Hilton Honors Members

From the app

  • Click ‘Stays’ from the bottom menu
  • Swipe right to find the stay you’d like to cancel
  • Scroll up to see the full menu options for that stay
  • Click ‘My Stay’
  • Scroll through details to ‘Cancel Reservation’ link at bottom
  • Select ‘Cancel Reservation’ when ‘Are you sure?’ screen pops up
  • Click ‘OK’ once you’ve received the Cancellation #


From hiltonhonors.com

  • Once signed in, go to 'Manage your stay' and click 'All upcoming stays'
  • Scroll down to find the stay you’d like to cancel
  • Click ‘View / edit’ link within the stay
  • On the left, click link ‘Cancel this reservation’ under ‘Cancellation policy’, if available
  • Click ‘Cancel Reservation’ on the pop-up
  • You’ll be redirected to the confirmation screen


Not a Hilton Honors member?

From your confirmation email

  • Locate your confirmation email
  • Scroll down to the 'Your room information' box
  • Click 'Modify your reservation' link
If you can't find the email, click here to look up your reservation.


Contact customer support

You can receive an immediate call from customer support by clicking the 'Call Me' button or the 'Chat with Us' box (both available from this page) to connect to an agent who can help.