We had no problem requesting for a non-smoking room. Strange that they did not get back to your email. That’s not the service we experienced with the hotel. To be safe, I would ring the hotel up to confirm my request if I were you. Saves you the anxiety before you travel. Hope this helps. Enjoy your trip!
Try emailing the White Swan's general inquiries address, which you can find in the official hotel website. You will need to Google that, because, unfortunately, TripAdvisor does not permit posting email addresses in these responses to fellow member inquiries. The White Swan customer service team are very helpful and responsive.
Distances to the Hotel: Guangzhou East Railway Station: 16 km - 35 mins Guangzhou South Railway Station: 20 km - 35 mins. Not sure which rail station you would arrive but distance is about the same, but do call them as I believe they may have pick up service at the rail station.
Dear guest,
We appreciate for your question. Unfortunately, we do not have an indoor pool in our hotel, but rather an outdoor tempeture-constant swimming pool, which is about 25℃. By the way, there is an indoor one on the Shamian Island, if you want to go.
Again, we thank you for your comment.
Kind Regard
White Swan Hotel
No indoor swimming pool. But the outside pool is heated. I was there around new year and the weather was excellent, sunny and around 20-23 centigrade. I saw people in the pool at night. I'm told that in January gets colder.
