Question 1

What should I do if I have forgotten my DBS iBanking username?

Accepted Answer

You can retrieve your username via DBS iBanking. Please click Forgot " Username" on the login page to retrieve username.
Get ready your:

ATM Card number and ATM PIN, or
Credit Card number and Card Expiry Date, or
Cashline Card number and Card Expiry Date, or
Secure Device

You may also contact our 24-hour Customer Service Hotline at (852) 2290 8888 or complete and return the DBS iBanking Service Request Form to any of our branches to retrieve your username.

Question 2

What should I do if I have forgotten my DBS iBanking password?

Accepted Answer

You can reset your password via DBS iBanking. Please click Forgot " Password" on the login page to reset it.
Get ready your:

ATM Card number and ATM PIN, or
Credit Card number and Card Expiry Date, or
Cashline Card number and Card Expiry Date, or
Secure Device

You may also complete and return the DBS iBanking Service Request Form to any of our branches to reset your password.

Question 3

How can I subscribe to eStatement / eAdvice Service or change my settings?

Accepted Answer

Customers who have registered for DBS iBanking with an email address, and a mobile number to receive One Time Passwords can access the eStatement / eAdvice Service. Once your DBS iBanking account is activated successfully, all eligible eStatements/eAdvice will be subscribed automatically or you may apply/change the setting via DBS iBanking with the following steps (except DBS Private Bank, DBS Treasures Private Clients and DBS Treasures clients with a joint name Wealth Management Account that can be operated by each joint accountholder separately):

Log in to DBS iBanking
From the menu, choose "My Accounts”> “eStatement" and click "Manage eStatement / eAdvice"
Complete the request as instructed to subscribe for the eStatement / eAdvice Service or change the subscription setting.

Besides changing the settings via DBS iBanking, DBS Private Bank, DBS Treasures Private Clients and DBS Treasures clients with Wealth Management Account may also download, complete and submit the DBS iBanking eStatement/eAdvice Service Maintenance Form.

An email and/or SMS (if applicable) notification(s) will be sent to you when your latest eStatement/eAdvice is available.

For DBS Private Bank, DBS Treasures Private Clients and DBS Treasures clients with a joint name Wealth Management Account (joint account that can be operated by each joint accountholder separately):

Add your joint accounts to your iBanking profile by downloading, completing and submitting the DBS iBanking Application Form to us.
The eStatement Service will be made available to you once the joint account(s) has/have been linked to the iBanking profile. All joint account holders can view eStatement via their iBanking account and you will continue to receive paper statements.
Email and/or SMS notifications (if applicable) will be sent to all joint accountholders when the latest eStatement is available.
If you do not wish to receive paper statements and advice, simply download DBS iBanking eStatement/eAdvice Service Maintenance Form, complete and submit it for our processing.

Question 4

How to update local transfer limits?

Accepted Answer

Simply update your local transfer limits with DBS iBanking or DBS mobile banking anytime, anywhere.

Update Local Transfer Limits on Mobile

Step 1: Log in and go to More > Manage Local Transfer Limits
Step 2: Select the transaction type(s) and update the new limit(s)
Step 3: Verify details and submit*

* Authentication with a Digital Token is needed if a higher limit amount is set.

Update Local Transfer Limits on DBS iBanking

Step 1: Log in and select Manage Transaction Limit under Preference
Step 2: Select the transaction type and enter the new limit
Step 3: Verify details and submit*

* Authentication with a Digital Token is needed if a higher limit amount is set.

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