amazing review of the Park Grand Paddington Court. It is a great pleasure to read your kind words about our team especially about the service provided by the team, who went beyond to make your stay comfortable. I am absolutely thrilled that you enjoyed your first stay and you stay with us in the future. We look forward to welcoming you. wish you well. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ideally situated in a quiet street, yet only five minutes stroll from Paddington station. Helpful staff on the front desk (who organised a prompt delivery of an iron and ironing board when requested).
A compact room, to be expected central in London, with a brand new bathroom and all expected amenities. The single bed is fine (although I'm over 6ft4 so it was a little short in length). Aircon worked well, the room was very quiet and a good place to rest.
A compact room, to be expected central in London, with a brand new bathroom and all expected amenities. The single bed is fine (although I'm over 6ft4 so it was a little short in length). Aircon worked well, the room was very quiet and a good place to rest.
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Date of stay: May 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LuanneDias, Reception Manager at Park Grand Paddington Court
Responded Jun 24, 2019
Dear andyrA9775LV, I am delighted to read your feedback following your stay with us at Park Grand Paddington Court. Many thanks for highlighting the friendly service that the team provided you with and despite the size of the room your stay was a comfortable one. It is a real pleasure to learn that you had an excellent stay with us and the team and I look forward to your next stay. Best Wishes.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Had a friends bday brunch here. The venue for the brunch is small but can not fault the service and attention from the staff. Very nice and attentive and brilliant value for money. They even brought out a small cupcake on a plate with a candle and happy birthday written in chocolate on the plate for my friend. Very lovely afternoon.
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Date of stay: May 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LuanneDias, Reception Manager at Park Grand Paddington Court
Responded May 28, 2019
Dear Nadine114, Thank you very much for taking the time to share your review following your most recent visit. I am indeed very pleased to know my team was able to add a special touch to your experience with us. Your comments have been shared with the team, which will I am certain motivate them to go the extra mile for our guest. It would be our pleasure to welcome you once again to the Park Grand Paddington Court. Should you need any further assistance with your future bookings, I remain at your disposal. Best Wishes.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for an award ceremony for work. Facilities good. Rooms clean and spacious.
Nice selection of drinks and snacks as standard.
Overall quality was very good & breakfast was lovely.
Loses a star for no bath robe or slippers which is stated as standard!
Nice selection of drinks and snacks as standard.
Overall quality was very good & breakfast was lovely.
Loses a star for no bath robe or slippers which is stated as standard!
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Date of stay: May 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LuanneDias, Reception Manager at Park Grand Paddington Court
Responded Jun 24, 2019
Dear Alexo585, Thank you for taking the time to share a review following your stay with us at Park Grand Paddington Court. I am pleased to see your overall stay with us was a pleasant one. Your feedback has been taken on board and necessary changes will be implemented to provide better service to the guest. Best Wishes.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for 3 nights. Very satisfied. Very inviting and clean. The staff was very helpful. Especially Andrei. We recommend it highly. Location was very good. The staff in reception helped us a lot and was always smiling. We slept absolutely well.
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Date of stay: May 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LuanneDias, Reception Manager at Park Grand Paddington Court
Responded Jun 24, 2019
Dear Jan-Magnus Ø, Thank you for writing a 5 star review of the Park Grand Paddington Court. I am delighted that our staff was able to make your stay a fantastic one. It is a great pleasure to read your kind words about the team and how they went the extra mile to wow We can't wait to welcome you back. Best Wishes.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing - the food, the staff, the Venue was absolutely awesome.
We had a party of 19 and everyone enjoyed the Indian afternoon tea, the food was tasty and presentation was outstanding. I would personally like to say a big THANK YOU to Alisa and all the staff who were outstanding. Highly recommend Indian afternoon tea.
We had a party of 19 and everyone enjoyed the Indian afternoon tea, the food was tasty and presentation was outstanding. I would personally like to say a big THANK YOU to Alisa and all the staff who were outstanding. Highly recommend Indian afternoon tea.
