Name Correction Guidelines
Minor Name Correction Guidelines
Major Name Correction Guidelines
Subsequent Name Correction
General Information
American Airlines offers flexibility for Minor and Major name corrections for wholly unused (001) validated tickets.
Minor name corrections apply to itineraries that consist of American prime and American Eagle flights only and may be corrected in the same PNR. Itineraries ticketed in “R” inventory must follow Major Name Correction Guidelines.
Major name corrections apply to itineraries ticketed in “R” inventory, AA*/codeshare flight segments and Other Airline prime flight segments and require a new PNR as a name correction cannot be made within the same PNR due to GDS limitations.
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Minor Name Correction Guidelines
Minor Name Correction Guidelines – Itineraries are wholly American/American Eagle
Minor name corrections may be made in the same PNR for wholly American Prime /American Eagle flights on (001) validated tickets. The original date of birth (DOB) and gender (M_F) information from the initial Secure Flight Passenger Data (SFPD) input must not be altered.
Note: Itineraries ticketed in “R” inventory must follow Major Name Correction Guidelines due to system limitations which may cause the segments booked in R to be automatically cancelled
Name:
· Correct the name in the same PNR to match the TSA required documents
· Name corrections may not be made within 24 hours of departure as the flight may be under Airport Control
SSR DOCS / Secure Flight Passenger Data (SFPD):
· Re-enter the correct SSR DOCS/SFPD
· Original date of birth and gender must not be altered from the initial input
o Changes to the date of birth/gender are subject to a debit memo
Endorsement Box and Waiver Code Requirement:
· Waiver Code: NC03AGCY
o No other annotation required on the new ticket other than the waiver code
o If you include the original fare ticket endorsement NC03AGCY should appear at the start of the endorsement/restrictions text on the replacement ticket
o Failure to indicate NC03AGCY in Endorsement Box is subject to a debit memo
· Waiver Code for ticket with Instant Upsell segment: NC03AGCY/IU
o Refer to Instant Upsell Guidelines
Ticketing
· Reissue the original ticket for a new ticket with the original ticketed fare
· No changes to flights/dates allowed
· No additional monies or penalty fee apply
· No Name Correction fee applies
Major Name Correction Guidelines
Itineraries include R Inventory, or AA*/codeshare, or Other Airline Prime Flights on an AA fare
Major name corrections require a new PNR when itineraries include “R” inventory, or AA*/codeshare, or Other Airline (OA) Prime Flights on an AA fare on (001) validated tickets. The original date of birth (DOB) and gender (M_F) information from the initial Secure Flight Passenger Data (SFPD) input must not be altered.
For AA*/codeshare and OA Prime flights an AA fare on (001) validate tickets, contact Sales Support Center.
Name:
· Correct the name in a new PNR to match the TSA required documents
· Name corrections may not be made within 24 hours of departure as the flight may be under Airport Control
Itinerary:
· The itinerary in the new PNR must be the same flights, inventory, origin, destination, routing as originally ticketed
o If unable to book the identical itinerary, contact the Sales Support Center
SSR DOCS / Secure Flight Passenger Data (SFPD):
· Enter the SSR DOCS/SFPD
· New PNR – New PNR DOCS/SFPD date of birth and gender must match the original PNR
o The original date of birth and gender must not be altered from the initial input
o Changes to the date of birth/gender are subject to a debit memo
Endorsement Box and Waiver Code Requirement:
· Waiver Code: MAJORNC
o The itinerary in the new PNR is required to contain the same flights, inventory, origin, destination, and routing
o No other annotation required on the new ticket other than the waiver code
o If you include the original fare ticket endorsement MAJORNC should appear at the start of the endorsement/restrictions text on the replacement ticket
o Failure to indicate MAJORNC in Endorsement Box is subject to a debit memo
· Waiver Code for ticket with Instant Upsell segment: MAJORNC/IU
o Refer to Instant Upsell Guidelines
Ticketing
· Reissue the original ticket for a new ticket with the original ticketed fare
· No changes to flights/dates allowed
· No additional monies or penalty fee apply
· Name Correction fee no longer applies, effective April 1, 2023
When your customer has a confirmed Instant Upsell upgrade issued as an ancillary and a name correction is necessary, all of the above guidelines apply, with the exception of the waiver code. You must include the waiver code indicated below in the Endorsement Box, or you will be subject to a Debit Memo.
Minor Name Corrections:
· Do not modify the itinerary, correct the name, reissue the ticket as an even exchange, include the below waiver code
in your Endorsement Box:
o NC03AGCY/IU
Major Name Corrections:
· The itinerary in the new PNR must be the same flights, inventory, origin /destination/routing as indicated in their current booking
· Reissue the ticket as an even exchange, include the below waiver code in your Endorsement Box:
o MAJORNC/IU
Subsequent Name Corrections
Multiple Name Corrections are permitted as long as the original date of birth and gender are not altered.
· Minor Name Correction – refer to Minor Name Correction guidelines
· Major Name Correction, including R inventory – refer to Major Name Correction Guidelines
Infant Name Correction Guidelines
Travel agents may make name corrections to an infant name field even if the ticketed itinerary contains other airline/codeshare segments. Infant names are not sent to the other airline/codeshare; only a 3SSR message is generated to the other airline indicating an infant will be traveling so there is no risk of cancelling other airline/codeshare space.
The following applies for an infant with or without a seat:
Note: Do not divide the infant from the existing PNR
Name:
· Lap Infant – correct the name in the same PNR with the adult for domestic or international itineraries
· Infant with Seat – Correct the name in a new PNR along with the adult associated with the infant
SSR DOCS / Secure Flight Passenger Data (SFPD):
· Enter SSR DOCS/SFPD
o Gender must be appended with the letter “I” - (IE. FI or MI)
o Associate the SSR DOCS/SFPD to an adult in the PNR
Endorsement Box and Waiver Code Requirement:
· Waiver Code: no waiver code required
Ticketing:
· If an infant ticket was originally issued: Reissue the original ticket for a new ticket with the original ticketed fare
· No changes to original ticketed itinerary allowed
· No additional monies or fees apply
1. How should the passenger name appear in the Passenger Name Field of the reservation and on the ticket?
The customer's name that appears in the Name Field of the PNR, ticket and boarding pass, only requires the Last Name and First Name as it appears on the government ID that the passenger will use while traveling.
If the customer has TSA Pre✓®, Global Entry, NEXIUS, or SENTRI card the name submitted on their airline reservation must be an exact match to the name they provided on their application. If they use a frequent flyer account or online travel profile, ensure that the name is properly saved.
2. What if the customer’s identification contains a middle name?
The middle name would then be included in the Secure Flight Passenger Data (SFPD/DOCS) of the PNR.
3. What is the difference between a Name Correction and a Name Change?
A name correction allows the agency to correct the name to match the TSA government required document(s) for miss-spelling, married/maiden/divorce names, legal names, secondary last name, inverted names, etc., and the SFPD DOB/Gender does not change from the original input for ticketing.
A name change from one person to another person is not permitted.
4. Why is “R” inventory on AA Prime flights required to follow Major Name Correction guidelines?
“R” inventory does not allow Name Corrections in some markets. When a Name Correction is performed, Sabre programming may cancel the entire reservation, therefore a new PNR must be created.
5. How do we change the gender from M/F to U for Undisclosed?
Contact Sales Support Center for assistance.
Please contact American Airlines Sales Support for assistance with any questions regarding this updated name correction policy.
Updated: April 2023