Virgin Atlantic Airways
Overview
4.016,152 reviews
Travelers' Choice 2020 Winner
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
Legroom
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In-flight entertainment (WiFi, TV, movies)
Onboard Experience
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Value for money
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About Virgin Atlantic Airways
Headquarters: Manor Royal, Crawley, Crawley England RH10 9NU
Airline Summary
British-based Virgin Atlantic (VS) flies to about 30 destinations within the United Kingdom, elsewhere in Europe, and in Africa, Asia, the Middle East, North America and the Caribbean. Its aircraft have a three-cabin configuration: Upper Class (Business Class), Premium Economy Class and Economy Class. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN).
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Popular mentions
New Delhi - London
International
Virgin Atlantic's customer service is the worst I've ever experienced. My 83 year old mother's walker was misplaced. After countless attempts to locate it and an unnecessary trip from Ireland to Heathrow. It was declared lost. Despite the two months of chasing, a number of phone calls (at international call rates) and a flight from Dublin to Heathrow (I was told that the walker had been located and that I could collect it from London Heathrow. After a three hour runaround, I was told it had been sent to their headquarters in Scotland), Virgin Atlantic are only prepared to reimburse the cost of the walker. It's not so much the cost but the stress, time and lack of ability to take responsibility and inconsistent responses that really surprised me.…
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
New York City - Mumbai
International
They broke my bag and refused to reimburse me for it. Infact they were extremely rude about it. Their costumer service is horrible. The images below are clicked at the airport after we got our bag. Since we had a connecting flight we could not speak to any attendant and werent aware that we must talk right away . Extremely unhappy with their attitude and handling of our luggage.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
London - San Francisco
International
Really enjoyed our flight in Upper Class. Wonderful, cheerful flight attendants and very good food and drinks. The separate check-in and security is very convenient, and the Club House is one of the best lounges. Great flight!
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Bengaluru - San Francisco
International
Ours was a connecting flight from Bengaluru-London- SanFrancisco and we were tensed about delays or problems in checking in for connecting journey. But it was super smooth check in. In flight experience was superb, great food, great entertainment and very gracious service. Only I found the inflight temperature a bit too cold for my liking. Had to wrap double blankets that were provided. Would definitely like to repeat this airline and would recommend anyone else too. Our luggage allowance was fantastic as we were able to take everything that we needed to bring to USA…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Manchester - New York City
International
I am deeply displeased with the recent discovery that the flights I secured with Virgin Atlantic have significantly dropped in price post-booking. When trying to get this issue resolved I am told that its not possible for a price match. Avoid booking!
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Album Categories
All photosAll Traveler Photos
Walker lost by Virgin Atlantic Airlines
Totally broken bag
123456…
Gary D wrote a tip Yesterday
"You would be better off to avoid Virgin Atlantic Airlines and seek an alternative. "
Jenny B wrote a tip Jun 2
"Make sure you take a snack with you, As their food is nothing to write home about! Absolutely rank"
paulsargent1974 wrote a tip May 2024
"Virgin Atlantic normally offer award winning service, when you pay more for you premium experience thats what you should get."
Paul W wrote a tip May 2024
"Check the model of the plane is a newer version of you are going long haul. "
123456…
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Round TripOne-wayMulti-city
Depart
Sun, 6/23
Return
Sun, 6/30
Travelers
1, Economy