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Date of stay: May 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LuanneDias, Reception Manager at Park Grand Paddington Court
Responded Jun 24, 2019
Dear 17alpa, Thank you very much for taking the time to share your review following your recent stay with us. We highly appreciate your comments and are glad we had the opportunity of making the Bridal Shower a memorable one. Thank you once again for booking with us, with hope to welcome you in the not too distant future. Best Wishes.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here as we were attending a conference at Royal Albert Hall and this location is just a 15 -20 minute walk across Hyde Park to RAH, as well as a ten minute walk to Paddington station. It is very reasonably priced for a hotel in London and I was pleasantly surprised at how new and clean the rooms were. I had forgotten to request an early check in but the front desk was able to accommodate me and gave me a room at 10:30 in the morning which I really appreciated after flying through the night. Each room also has a local smart phone in them which you are welcome to take with you as you move about London which is extremely helpful. The one thing I did not love is that my bed was pushed into a corner of the room because the room was so small, and clearly this meant that everyone sleeps on the side of the bed opposite to the wall, meaning that the bed had a very significant slope to it. I had to sleep with a pillow propped against my side every night to lessen the sloping/rolling down hill feeling. This was room 611 so perhaps just request a different room. Other than that the stay was really good and I would stay here again.
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Date of stay: May 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LuanneDias, Reception Manager at Park Grand Paddington Court
Responded Jun 24, 2019
Dear Thank you very much for taking the time to share your review following your recent stay with us. We are pleased that you enjoyed relaxing in our hotel and experienced exemplary guest services throughout your stay from the team. I am glad that that you took advantage of our well connected location and the in rooms facilities. I am happy to see despite the size of the room, your stay with us was a comfortable one. It would be my pleasure to assist you personally with a room type of your preference on your next visit. We cannot wait to welcome you back again. Best Regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I cannot understand how Hotels in London can possibly call this a guest room!!! The room was so small that I could not even fit my small suitcase on the floor. Overpriced and terrible place to stay! Will never come back!
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Date of stay: October 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Poor service. Never seen such lethargy where upon repeated reminders staff don't turn up or don't do what's promised. The used glasses are lying in my room since few days - I arrive late at night - and no one has bothered to collect them Inspite of repeated calls.
Basic things like water is not provided in the room without a charge even in club double room. Quite a cheap approach.
The management staff do not have customer service training - they say no to everything because 'it's a management policy'.
Basic things like water is not provided in the room without a charge even in club double room. Quite a cheap approach.
The management staff do not have customer service training - they say no to everything because 'it's a management policy'.
Read more
Date of stay: May 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LuanneDias, Reception Manager at Park Grand Paddington Court
Responded Jun 16, 2019
Dear SatyamevJ, I do not believe you have stayed with us at the Park Grand Paddington Court. We provide a very good customer service. I would strongly disagree we say 'No' to our guest. Besides we have checked all possibilities for your booking with us and were not able to find any. I have sent a message to your TripAdvisor inbox, requesting details of your booking so we can investigate the matter and come to a certain conclusion. I would highly appreciate your reply. You could also contact me directly on dm@parkgrandpaddingtoncourt.co.uk. I look forward to hearing from you. Thank you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very affordable meals for London, tea for two great British experience; with a choice of Indian tasty foods
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I had a single room (with a single bed) that had a normal shower (you had to step up into the shower)
Mine was 109 with the balcony over the second exit on the street. The balcony was not accessible by the window although. A nice room, a deluxe one with some room in front of the bed, wirh the fridge and the desk also in front of the bed. The entrance door was in front of the main stairway and the lift but not that noisy anyway.
Hi, My breakfast was included in my entire package so I really don’t know about individual service charges. You can visit their website or get in touch with them via email to know their charges. Thank you
Yes. The hotel has a lift.
…
"Massively Overpriced, small rooms, poor check in process , friends moved to alternative hotel with 2 days notice due to hotel overbooking . "Read full review
"If you are looking for a budget hotel, and expect a budget hotel, then go for it, but it is not a 4 star hotel"Read full review
…
PRICE RANGE
$127 - $254 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western shaftesbury paddington court london hotel london, best western paddington court hotel, london best western, best western london
FORMERLY KNOWN AS
BEST WESTERN Shaftesbury Paddington Court London
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
175
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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