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Reviews of Hotel De Anza, a Destination by Hyatt Hotel

4 out of 5
Hotel De Anza, a Destination by Hyatt Hotel
233 W Santa Clara St, San Jose, CA

Reviews

8.2

Very Good

Rating 10 - Excellent. 504 out of 1003 reviews" "
Rating 8 - Good. 262 out of 1003 reviews" "
Rating 6 - Okay. 117 out of 1003 reviews" "
Rating 4 - Poor. 67 out of 1003 reviews" "
Rating 2 - Terrible. 53 out of 1003 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great stay. It's been a few years since we had an occasion to stay at the hotel, but it's been a part of our relationship since 2003 when we had our engagement celebration dinner at La Pastaia which we miss a lot! The room was spacious and clean, except for a few stains in the carpet that obviously could not be removed... LVF should be the next move! The bed was too hard for my husband, great for me. The toilet paper was 1-ply only, so that was a bummer also. I was disappointed that the Hedley Club had such limited hours and staffing. All of that said, I have reservations there in December for another stay after another show at SAP center.
Stayed 1 night in May 2024

6/10 Okay

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful with all needs. I’d definitely stay again.
Stayed 1 night in May 2024

6/10 Okay

Jocelyn

Liked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Manuel, Bakersfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a good area
Stayed 1 night in May 2024

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Leroy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quite property near the airport
Stayed 2 nights in Apr 2024

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, amenities
Excellent stay as always! Champagne and chocolate upon arrival is always a treat!
Stayed 1 night in Apr 2024

8/10 Good

Cynthia Fearn, New York

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A quick walk to the SAP Center, and several great restaurants. Staff was very friendly and helpful.
Stayed 1 night in Apr 2024

4/10 Poor

Rolando

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
After looking at multiple different hotels, we settled with this hotel, which was not cheap for what we got. Just like others have mentioned, I was surprised to not have parking at the property. You can opt to valet for $47 or try and find parking yourself. Either way, it was inconvenient. The staff there were very friendly and professional, but the property itself was another story. The room my family and I stayed in was pretty bad. The carpets look and feel old. The windows were covered with spider webs, inside and out, the curtains were half broken, but were able to be closed with some effort. The bathroom was very dirty and dusty, broken tiles and the shower floor had a huge crack on it. It’s something you would expect at a very low budget hotel at a truck stop in the middle of nowhere. The dust was simply ridiculous. My son was sneezing so much from it. The only positives were the location’s convenience and the friendly staff. It was unfortunate that the pictures for the hotel on Expedia were deceptive. The actual hotel room did not look like the room we got. Learn from our mistake and look elsewhere.
Stayed 1 night in Apr 2024

10/10 Excellent

Julia